Do you have an idiot proof solution to Please insert a Disk into D

[Guest]

I am in trouble now, I attempted a regedit solution to fix a error message
that read “Please insert a Disk into Drive D:, which is my CD/DVD ROM.
Although I have listed my System Information, along with the information
listed under the subgroup labeled Component and the last day of Windows Error
Reporting, I am essentially requesting your assistance in guiding me out of
the Regedit mine field of HKeys.
This drive worked perfectly a few days ago. I normally teat my computer as I
would a television. I turn the television on, I watch a program or two and
then I turn it off. I turn the computer on, I work with a couple of programs
that I know and then I turn it off.
Now, because I needed the information on this work disk that I brought home,
I am either “knee deepâ€, “over my head,†“out of my leagueâ€, or I just simply
need real help, not my guesses.
My unsuccessful attempts to correct the computer problem that is not being
able to read the disk in the D Drive, runs as follows:
First I downloaded and [I hope quote the author correctly in my plead to
you] I hope that I implemented the instructions as stated in, Article ID :
929461-http://support.misccrosoft.com/kb/929461]. Last Review: July 12, 2007,
Revision: 3.0. This article is in regards to The CD drive or the DVD drive
does not work as expected after you upgrade a computer to Windows Vista.
Although this is not an upgraded computer, that is, it is a built computer
system, that was loaded with Windows Vista Ultimate and Microsoft Office
Ultimate 2007, this found solution were not exact, but since the date was
somewhat current I use the document was the closet answer, for a neophyte,
that I could find regarding my problem. The symptoms were not exact, but
since the date was somewhat current I use the document, which should had be
my first warning that I was treading in water that I had no business knowing
even existed. The symptoms read: After you upgrade a computer to Windows
Vista, the CD drive or the DVD drive in the computer no longer works as
expected.
I was not willing nor am I adept enough to tackle the solution for the
cause, which require using DevCon command-line utility functions as an
alternative to Device Manager, as this problem may occur if the filter
drivers in the CD and the DVD storage stack are not migrated successfully to
Windows Vista. Or the solution offered. No, I was already terrified of the
HKey, to attempt another unknown act was asking too much, so I simply;
1. Click Start , type regedit in the Start Search box, and then click
regedit in the Programs list.
If you are prompted for an administrator password or confirmation, type
your password, or click Continue.
2. Locate, and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Caution There can be many instances of the registry subkey that is mentioned
in step 2. You must make sure that you are in the appropriate registry subkey
before modifying the UpperFilters and the LowerFilters values. To verify that
you are in the appropriate registry subkey, make sure that the Default data
value is DVD/CD-ROM and the Class data value is CDROM.
3. In the right pane, right-click UpperFilters, and then click Delete.
4. Click Yes to confirm the removal of the UpperFilters registry entry.
5. In the right pane, right-click LowerFilters, and then click Delete.
6. Click Yes to confirm the removal of the LowerFilters registry entry.
7. Exit Registry Editor, and then restart the computer.
I knew, that I was in trouble when I could not find the regedit key as
instructed. I ended up after several attempts doing a global search,
whereupon, I found that the information as listed above regarding Machine
was at the bottom of the list. Well, I got there, and I did find the Upper:
At
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
but no lowerFilters values, although I did notice a No Install Class and
Silent Install. Thinking this may be my problem.
I existed and restarted the compute. Now I am noticing that I have no
UpperFilters value registry entry, and the problem of reading from the D:
drive, although it still shows the D Drive as being there, as shown in
explore, the contents of the disk in the drive still does not display.
Although lengthy [I trust this information being sent is not considered
confidential], and mostly all but the correct information, to send as
background, to seeking an answer to my question is the computer information,
as best as I can obtain such information:
Under System Information
I have Listed:
OS Name Microsoft® Windows Vista™ Ultimate
Version 6.0.6000 Build 6000
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name REALITY-PC
System Manufacturer INTEL_
System Model D975XBX2
System Type x64-based PC
Processor Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz, 2394 Mhz, 2
Core(s), 2 Logical Processor(s)
BIOS Version/Date Intel Corp. BX97520J.86A.2692.2007.0403.1844, 4/3/2007
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.0.6000.16407"
User Name Reality-PC\Reality
Time Zone Pacific Daylight Time
Total Physical Memory 4,092.97 MB
Available Physical Memory 2.48 GB
Total Virtual Memory 8.14 GB
Available Virtual Memory 6.50 GB
Page File Space 4.29 GB
Page File C:\pagefile.sys
\\\
I have Under Component CD Rom:
Drive D:
Description CD-ROM Drive
Media Loaded No
Media Type UNKNOWN
Name LITE-ON DVDRW LH-20A1L
Manufacturer (Standard CD-ROM drives)
Status OK
Transfer Rate -1.00 kbytes/sec
SCSI Target ID 3
PNP Device
ID IDE\CDROMLITE-ON_DVDRW_LH-20A1L__________________BL02____\4&2AC7689&0&0.1.0
Driver c:\windows\system32\drivers\cdrom.sys (6.0.6000.16386, 78.00 KB
(79,872 bytes), 11/2/2006 2:38 AM)
///
The last Window Error Reporting date:
7/8/2007 4:35 PM Windows Error Reporting Fault bucket 42014756, type 5
Event Name: RADAR_PRE_LEAK_WOW64
Response: None
Cab Id: 0

Problem signature:
P1: iexplore.exe
P2: 7.0.6000.16473
P3: 6.0.6000.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Users\Reality\AppData\Local\Temp\RDR3463.tmp\empty.txt

These files may be available here:

7/8/2007 9:03 PM Windows Error Reporting Fault bucket 55427714, type 5
Event Name: AppHangB1
Response: None
Cab Id: 0

Problem signature:
P1: OUTLOOK.EXE
P2: 12.0.6014.5000
P3: 46031a52
P4: 2415
P5: 256
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Users\Reality\AppData\Local\Temp\WER5716.tmp.version.txt
C:\Users\Reality\AppData\Local\Temp\CVRA82E.tmp.cvr
C:\Users\Reality\AppData\Local\Temp\46508078.od
C:\Users\Reality\AppData\Local\Temp\WER703D.tmp.appcompat.txt

These files may be available here:
C:\Users\Reality\AppData\Local\Microsoft\Windows\WER\ReportArchive\Report11f3a304
7/8/2007 9:03 PM Application Hang The program OUTLOOK.EXE version
12.0.6014.5000 stopped interacting with Windows and was closed. To see if
more information about the problem is available, check the problem history in
the Problem Reports and Solutions control panel. Process ID: 970 Start Time:
01c7c1a32876be15 Termination Time: 15
////
My apologies for not being able to place my request in brief and precise
statement of what I have experienced and what attempts I have initialed in
this failed attempt to correct my immediate computer problems. Please believe
me when I state that I do thank you for sharing both your time, personal and
professional experiences with me in this personal matter.
G. Kennedy

 

[Marco Desloovere]

This drive worked perfectly a few days ago.

Have you already tried doing a System Restore to "a few days ago"?

