dial-up connection??

[Guest]

Hi i have a problem with this box that keeps popping up and it is really
annoying now,,,,since up-grading to BB silver this box keeps appearing now,it
says dial-up connection at the top and it asks for my user name and
password(not even sure which ones?)and it also gives me 3
options,,,,connect,settings and cancel!
I know where to find this,(internet properties/connection tab),but i havent
a clue as to what to set it to or how to stop it from interfering with what i
am doing on screen,i just have to hide it behind whatever i am doing as it
wont go away.
Any help is much appreciated
Thanks
Dippy

 

[Ramesh, MS-MVP]

Hi Dippy,

To prevent this automatic dialup box, turn off the Remote Access Auto
Connection Manager Service. This Service creates a connection to a remote
network whenever a program references a remote DNS or NetBIOS name or
address. To disable this service, try these steps:

Right click My Computer icon, choose Manage/Services and
Applications/Services
In the right pane, select Remote Access Auto Connection Manager and double
click
Use the Startup type drop box and choose Disabled.

Follow-up with malware cleanup, just in case.

Generic Trojan / Adware Infestation Removal Procedure:
http://www.claymania.com/removal-trojan-adware.html

 

[Guest]

Hi,i completed everything that you posted for me but the little blighter is
still there,,,,it is sat looking at me from my toolbar as i write
this,,,,,Thanks anyway,if you can think of anything else that may solve this
i would be grateful.
Dippy

 

[Ramesh, MS-MVP]

Dippy

Do you see a rasautou.exe process in Task Manager Processes tab?

 

[Guest]

Hi,i think we have cracked it,when i got up this morning and switched on my
pc,the little box never popped up and hasnt all day,must have known that we
meant business,lol!
Thanks for your help
Dippy

 

[Ramesh, MS-MVP]

You're welcome Dippy.