Marco

 

[Rick Rogers]

Hi,

The registry fix is generally only applicable when the device is not
available to or is missing from the list of system devices. Generally, I've
found an inability to read an optical disk caused by a dirty drive lens (it
doesn't take much). An optical drive lens cleaner disk can often resolve
this.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

I am in trouble now, I attempted a regedit solution to fix a error message
that read “Please insert a Disk into Drive D:, which is my CD/DVD ROM.
Although I have listed my System Information, along with the information
listed under the subgroup labeled Component and the last day of Windows
Error
Reporting, I am essentially requesting your assistance in guiding me out
of
the Regedit mine field of HKeys.
This drive worked perfectly a few days ago. I normally teat my computer as
I
would a television. I turn the television on, I watch a program or two
and
then I turn it off. I turn the computer on, I work with a couple of
programs
that I know and then I turn it off.
Now, because I needed the information on this work disk that I brought
home,
I am either “knee deepâ€, “over my head,†“out of my leagueâ€, or I just
simply
need real help, not my guesses.
My unsuccessful attempts to correct the computer problem that is not being
able to read the disk in the D Drive, runs as follows:
First I downloaded and [I hope quote the author correctly in my plead to
you] I hope that I implemented the instructions as stated in, Article ID :
929461-http://support.misccrosoft.com/kb/929461]. Last Review: July 12,
2007,
Revision: 3.0. This article is in regards to The CD drive or the DVD drive
does not work as expected after you upgrade a computer to Windows Vista.
Although this is not an upgraded computer, that is, it is a built computer
system, that was loaded with Windows Vista Ultimate and Microsoft Office
Ultimate 2007, this found solution were not exact, but since the date was
somewhat current I use the document was the closet answer, for a neophyte,
that I could find regarding my problem. The symptoms were not exact, but
since the date was somewhat current I use the document, which should had
be
my first warning that I was treading in water that I had no business
knowing
even existed. The symptoms read: After you upgrade a computer to Windows
Vista, the CD drive or the DVD drive in the computer no longer works as
expected.
I was not willing nor am I adept enough to tackle the solution for the
cause, which require using DevCon command-line utility functions as an
alternative to Device Manager, as this problem may occur if the filter
drivers in the CD and the DVD storage stack are not migrated successfully
to
Windows Vista. Or the solution offered. No, I was already terrified of the
HKey, to attempt another unknown act was asking too much, so I simply;
1. Click Start , type regedit in the Start Search box, and then click
regedit in the Programs list.
If you are prompted for an administrator password or confirmation, type
your password, or click Continue.
2. Locate, and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Caution There can be many instances of the registry subkey that is
mentioned
in step 2. You must make sure that you are in the appropriate registry
subkey
before modifying the UpperFilters and the LowerFilters values. To verify
that
you are in the appropriate registry subkey, make sure that the Default
data
value is DVD/CD-ROM and the Class data value is CDROM.
3. In the right pane, right-click UpperFilters, and then click Delete.
4. Click Yes to confirm the removal of the UpperFilters registry entry.
5. In the right pane, right-click LowerFilters, and then click Delete.
6. Click Yes to confirm the removal of the LowerFilters registry entry.
7. Exit Registry Editor, and then restart the computer.
I knew, that I was in trouble when I could not find the regedit key as
instructed. I ended up after several attempts doing a global search,
whereupon, I found that the information as listed above regarding Machine
was at the bottom of the list. Well, I got there, and I did find the
Upper:
At
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
but no lowerFilters values, although I did notice a No Install Class and
Silent Install. Thinking this may be my problem.
I existed and restarted the compute. Now I am noticing that I have no
UpperFilters value registry entry, and the problem of reading from the D:
drive, although it still shows the D Drive as being there, as shown in
explore, the contents of the disk in the drive still does not display.
Although lengthy [I trust this information being sent is not considered
confidential], and mostly all but the correct information, to send as
background, to seeking an answer to my question is the computer
information,
as best as I can obtain such information:
Under System Information
I have Listed:
OS Name Microsoft® Windows Vista™ Ultimate
Version 6.0.6000 Build 6000
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name REALITY-PC
System Manufacturer INTEL_
System Model D975XBX2
System Type x64-based PC
Processor Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz, 2394 Mhz, 2
Core(s), 2 Logical Processor(s)
BIOS Version/Date Intel Corp. BX97520J.86A.2692.2007.0403.1844, 4/3/2007
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.0.6000.16407"
User Name Reality-PC\Reality
Time Zone Pacific Daylight Time
Total Physical Memory 4,092.97 MB
Available Physical Memory 2.48 GB
Total Virtual Memory 8.14 GB
Available Virtual Memory 6.50 GB
Page File Space 4.29 GB
Page File C:\pagefile.sys
\\\
I have Under Component CD Rom:
Drive D:
Description CD-ROM Drive
Media Loaded No
Media Type UNKNOWN
Name LITE-ON DVDRW LH-20A1L
Manufacturer (Standard CD-ROM drives)
Status OK
Transfer Rate -1.00 kbytes/sec
SCSI Target ID 3
PNP Device
ID
IDE\CDROMLITE-ON_DVDRW_LH-20A1L__________________BL02____\4&2AC7689&0&0.1.0
Driver c:\windows\system32\drivers\cdrom.sys (6.0.6000.16386, 78.00 KB
(79,872 bytes), 11/2/2006 2:38 AM)
///
The last Window Error Reporting date:
7/8/2007 4:35 PM Windows Error Reporting Fault bucket 42014756, type 5
Event Name: RADAR_PRE_LEAK_WOW64
Response: None
Cab Id: 0

Problem signature:
P1: iexplore.exe
P2: 7.0.6000.16473
P3: 6.0.6000.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Users\Reality\AppData\Local\Temp\RDR3463.tmp\empty.txt

These files may be available here:

7/8/2007 9:03 PM Windows Error Reporting Fault bucket 55427714, type 5
Event Name: AppHangB1
Response: None
Cab Id: 0

Problem signature:
P1: OUTLOOK.EXE
P2: 12.0.6014.5000
P3: 46031a52
P4: 2415
P5: 256
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Users\Reality\AppData\Local\Temp\WER5716.tmp.version.txt
C:\Users\Reality\AppData\Local\Temp\CVRA82E.tmp.cvr
C:\Users\Reality\AppData\Local\Temp\46508078.od
C:\Users\Reality\AppData\Local\Temp\WER703D.tmp.appcompat.txt

These files may be available here:
C:\Users\Reality\AppData\Local\Microsoft\Windows\WER\ReportArchive\Report11f3a304
7/8/2007 9:03 PM Application Hang The program OUTLOOK.EXE version
12.0.6014.5000 stopped interacting with Windows and was closed. To see if
more information about the problem is available, check the problem history
in
the Problem Reports and Solutions control panel. Process ID: 970 Start
Time:
01c7c1a32876be15 Termination Time: 15
////
My apologies for not being able to place my request in brief and precise
statement of what I have experienced and what attempts I have initialed in
this failed attempt to correct my immediate computer problems. Please
believe
me when I state that I do thank you for sharing both your time, personal
and
professional experiences with me in this personal matter.
G. Kennedy

 

[Peter Foldes]

See if this will help

http://support.microsoft.com/kb/939052/en-us

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

I am in trouble now, I attempted a regedit solution to fix a error message
that read “Please insert a Disk into Drive D:, which is my CD/DVD ROM.
Although I have listed my System Information, along with the information
listed under the subgroup labeled Component and the last day of Windows Error
Reporting, I am essentially requesting your assistance in guiding me out of
the Regedit mine field of HKeys.
This drive worked perfectly a few days ago. I normally teat my computer as I
would a television. I turn the television on, I watch a program or two and
then I turn it off. I turn the computer on, I work with a couple of programs
that I know and then I turn it off.
Now, because I needed the information on this work disk that I brought home,
I am either “knee deepâ€, “over my head,†“out of my leagueâ€, or I just simply
need real help, not my guesses.
My unsuccessful attempts to correct the computer problem that is not being
able to read the disk in the D Drive, runs as follows:
First I downloaded and [I hope quote the author correctly in my plead to
you] I hope that I implemented the instructions as stated in, Article ID :
929461-http://support.misccrosoft.com/kb/929461]. Last Review: July 12, 2007,
Revision: 3.0. This article is in regards to The CD drive or the DVD drive
does not work as expected after you upgrade a computer to Windows Vista.
Although this is not an upgraded computer, that is, it is a built computer
system, that was loaded with Windows Vista Ultimate and Microsoft Office
Ultimate 2007, this found solution were not exact, but since the date was
somewhat current I use the document was the closet answer, for a neophyte,
that I could find regarding my problem. The symptoms were not exact, but
since the date was somewhat current I use the document, which should had be
my first warning that I was treading in water that I had no business knowing
even existed. The symptoms read: After you upgrade a computer to Windows
Vista, the CD drive or the DVD drive in the computer no longer works as
expected.
I was not willing nor am I adept enough to tackle the solution for the
cause, which require using DevCon command-line utility functions as an
alternative to Device Manager, as this problem may occur if the filter
drivers in the CD and the DVD storage stack are not migrated successfully to
Windows Vista. Or the solution offered. No, I was already terrified of the
HKey, to attempt another unknown act was asking too much, so I simply;
1. Click Start , type regedit in the Start Search box, and then click
regedit in the Programs list.
If you are prompted for an administrator password or confirmation, type
your password, or click Continue.
2. Locate, and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Caution There can be many instances of the registry subkey that is mentioned
in step 2. You must make sure that you are in the appropriate registry subkey
before modifying the UpperFilters and the LowerFilters values. To verify that
you are in the appropriate registry subkey, make sure that the Default data
value is DVD/CD-ROM and the Class data value is CDROM.
3. In the right pane, right-click UpperFilters, and then click Delete.
4. Click Yes to confirm the removal of the UpperFilters registry entry.
5. In the right pane, right-click LowerFilters, and then click Delete.
6. Click Yes to confirm the removal of the LowerFilters registry entry.
7. Exit Registry Editor, and then restart the computer.
I knew, that I was in trouble when I could not find the regedit key as
instructed. I ended up after several attempts doing a global search,
whereupon, I found that the information as listed above regarding Machine
was at the bottom of the list. Well, I got there, and I did find the Upper:
At
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
but no lowerFilters values, although I did notice a No Install Class and
Silent Install. Thinking this may be my problem.
I existed and restarted the compute. Now I am noticing that I have no
UpperFilters value registry entry, and the problem of reading from the D:
drive, although it still shows the D Drive as being there, as shown in
explore, the contents of the disk in the drive still does not display.
Although lengthy [I trust this information being sent is not considered
confidential], and mostly all but the correct information, to send as
background, to seeking an answer to my question is the computer information,
as best as I can obtain such information:
Under System Information
I have Listed:
OS Name Microsoft® Windows Vista™ Ultimate
Version 6.0.6000 Build 6000
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name REALITY-PC
System Manufacturer INTEL_
System Model D975XBX2
System Type x64-based PC
Processor Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz, 2394 Mhz, 2
Core(s), 2 Logical Processor(s)
BIOS Version/Date Intel Corp. BX97520J.86A.2692.2007.0403.1844, 4/3/2007
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.0.6000.16407"
User Name Reality-PC\Reality
Time Zone Pacific Daylight Time
Total Physical Memory 4,092.97 MB
Available Physical Memory 2.48 GB
Total Virtual Memory 8.14 GB
Available Virtual Memory 6.50 GB
Page File Space 4.29 GB
Page File C:\pagefile.sys
\\\
I have Under Component CD Rom:
Drive D:
Description CD-ROM Drive
Media Loaded No
Media Type UNKNOWN
Name LITE-ON DVDRW LH-20A1L
Manufacturer (Standard CD-ROM drives)
Status OK
Transfer Rate -1.00 kbytes/sec
SCSI Target ID 3
PNP Device
ID IDE\CDROMLITE-ON_DVDRW_LH-20A1L__________________BL02____\4&2AC7689&0&0.1..0
Driver c:\windows\system32\drivers\cdrom.sys (6.0.6000.16386, 78.00 KB
(79,872 bytes), 11/2/2006 2:38 AM)
///
The last Window Error Reporting date:
7/8/2007 4:35 PM Windows Error Reporting Fault bucket 42014756, type 5
Event Name: RADAR_PRE_LEAK_WOW64
Response: None
Cab Id: 0

Problem signature:
P1: iexplore.exe
P2: 7.0.6000.16473
P3: 6.0.6000.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Users\Reality\AppData\Local\Temp\RDR3463.tmp\empty.txt

These files may be available here:

7/8/2007 9:03 PM Windows Error Reporting Fault bucket 55427714, type 5
Event Name: AppHangB1
Response: None
Cab Id: 0

Problem signature:
P1: OUTLOOK.EXE
P2: 12.0.6014.5000
P3: 46031a52
P4: 2415
P5: 256
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Users\Reality\AppData\Local\Temp\WER5716.tmp.version.txt
C:\Users\Reality\AppData\Local\Temp\CVRA82E.tmp.cvr
C:\Users\Reality\AppData\Local\Temp\46508078.od
C:\Users\Reality\AppData\Local\Temp\WER703D.tmp.appcompat.txt

These files may be available here:
C:\Users\Reality\AppData\Local\Microsoft\Windows\WER\ReportArchive\Report11f3a304
7/8/2007 9:03 PM Application Hang The program OUTLOOK.EXE version
12.0.6014.5000 stopped interacting with Windows and was closed. To see if
more information about the problem is available, check the problem history in
the Problem Reports and Solutions control panel. Process ID: 970 Start Time:
01c7c1a32876be15 Termination Time: 15
////
My apologies for not being able to place my request in brief and precise
statement of what I have experienced and what attempts I have initialed in
this failed attempt to correct my immediate computer problems. Please believe
me when I state that I do thank you for sharing both your time, personal and
professional experiences with me in this personal matter.
G. Kennedy

 

[Charlie Tame]

I am in trouble now, I attempted a regedit solution to fix a error message
that read “Please insert a Disk into Drive D:, which is my CD/DVD ROM.
Although I have listed my System Information, along with the information
listed under the subgroup labeled Component and the last day of Windows Error
Reporting, I am essentially requesting your assistance in guiding me out of
the Regedit mine field of HKeys.
This drive worked perfectly a few days ago. I normally teat my computer as I
would a television. I turn the television on, I watch a program or two and
then I turn it off. I turn the computer on, I work with a couple of programs
that I know and then I turn it off.

A computer is not a TV and when you say "Turn it off" I sincerely hope
you mean "Follow the start>shutdown" procedure and not simply press the
power button, because the latter often doesn't work as one might expect
and causes problems. You probably should not leave things in the CD when
shutting down either.

When a shutdown is called for the OS (Operating System) tries to clean
up after itself by closing files and devices that have been in use. If
this doesn't progress properly, next time it starts it may look on a
removable drive for something it was working with before the shutdown,
could be just some temporary data, a program or anything really.

Also, something you did may have created a "Path" to some file on the CD
which the OS is now looking for at boot. Likely this would be a fault in
the software but either way it is not likely to be a registry related
problem.

Most of the PC's I use run 24/7 unless there is some reason to reboot or
shutdown. Most of the machines at work that get turned on and off
develop far more faults than the 24/7 variety. This is due to thermal
shock and operator carelessness much of the time. If you absolutely MUST
turn the thing off I suggest you try and keep this to once a day and
allow it to shut down by itself. Make regular backups because on day
when you turn it on it won't start.

In this case my guess is the CD was being asked for so the OS could
restart and finish something it was doing. Since you removed the device
by what amounts to brute force the problem won't have gone away,
although you may have hidden it.

If you cannot do a system restore to a point before the problem (And
that won't always work anyway) you have two choices. Either put back
exactly what was there in the registry or try uninstalling the device
and reinstalling it. Failing that you will have to do a complete system
restore for which you will need to find and follow the manufacturer's
instructions.

I would tend to go for uninstalling and re installing the device, maybe
more than once with a reboot in between if it doesn't work first time.

 

[Guest]

Marco:

I wish I had the presence of mine to go down this path. Unfortunately, I
panicked. I did a “defragmentation now†procedure, at that time when I
should had been thinking of the consequences of applying a sledge hammer
approach to a delicate situation that first required thought and foresight.
As inexperienced as I am at solving such computer problems, I had thought a
complete defrag was the corrective action for me to apply given my limited
understanding of the situation.

I may not be able to attempt a corrective system restore at this point, but
system restore remains on my list of options.

As I search for words to say thank you for being there and taking the time
to read my convoluted need request, until then, thank you,
-gkennedy

 

[Guest]

Hello!

Although I did physically check the software work disk that I was attempting
to access, in addition to the CD/DVD-RW tray and the wiring to and from the
computer, I saw nothing out of the ordinary. I admit that I had no idea what
to look for, which would indicate a problem, unless something seemed so
foreign to the operation of the computer, such as a dangling wire near the
computer which begged to be inserted into the computer. Even though it was
starring me in the face, I might have overlooked something or assumed that it
belonged to the computer, which I will now recheck. I did not notice any
smudges, or lent on the software.

I did take your advice. I purchased an optical disk drive lens cleaner from
a nearby office supply store. Unfortunately, another one of my errors
surfaced which demonstrated that I was placing the cart before the horse,
because I was not thinking. After I explained to the sales technician just
what I was looking for and what it is normally called and why I was going to
use it and how, I was going to use it, the sale technician searched, found
and then sold to me a CD & DVD Laser Lens cleaner, which is from a well known
tape maker, but neither he or I was thinking, that is, this newly purchased
disk would be inserted into the CD & DVD RW tray. As you well have guessed
by now, the problem could not be corrected because the disk was not
accessible.

Tomorrow, I will exercise my next option. I will go to a store that
specializes in computers and asked to be directed to the product you so
described. Hopefully luck will be with me and I will be directed to the
optical drive lens cleaner solution that I can either spray or air blow onto
or into the drive.

As I continue to search for words to say thank you for being there and
taking the time to read my convoluted need request, until then, thank you,

-gkennedy

Hi,

The registry fix is generally only applicable when the device is not
available to or is missing from the list of system devices. Generally, I've
found an inability to read an optical disk caused by a dirty drive lens (it
doesn't take much). An optical drive lens cleaner disk can often resolve
this.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

I am in trouble now, I attempted a regedit solution to fix a error message
that read “Please insert a Disk into Drive D:, which is my CD/DVD ROM.
Although I have listed my System Information, along with the information
listed under the subgroup labeled Component and the last day of Windows
Error
Reporting, I am essentially requesting your assistance in guiding me out
of
the Regedit mine field of HKeys.
This drive worked perfectly a few days ago. I normally teat my computer as
I
would a television. I turn the television on, I watch a program or two
and
then I turn it off. I turn the computer on, I work with a couple of
programs
that I know and then I turn it off.
Now, because I needed the information on this work disk that I brought
home,
I am either “knee deepâ€, “over my head,†“out of my leagueâ€, or I just
simply
need real help, not my guesses.
My unsuccessful attempts to correct the computer problem that is not being
able to read the disk in the D Drive, runs as follows:
First I downloaded and [I hope quote the author correctly in my plead to
you] I hope that I implemented the instructions as stated in, Article ID :
929461-http://support.misccrosoft.com/kb/929461]. Last Review: July 12,
2007,
Revision: 3.0. This article is in regards to The CD drive or the DVD drive
does not work as expected after you upgrade a computer to Windows Vista.
Although this is not an upgraded computer, that is, it is a built computer
system, that was loaded with Windows Vista Ultimate and Microsoft Office
Ultimate 2007, this found solution were not exact, but since the date was
somewhat current I use the document was the closet answer, for a neophyte,
that I could find regarding my problem. The symptoms were not exact, but
since the date was somewhat current I use the document, which should had
be
my first warning that I was treading in water that I had no business
knowing
even existed. The symptoms read: After you upgrade a computer to Windows
Vista, the CD drive or the DVD drive in the computer no longer works as
expected.
I was not willing nor am I adept enough to tackle the solution for the
cause, which require using DevCon command-line utility functions as an
alternative to Device Manager, as this problem may occur if the filter
drivers in the CD and the DVD storage stack are not migrated successfully
to
Windows Vista. Or the solution offered. No, I was already terrified of the
HKey, to attempt another unknown act was asking too much, so I simply;
1. Click Start , type regedit in the Start Search box, and then click
regedit in the Programs list.
If you are prompted for an administrator password or confirmation, type
your password, or click Continue.
2. Locate, and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Caution There can be many instances of the registry subkey that is
mentioned
in step 2. You must make sure that you are in the appropriate registry
subkey
before modifying the UpperFilters and the LowerFilters values. To verify
that
you are in the appropriate registry subkey, make sure that the Default
data
value is DVD/CD-ROM and the Class data value is CDROM.
3. In the right pane, right-click UpperFilters, and then click Delete.
4. Click Yes to confirm the removal of the UpperFilters registry entry.
5. In the right pane, right-click LowerFilters, and then click Delete.
6. Click Yes to confirm the removal of the LowerFilters registry entry.
7. Exit Registry Editor, and then restart the computer.
I knew, that I was in trouble when I could not find the regedit key as
instructed. I ended up after several attempts doing a global search,
whereupon, I found that the information as listed above regarding Machine
was at the bottom of the list. Well, I got there, and I did find the
Upper:
At
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
but no lowerFilters values, although I did notice a No Install Class and
Silent Install. Thinking this may be my problem.
I existed and restarted the compute. Now I am noticing that I have no
UpperFilters value registry entry, and the problem of reading from the D:
drive, although it still shows the D Drive as being there, as shown in
explore, the contents of the disk in the drive still does not display.
Although lengthy [I trust this information being sent is not considered
confidential], and mostly all but the correct information, to send as
background, to seeking an answer to my question is the computer
information,
as best as I can obtain such information:
Under System Information
I have Listed:
OS Name Microsoft® Windows Vista™ Ultimate
Version 6.0.6000 Build 6000
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name REALITY-PC
System Manufacturer INTEL_
System Model D975XBX2
System Type x64-based PC
Processor Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz, 2394 Mhz, 2
Core(s), 2 Logical Processor(s)
BIOS Version/Date Intel Corp. BX97520J.86A.2692.2007.0403.1844, 4/3/2007
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.0.6000.16407"
User Name Reality-PC\Reality
Time Zone Pacific Daylight Time
Total Physical Memory 4,092.97 MB
Available Physical Memory 2.48 GB
Total Virtual Memory 8.14 GB
Available Virtual Memory 6.50 GB
Page File Space 4.29 GB
Page File C:\pagefile.sys
\\\
I have Under Component CD Rom:
Drive D:
Description CD-ROM Drive
Media Loaded No
Media Type UNKNOWN
Name LITE-ON DVDRW LH-20A1L
Manufacturer (Standard CD-ROM drives)
Status OK
Transfer Rate -1.00 kbytes/sec
SCSI Target ID 3
PNP Device
ID
IDE\CDROMLITE-ON_DVDRW_LH-20A1L__________________BL02____\4&2AC7689&0&0.1.0
Driver c:\windows\system32\drivers\cdrom.sys (6.0.6000.16386, 78.00 KB
(79,872 bytes), 11/2/2006 2:38 AM)
///
The last Window Error Reporting date:
7/8/2007 4:35 PM Windows Error Reporting Fault bucket 42014756, type 5
Event Name: RADAR_PRE_LEAK_WOW64
Response: None
Cab Id: 0

Problem signature:
P1: iexplore.exe
P2: 7.0.6000.16473
P3: 6.0.6000.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Users\Reality\AppData\Local\Temp\RDR3463.tmp\empty.txt

These files may be available here:

7/8/2007 9:03 PM Windows Error Reporting Fault bucket 55427714, type 5
Event Name: AppHangB1
Response: None
Cab Id: 0

Problem signature:
P1: OUTLOOK.EXE
P2: 12.0.6014.5000
P3: 46031a52
P4: 2415
P5: 256
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Users\Reality\AppData\Local\Temp\WER5716.tmp.version.txt
C:\Users\Reality\AppData\Local\Temp\CVRA82E.tmp.cvr
C:\Users\Reality\AppData\Local\Temp\46508078.od
C:\Users\Reality\AppData\Local\Temp\WER703D.tmp.appcompat.txt

These files may be available here:
C:\Users\Reality\AppData\Local\Microsoft\Windows\WER\ReportArchive\Report11f3a304
7/8/2007 9:03 PM Application Hang The program OUTLOOK.EXE version
12.0.6014.5000 stopped interacting with Windows and was closed. To see if
more information about the problem is available, check the problem history
in
the Problem Reports and Solutions control panel. Process ID: 970 Start
Time:
01c7c1a32876be15 Termination Time: 15
////
My apologies for not being able to place my request in brief and precise
statement of what I have experienced and what attempts I have initialed in
this failed attempt to correct my immediate computer problems. Please
believe
me when I state that I do thank you for sharing both your time, personal
and
professional experiences with me in this personal matter.
G. Kennedy

 

[Guest]

After attempting the procedures as outline KB 939052, my system reads as the
system did before the implementation, that is, all systems are reported
working.
As indicated by your KB reference, I am now realizing that I did not do a
thorough search of the Knowledge Base.

Well, back to the KBs, I am now sure I have overlooked some article that has
a solution readymade for me, perhaps a file that includes an executable file
that I can download, which will automatically correct this problem.

As I am still continuing to search for words to say thank you for being
there and taking the time to read my convoluted need request, until then,
thank you,

-gkennedy

See if this will help

http://support.microsoft.com/kb/939052/en-us

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

I am in trouble now, I attempted a regedit solution to fix a error message
that read “Please insert a Disk into Drive D:, which is my CD/DVD ROM.
Although I have listed my System Information, along with the information
listed under the subgroup labeled Component and the last day of Windows Error
Reporting, I am essentially requesting your assistance in guiding me out of
the Regedit mine field of HKeys.
This drive worked perfectly a few days ago. I normally teat my computer as I
would a television. I turn the television on, I watch a program or two and
then I turn it off. I turn the computer on, I work with a couple of programs
that I know and then I turn it off.
Now, because I needed the information on this work disk that I brought home,
I am either “knee deepâ€, “over my head,†“out of my leagueâ€, or I just simply
need real help, not my guesses.
My unsuccessful attempts to correct the computer problem that is not being
able to read the disk in the D Drive, runs as follows:
First I downloaded and [I hope quote the author correctly in my plead to
you] I hope that I implemented the instructions as stated in, Article ID :
929461-http://support.misccrosoft.com/kb/929461]. Last Review: July 12, 2007,
Revision: 3.0. This article is in regards to The CD drive or the DVD drive
does not work as expected after you upgrade a computer to Windows Vista.
Although this is not an upgraded computer, that is, it is a built computer
system, that was loaded with Windows Vista Ultimate and Microsoft Office
Ultimate 2007, this found solution were not exact, but since the date was
somewhat current I use the document was the closet answer, for a neophyte,
that I could find regarding my problem. The symptoms were not exact, but
since the date was somewhat current I use the document, which should had be
my first warning that I was treading in water that I had no business knowing
even existed. The symptoms read: After you upgrade a computer to Windows
Vista, the CD drive or the DVD drive in the computer no longer works as
expected.
I was not willing nor am I adept enough to tackle the solution for the
cause, which require using DevCon command-line utility functions as an
alternative to Device Manager, as this problem may occur if the filter
drivers in the CD and the DVD storage stack are not migrated successfully to
Windows Vista. Or the solution offered. No, I was already terrified of the
HKey, to attempt another unknown act was asking too much, so I simply;
1. Click Start , type regedit in the Start Search box, and then click
regedit in the Programs list.
If you are prompted for an administrator password or confirmation, type
your password, or click Continue.
2. Locate, and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Caution There can be many instances of the registry subkey that is mentioned
in step 2. You must make sure that you are in the appropriate registry subkey
before modifying the UpperFilters and the LowerFilters values. To verify that
you are in the appropriate registry subkey, make sure that the Default data
value is DVD/CD-ROM and the Class data value is CDROM.
3. In the right pane, right-click UpperFilters, and then click Delete.
4. Click Yes to confirm the removal of the UpperFilters registry entry.
5. In the right pane, right-click LowerFilters, and then click Delete.
6. Click Yes to confirm the removal of the LowerFilters registry entry.
7. Exit Registry Editor, and then restart the computer.
I knew, that I was in trouble when I could not find the regedit key as
instructed. I ended up after several attempts doing a global search,
whereupon, I found that the information as listed above regarding Machine
was at the bottom of the list. Well, I got there, and I did find the Upper:
At
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
but no lowerFilters values, although I did notice a No Install Class and
Silent Install. Thinking this may be my problem.
I existed and restarted the compute. Now I am noticing that I have no
UpperFilters value registry entry, and the problem of reading from the D:
drive, although it still shows the D Drive as being there, as shown in
explore, the contents of the disk in the drive still does not display.
Although lengthy [I trust this information being sent is not considered
confidential], and mostly all but the correct information, to send as
background, to seeking an answer to my question is the computer information,
as best as I can obtain such information:
Under System Information
I have Listed:
OS Name Microsoft® Windows Vista™ Ultimate
Version 6.0.6000 Build 6000
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name REALITY-PC
System Manufacturer INTEL_
System Model D975XBX2
System Type x64-based PC
Processor Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz, 2394 Mhz, 2
Core(s), 2 Logical Processor(s)
BIOS Version/Date Intel Corp. BX97520J.86A.2692.2007.0403.1844, 4/3/2007
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.0.6000.16407"
User Name Reality-PC\Reality
Time Zone Pacific Daylight Time
Total Physical Memory 4,092.97 MB
Available Physical Memory 2.48 GB
Total Virtual Memory 8.14 GB
Available Virtual Memory 6.50 GB
Page File Space 4.29 GB
Page File C:\pagefile.sys
\\\
I have Under Component CD Rom:
Drive D:
Description CD-ROM Drive
Media Loaded No
Media Type UNKNOWN
Name LITE-ON DVDRW LH-20A1L
Manufacturer (Standard CD-ROM drives)
Status OK
Transfer Rate -1.00 kbytes/sec
SCSI Target ID 3
PNP Device
ID IDE\CDROMLITE-ON_DVDRW_LH-20A1L__________________BL02____\4&2AC7689&0&0.1..0
Driver c:\windows\system32\drivers\cdrom.sys (6.0.6000.16386, 78.00 KB
(79,872 bytes), 11/2/2006 2:38 AM)
///
The last Window Error Reporting date:
7/8/2007 4:35 PM Windows Error Reporting Fault bucket 42014756, type 5
Event Name: RADAR_PRE_LEAK_WOW64
Response: None
Cab Id: 0

Problem signature:
P1: iexplore.exe
P2: 7.0.6000.16473
P3: 6.0.6000.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Users\Reality\AppData\Local\Temp\RDR3463.tmp\empty.txt

These files may be available here:

7/8/2007 9:03 PM Windows Error Reporting Fault bucket 55427714, type 5
Event Name: AppHangB1
Response: None
Cab Id: 0

Problem signature:
P1: OUTLOOK.EXE
P2: 12.0.6014.5000
P3: 46031a52
P4: 2415
P5: 256
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Users\Reality\AppData\Local\Temp\WER5716.tmp.version.txt
C:\Users\Reality\AppData\Local\Temp\CVRA82E.tmp.cvr
C:\Users\Reality\AppData\Local\Temp\46508078.od
C:\Users\Reality\AppData\Local\Temp\WER703D.tmp.appcompat.txt

These files may be available here:
C:\Users\Reality\AppData\Local\Microsoft\Windows\WER\ReportArchive\Report11f3a304
7/8/2007 9:03 PM Application Hang The program OUTLOOK.EXE version
12.0.6014.5000 stopped interacting with Windows and was closed. To see if
more information about the problem is available, check the problem history in
the Problem Reports and Solutions control panel. Process ID: 970 Start Time:
01c7c1a32876be15 Termination Time: 15
////
My apologies for not being able to place my request in brief and precise
statement of what I have experienced and what attempts I have initialed in
this failed attempt to correct my immediate computer problems. Please believe
me when I state that I do thank you for sharing both your time, personal and
professional experiences with me in this personal matter.
G. Kennedy

 

[Guest]

Wow! This did occur prior to my problem surfacing. I was hurrying to work
[this should had indicated to me that something was going to go wrong] and
when I realized that I needed several documents and I also needed to complete
several events to properly be prepared, once I arrived at work. I remember
being conscious of the time and the time I would need, in order to arrive at
work in a timely manner, that is, too simply get out of the house.

I had several Outlook Explores opened, along with Microsoft Explore. I used
four or five Outlook Explores to download from several directories that I
have at work, checked a few blogs, and briefly searched and read various
articles that I found on the web. At the same time I was using my Microsoft
Explore to read and respond to my emails [I am still confused over the DSL
via SBC Yahoo connection and this MS Explore that I am told uses my dial up
connection to reach an appropriate internet speed, another short story to
long to tell]. Meanwhile, I got so caught up in what I could now accomplish
with both Windows and Office Ultimate—I was searching, finding, reading and
copying information into open documents in my OneNote and Word, while
readying my material to be copy to my CD/DVD, that I may have had 16 or 18
browser open at any one given time--that I lost track of the time, and once I
became aware of the time, again, I then started my copying to the CD Disk of
the material that I needed to take to work.

I think I now recall the chain of events. I now do remember that something
odd did occur that day as I left for work. As I was copying: I remember that
one of the open Outlook Explores either stopped or flashed; then I thought
the CD/DVD RW light had gone off; I attempted to open the tray, then I
noticed that my CD/DVD Rom rather than fully ejecting the tray started out
and then pulled itself back, the light on CD/DVD tray came back on; then I
attempted to open and close the tray, that is when I noticed my microphone
wire; I remember thinking had this wire been trapped during the closing and
opening of the tray, but I was not sure nor did I have the time to check. I
normally close software programs, and then restart the computer. Once the
system reboots, I then leave the system at the log on window until I return
later in the day and log on. Sorry to say the old saying that it is normally
not the computer at fault but the computer operator that is at fault when
something goes truly wrong.

So as to correct my obvious error and use your time tested experience, I
mustered up enough courage to attempt to reinstall the CD/DVD RW by first
deleting it, then using the CD disk to reinstall the drive. I checked the
device manager. I panicked. The device manager had no listing. After
deleting what I think is the device program, and then rebooting, I noticed
the program had not gone into the Recycle Bin and thus still might exist. I
raced to the device manager. The CD/DVD was listed as if it had not been
deleted. The manufacturer CD that I had placed in the drive was still not
being read. Then I inserted the Vista Ultimate in an attempt to reinstall
the entire operating system. I experienced the same results outline my
previous failed attempts, that is, no access to the software.

As I was about to reboot I notice a pop up called Advance Register Optimizer
I tried the trial version which only corrects 20 errors. Once the program
ran, I was told that I had 48 errors. I allowed the program to attempt to
correct its 20 errors out of the 48 found. After about 40 minutes the
program had frozen my screen. I found the Disk Manager and notice this
program and Windows Defender. The Window Defender stated that the program
had not been evaluated and I could allow it to run only if I trusted the
vendor. I terminated both programs and rebooted.

I then got up the courage to take out the CD/DVD. Needless to say that for
an inexperience person who just had gone into the prohibit HKEY land and now
finds himself venturing into the inside of the computer, to say the least
this was an act of a major medical surgery, brain surgery if you will,
without the training. My panic thinking at this point reasoned that if I
had the CD/DVD in hand, perhaps I can see if there were any foreign objects
attached to the device and if so if I could air brush them away, or be in a
better position to know how best to clean this device after I see where the
optic lens rested. Once I got the device in hand, I found that it is sealed.

Although I am back at step one, not able to read from the CD/DVD, I reach
this step being a lot wiser then when I left. I do not think that I will go
back into the Regedit unless I find a file that has a means by which I need
only to download and click. Since I spent more than 30 minutes looking for
the one screw driver that I own, I also do not think I will attempt to open
my computer.

I will adhere to your recommendations, now, doing the time that it will take
to find a solution that works for me, and in the future keep in mind, sort of
speak, the differences in seeing and seeking solutions to a problem, which
you have parted to me.

As I am shall continue to search for words to say thank you for being there
and taking the time to read my convoluted need request, until then, thank
you,
-gkennedy

 

[Guest]

I have recently learned:

I not sure the how, why or the standards used to rate an individual that has
offered to share his or her life moments with someone. Then again, I do
probably not want to understand because I am just too astonished to learn
that this worldwide community exists with such understanding individuals.
This community has individuals who share both their expertise and community
experience. These are individuals, who are asking nothing in return. These
are individuals who render their time so that the requestor can enjoy his or
her time and a shared computing experience, which allows the requestor to
further their understanding of bonding without barriers.

As for me, when a person is lost and a person from this community is willing
to stop and tell the person to go right rather than left; and another person
is willing to walk with the lost person to assure that the lost person
continues going right; and another person is willing to walk and explain to
the lost person why the right turn was necessary, yet another to explain the
difference between the right turn and any other options that the lost
individual had contemplated--so that the lost person may go forward is beyond
me as to the hows, the whys, and the standards be employed by the lost
individual that received unexpected help to alleviate or eradicate his need
of the person or individual who shared his or her most precious gift, that
being time that cannot be purchased: … well I guess you would rate them as
being and having confident in themselves, their skills and their acquired
experiences and have reached a self actualization level whereby they would
rated off the chart in any rating scheme.

I have come to learn that I two 500HD partition as one C drive. This is a
technical statement for me but as I now understand the matter this makes a
difference to those in the know. As they have understood I was referring to
my CD/DVD RW tray.
Some people reference the computer as a mere tool, I fear and respect the
computer and all that comprises an computer experience. To me the computer
holds endless possibilities in self learning, training, and in the educating
of others through discovery, communicating and bring niches of this world
into a standalone sharing community.

I am sorry to have misled others in this community, who like me may be lost
in a computer related problem and unable to seek or apply a solution without
guidance. This occurred, when I misspoke or wrote: turn off, as one does a
television. Such a cavalier remark, even though I had been up over 24 hours
hoping to get lucky and guess how to correct this CD DVD RW problem, was not
only wrong, and misleading to others who may be as lost as I was and may
still be at this point, such a flippant remark, heard or seen by others in
this community and those seeking or arriving in this community especially for
the first time, diminish the prospect of hope that others as like me turn to
this community to acquire and internalize in their understanding of various
processes encounter throughout life and diminish both the intrinsic and
extrinsic value of the members of this unselfish community that go the extra
miles [to undergo the training, educating, trial and errors, the thought
processes, foresight, and insight needed to make users like me to think that
such a easy use of a computer is a right rather than a privilege] to seek a
solution and to render understanding of the problem to the lost person and
understanding of the lost person with the problem that is seeking a solution.

Sincerely, and all of that which is beyond thank you,
-gkennedy

I am in trouble now, I attempted a regedit solution to fix a error message
that read “Please insert a Disk into Drive D:, which is my CD/DVD ROM.
Although I have listed my System Information, along with the information
listed under the subgroup labeled Component and the last day of Windows Error
Reporting, I am essentially requesting your assistance in guiding me out of
the Regedit mine field of HKeys.
This drive worked perfectly a few days ago. I normally teat my computer as I
would a television. I turn the television on, I watch a program or two and
then I turn it off. I turn the computer on, I work with a couple of programs
that I know and then I turn it off.
Now, because I needed the information on this work disk that I brought home,
I am either “knee deepâ€, “over my head,†“out of my leagueâ€, or I just simply
need real help, not my guesses.
My unsuccessful attempts to correct the computer problem that is not being
able to read the disk in the D Drive, runs as follows:
First I downloaded and [I hope quote the author correctly in my plead to
you] I hope that I implemented the instructions as stated in, Article ID :
929461-http://support.misccrosoft.com/kb/929461]. Last Review: July 12, 2007,
Revision: 3.0. This article is in regards to The CD drive or the DVD drive
does not work as expected after you upgrade a computer to Windows Vista.
Although this is not an upgraded computer, that is, it is a built computer
system, that was loaded with Windows Vista Ultimate and Microsoft Office
Ultimate 2007, this found solution were not exact, but since the date was
somewhat current I use the document was the closet answer, for a neophyte,
that I could find regarding my problem. The symptoms were not exact, but
since the date was somewhat current I use the document, which should had be
my first warning that I was treading in water that I had no business knowing
even existed. The symptoms read: After you upgrade a computer to Windows
Vista, the CD drive or the DVD drive in the computer no longer works as
expected.
I was not willing nor am I adept enough to tackle the solution for the
cause, which require using DevCon command-line utility functions as an
alternative to Device Manager, as this problem may occur if the filter
drivers in the CD and the DVD storage stack are not migrated successfully to
Windows Vista. Or the solution offered. No, I was already terrified of the
HKey, to attempt another unknown act was asking too much, so I simply;
1. Click Start , type regedit in the Start Search box, and then click
regedit in the Programs list.
If you are prompted for an administrator password or confirmation, type
your password, or click Continue.
2. Locate, and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Caution There can be many instances of the registry subkey that is mentioned
in step 2. You must make sure that you are in the appropriate registry subkey
before modifying the UpperFilters and the LowerFilters values. To verify that
you are in the appropriate registry subkey, make sure that the Default data
value is DVD/CD-ROM and the Class data value is CDROM.
3. In the right pane, right-click UpperFilters, and then click Delete.
4. Click Yes to confirm the removal of the UpperFilters registry entry.
5. In the right pane, right-click LowerFilters, and then click Delete.
6. Click Yes to confirm the removal of the LowerFilters registry entry.
7. Exit Registry Editor, and then restart the computer.
I knew, that I was in trouble when I could not find the regedit key as
instructed. I ended up after several attempts doing a global search,
whereupon, I found that the information as listed above regarding Machine
was at the bottom of the list. Well, I got there, and I did find the Upper:
At
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
but no lowerFilters values, although I did notice a No Install Class and
Silent Install. Thinking this may be my problem.
I existed and restarted the compute. Now I am noticing that I have no
UpperFilters value registry entry, and the problem of reading from the D:
drive, although it still shows the D Drive as being there, as shown in
explore, the contents of the disk in the drive still does not display.
Although lengthy [I trust this information being sent is not considered
confidential], and mostly all but the correct information, to send as
background, to seeking an answer to my question is the computer information,
as best as I can obtain such information:
Under System Information
I have Listed:
OS Name Microsoft® Windows Vista™ Ultimate
Version 6.0.6000 Build 6000
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name REALITY-PC
System Manufacturer INTEL_
System Model D975XBX2
System Type x64-based PC
Processor Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz, 2394 Mhz, 2
Core(s), 2 Logical Processor(s)
BIOS Version/Date Intel Corp. BX97520J.86A.2692.2007.0403.1844, 4/3/2007
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.0.6000.16407"
User Name Reality-PC\Reality
Time Zone Pacific Daylight Time
Total Physical Memory 4,092.97 MB
Available Physical Memory 2.48 GB
Total Virtual Memory 8.14 GB
Available Virtual Memory 6.50 GB
Page File Space 4.29 GB
Page File C:\pagefile.sys
\\\
I have Under Component CD Rom:
Drive D:
Description CD-ROM Drive
Media Loaded No
Media Type UNKNOWN
Name LITE-ON DVDRW LH-20A1L
Manufacturer (Standard CD-ROM drives)
Status OK
Transfer Rate -1.00 kbytes/sec
SCSI Target ID 3
PNP Device
ID IDE\CDROMLITE-ON_DVDRW_LH-20A1L__________________BL02____\4&2AC7689&0&0.1.0
Driver c:\windows\system32\drivers\cdrom.sys (6.0.6000.16386, 78.00 KB
(79,872 bytes), 11/2/2006 2:38 AM)
///
The last Window Error Reporting date:
7/8/2007 4:35 PM Windows Error Reporting Fault bucket 42014756, type 5
Event Name: RADAR_PRE_LEAK_WOW64
Response: None
Cab Id: 0

Problem signature:
P1: iexplore.exe
P2: 7.0.6000.16473
P3: 6.0.6000.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Users\Reality\AppData\Local\Temp\RDR3463.tmp\empty.txt

These files may be available here:

7/8/2007 9:03 PM Windows Error Reporting Fault bucket 55427714, type 5
Event Name: AppHangB1
Response: None
Cab Id: 0

Problem signature:
P1: OUTLOOK.EXE
P2: 12.0.6014.5000
P3: 46031a52
P4: 2415
P5: 256
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Users\Reality\AppData\Local\Temp\WER5716.tmp.version.txt
C:\Users\Reality\AppData\Local\Temp\CVRA82E.tmp.cvr
C:\Users\Reality\AppData\Local\Temp\46508078.od
C:\Users\Reality\AppData\Local\Temp\WER703D.tmp.appcompat.txt

These files may be available here:
C:\Users\Reality\AppData\Local\Microsoft\Windows\WER\ReportArchive\Report11f3a304
7/8/2007 9:03 PM Application Hang The program OUTLOOK.EXE version
12.0.6014.5000 stopped interacting with Windows and was closed. To see if
more information about the problem is available, check the problem history in
the Problem Reports and Solutions control panel. Process ID: 970 Start Time:
01c7c1a32876be15 Termination Time: 15
////
My apologies for not being able to place my request in brief and precise
statement of what I have experienced and what attempts I have initialed in
this failed attempt to correct my immediate computer problems. Please believe
me when I state that I do thank you for sharing both your time, personal and
professional experiences with me in this personal matter.
G. Kennedy

 

[Guest]

Marco

I wish I had the presence of mine to go down this path. Unfortunately, I
panicked. I did a “defragmentation now†procedure, at that time when I
should had been thinking of the consequences of applying a sledge hammer
approach to a delicate situation that first required thought and foresight.
As inexperienced as I am at solving such computer problems, I had thought a
complete defrag was the corrective action for me to apply given my limited
understanding of the situation.

I may not be able to attempt a corrective system restore at this point, but
system restore remains on my list of options.

As I search for words to say thank you for being there and taking the time
to read my convoluted need request, until then, thank you,

-gkennedy

 

[Guest]

I am still learning: Technically its two 500GB Hard Drives---Yes, I need to
also work on formatting....thanks again to all of those that took the time
create and contribute to this community....Until...Reality....

I have recently learned:

I not sure the how, why or the standards used to rate an individual that has
offered to share his or her life moments with someone. Then again, I do
probably not want to understand because I am just too astonished to learn
that this worldwide community exists with such understanding individuals.
This community has individuals who share both their expertise and community
experience. These are individuals, who are asking nothing in return. These
are individuals who render their time so that the requestor can enjoy his or
her time and a shared computing experience, which allows the requestor to
further their understanding of bonding without barriers.

As for me, when a person is lost and a person from this community is willing
to stop and tell the person to go right rather than left; and another person
is willing to walk with the lost person to assure that the lost person
continues going right; and another person is willing to walk and explain to
the lost person why the right turn was necessary, yet another to explain the
difference between the right turn and any other options that the lost
individual had contemplated--so that the lost person may go forward is beyond
me as to the hows, the whys, and the standards be employed by the lost
individual that received unexpected help to alleviate or eradicate his need
of the person or individual who shared his or her most precious gift, that
being time that cannot be purchased: … well I guess you would rate them as
being and having confident in themselves, their skills and their acquired
experiences and have reached a self actualization level whereby they would
rated off the chart in any rating scheme.

I have come to learn that I two 500HD partition as one C drive. This is a
technical statement for me but as I now understand the matter this makes a
difference to those in the know. As they have understood I was referring to
my CD/DVD RW tray.
Some people reference the computer as a mere tool, I fear and respect the
computer and all that comprises an computer experience. To me the computer
holds endless possibilities in self learning, training, and in the educating
of others through discovery, communicating and bring niches of this world
into a standalone sharing community.

I am sorry to have misled others in this community, who like me may be lost
in a computer related problem and unable to seek or apply a solution without
guidance. This occurred, when I misspoke or wrote: turn off, as one does a
television. Such a cavalier remark, even though I had been up over 24 hours
hoping to get lucky and guess how to correct this CD DVD RW problem, was not
only wrong, and misleading to others who may be as lost as I was and may
still be at this point, such a flippant remark, heard or seen by others in
this community and those seeking or arriving in this community especially for
the first time, diminish the prospect of hope that others as like me turn to
this community to acquire and internalize in their understanding of various
processes encounter throughout life and diminish both the intrinsic and
extrinsic value of the members of this unselfish community that go the extra
miles [to undergo the training, educating, trial and errors, the thought
processes, foresight, and insight needed to make users like me to think that
such a easy use of a computer is a right rather than a privilege] to seek a
solution and to render understanding of the problem to the lost person and
understanding of the lost person with the problem that is seeking a solution.

Sincerely, and all of that which is beyond thank you,
-gkennedy

I am in trouble now, I attempted a regedit solution to fix a error message
that read “Please insert a Disk into Drive D:, which is my CD/DVD ROM.
Although I have listed my System Information, along with the information
listed under the subgroup labeled Component and the last day of Windows Error
Reporting, I am essentially requesting your assistance in guiding me out of
the Regedit mine field of HKeys.
This drive worked perfectly a few days ago. I normally teat my computer as I
would a television. I turn the television on, I watch a program or two and
then I turn it off. I turn the computer on, I work with a couple of programs
that I know and then I turn it off.
Now, because I needed the information on this work disk that I brought home,
I am either “knee deepâ€, “over my head,†“out of my leagueâ€, or I just simply
need real help, not my guesses.
My unsuccessful attempts to correct the computer problem that is not being
able to read the disk in the D Drive, runs as follows:
First I downloaded and [I hope quote the author correctly in my plead to
you] I hope that I implemented the instructions as stated in, Article ID :
929461-http://support.misccrosoft.com/kb/929461]. Last Review: July 12, 2007,
Revision: 3.0. This article is in regards to The CD drive or the DVD drive
does not work as expected after you upgrade a computer to Windows Vista.
Although this is not an upgraded computer, that is, it is a built computer
system, that was loaded with Windows Vista Ultimate and Microsoft Office
Ultimate 2007, this found solution were not exact, but since the date was
somewhat current I use the document was the closet answer, for a neophyte,
that I could find regarding my problem. The symptoms were not exact, but
since the date was somewhat current I use the document, which should had be
my first warning that I was treading in water that I had no business knowing
even existed. The symptoms read: After you upgrade a computer to Windows
Vista, the CD drive or the DVD drive in the computer no longer works as
expected.
I was not willing nor am I adept enough to tackle the solution for the
cause, which require using DevCon command-line utility functions as an
alternative to Device Manager, as this problem may occur if the filter
drivers in the CD and the DVD storage stack are not migrated successfully to
Windows Vista. Or the solution offered. No, I was already terrified of the
HKey, to attempt another unknown act was asking too much, so I simply;
1. Click Start , type regedit in the Start Search box, and then click
regedit in the Programs list.
If you are prompted for an administrator password or confirmation, type
your password, or click Continue.
2. Locate, and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Caution There can be many instances of the registry subkey that is mentioned
in step 2. You must make sure that you are in the appropriate registry subkey
before modifying the UpperFilters and the LowerFilters values. To verify that
you are in the appropriate registry subkey, make sure that the Default data
value is DVD/CD-ROM and the Class data value is CDROM.
3. In the right pane, right-click UpperFilters, and then click Delete.
4. Click Yes to confirm the removal of the UpperFilters registry entry.
5. In the right pane, right-click LowerFilters, and then click Delete.
6. Click Yes to confirm the removal of the LowerFilters registry entry.
7. Exit Registry Editor, and then restart the computer.
I knew, that I was in trouble when I could not find the regedit key as
instructed. I ended up after several attempts doing a global search,
whereupon, I found that the information as listed above regarding Machine
was at the bottom of the list. Well, I got there, and I did find the Upper:
At
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
but no lowerFilters values, although I did notice a No Install Class and
Silent Install. Thinking this may be my problem.
I existed and restarted the compute. Now I am noticing that I have no
UpperFilters value registry entry, and the problem of reading from the D:
drive, although it still shows the D Drive as being there, as shown in
explore, the contents of the disk in the drive still does not display.
Although lengthy [I trust this information being sent is not considered
confidential], and mostly all but the correct information, to send as
background, to seeking an answer to my question is the computer information,
as best as I can obtain such information:
Under System Information
I have Listed:
OS Name Microsoft® Windows Vista™ Ultimate
Version 6.0.6000 Build 6000
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name REALITY-PC
System Manufacturer INTEL_
System Model D975XBX2
System Type x64-based PC
Processor Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz, 2394 Mhz, 2
Core(s), 2 Logical Processor(s)
BIOS Version/Date Intel Corp. BX97520J.86A.2692.2007.0403.1844, 4/3/2007
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.0.6000.16407"
User Name Reality-PC\Reality
Time Zone Pacific Daylight Time
Total Physical Memory 4,092.97 MB
Available Physical Memory 2.48 GB
Total Virtual Memory 8.14 GB
Available Virtual Memory 6.50 GB
Page File Space 4.29 GB
Page File C:\pagefile.sys
\\\
I have Under Component CD Rom:
Drive D:
Description CD-ROM Drive
Media Loaded No
Media Type UNKNOWN
Name LITE-ON DVDRW LH-20A1L
Manufacturer (Standard CD-ROM drives)
Status OK
Transfer Rate -1.00 kbytes/sec
SCSI Target ID 3
PNP Device
ID IDE\CDROMLITE-ON_DVDRW_LH-20A1L__________________BL02____\4&2AC7689&0&0.1.0
Driver c:\windows\system32\drivers\cdrom.sys (6.0.6000.16386, 78.00 KB
(79,872 bytes), 11/2/2006 2:38 AM)
///
The last Window Error Reporting date:
7/8/2007 4:35 PM Windows Error Reporting Fault bucket 42014756, type 5
Event Name: RADAR_PRE_LEAK_WOW64
Response: None
Cab Id: 0

Problem signature:
P1: iexplore.exe
P2: 7.0.6000.16473
P3: 6.0.6000.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Users\Reality\AppData\Local\Temp\RDR3463.tmp\empty.txt

These files may be available here:

7/8/2007 9:03 PM Windows Error Reporting Fault bucket 55427714, type 5
Event Name: AppHangB1
Response: None
Cab Id: 0

Problem signature:
P1: OUTLOOK.EXE
P2: 12.0.6014.5000
P3: 46031a52
P4: 2415
P5: 256
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Users\Reality\AppData\Local\Temp\WER5716.tmp.version.txt
C:\Users\Reality\AppData\Local\Temp\CVRA82E.tmp.cvr
C:\Users\Reality\AppData\Local\Temp\46508078.od
C:\Users\Reality\AppData\Local\Temp\WER703D.tmp.appcompat.txt

These files may be available here:
C:\Users\Reality\AppData\Local\Microsoft\Windows\WER\ReportArchive\Report11f3a304
7/8/2007 9:03 PM Application Hang The program OUTLOOK.EXE version
12.0.6014.5000 stopped interacting with Windows and was closed. To see if
more information about the problem is available, check the problem history in
the Problem Reports and Solutions control panel. Process ID: 970 Start Time:
01c7c1a32876be15 Termination Time: 15
////
My apologies for not being able to place my request in brief and precise
statement of what I have experienced and what attempts I have initialed in
this failed attempt to correct my immediate computer problems. Please believe
me when I state that I do thank you for sharing both your time, personal and
professional experiences with me in this personal matter.
G. Kennedy