Dell service is better than Apple?!?

[YKhan]

Apple badly botches battery recall
http://www.theinquirer.net/default.aspx?article=33934

 

[The little lost angel]

Apple badly botches battery recall
http://www.theinquirer.net/default.aspx?article=33934

Can't blame them when Dell has much more experience at this pPp

 

[Yousuf Khan]

Can't blame them when Dell has much more experience at this pPp

You gotta wonder why Apple even bothered to recall these batteries? They
didn't have videos posted to the Internet showing their computers
exploding. They could've taken a bit more time, gotten their plan right,
and introduced the plan at the right time.

Yousuf Khan

 

[Keith]

You gotta wonder why Apple even bothered to recall these batteries? They
didn't have videos posted to the Internet showing their computers
exploding. They could've taken a bit more time, gotten their plan right,
and introduced the plan at the right time.

Perhaps no video at eleven, but...

http://apnews.myway.com/article/20060829/D8JQ16OG0.html

 

[YKhan]

Perhaps no video at eleven, but...

http://apnews.myway.com/article/20060829/D8JQ16OG0.html

Hmm, good timing, that Apple guy has.

Yousuf Khan

 

[Mark]

You gotta wonder why Apple even bothered to recall these batteries? They
didn't have videos posted to the Internet showing their computers
exploding. They could've taken a bit more time, gotten their plan right,
and introduced the plan at the right time.

Yousuf Khan

Hardly, given the batteries are known to be trouble, there was a significant
chance that such an incident would occur with an apple computer. Given that
Dell had already issued the recall indicating the problem, apple would then
have appeared really at fault for not having done anything when there was a
known problem.

 

[YKhan]

Hardly, given the batteries are known to be trouble, there was a significant
chance that such an incident would occur with an apple computer. Given that
Dell had already issued the recall indicating the problem, apple would then
have appeared really at fault for not having done anything when there was a
known problem.

I thought there were other companies using the same batteries who will
not be issuing the recall?

Yousuf khan

 

[Mark]

I thought there were other companies using the same batteries who will
not be issuing the recall?

Yousuf khan

What relevance is that? They are certainly taking a big risk if something
bad does happen. But undoubtedly they don't value their reputation as much
as Dell and Apple.

 

[Franc Zabkar]

What relevance is that? They are certainly taking a big risk if something
bad does happen. But undoubtedly they don't value their reputation as much
as Dell and Apple.

I have no doubt that Sony value's its reputation enough to issue its
own recall. Yeah, right.

- Franc Zabkar

 

[Tony Hill]

You gotta wonder why Apple even bothered to recall these batteries? They
didn't have videos posted to the Internet showing their computers
exploding. They could've taken a bit more time, gotten their plan right,
and introduced the plan at the right time.

There was a story a few months back about this happening to an Apple
laptop.. let me see if I can dig it up.. Here we go:

http://wcco.com/consumer/local_story_148150249.html

Ohh, and they do have some pictures.

 

[Yousuf Khan]

What relevance is that? They are certainly taking a big risk if something
bad does happen. But undoubtedly they don't value their reputation as much
as Dell and Apple.

The relevance is that they have not experienced any problems with their
designs.

Yousuf Khan

 

[Mark]

The relevance is that they have not experienced any problems with their
designs.

Yousuf Khan

But apple have experienced problems. See the link by the other poster. Also,
as far as I have heard, the fault is in the batteries themselves, so the
design of the computers they are in is irrelevant. If a particular brand
hasn't had problems yet, this is simply due to chance, and their smaller
volumes - statistically speaking, if the problem was common to all of the
batteries, you would expect brands with more computers out there to have
experienced more problems.

 

[Yousuf Khan]

But apple have experienced problems. See the link by the other poster. Also,
as far as I have heard, the fault is in the batteries themselves, so the
design of the computers they are in is irrelevant. If a particular brand
hasn't had problems yet, this is simply due to chance, and their smaller
volumes - statistically speaking, if the problem was common to all of the
batteries, you would expect brands with more computers out there to have
experienced more problems.

Yeah, now we know that Apple has had their own problems. But not at the
time the question was asked.

Regardless, Dell may have higher volumes than almost anybody else, but
it's not that much higher than lets say HP, both are in the 20% range.
No reports about fires from HP, and I think HP may even use Sony
batteries, although it may use batteries from a higher number of
different sources than Dell.

Yousuf Khan

 

[Tony Hill]

But apple have experienced problems. See the link by the other poster. Also,
as far as I have heard, the fault is in the batteries themselves, so the
design of the computers they are in is irrelevant. If a particular brand
hasn't had problems yet, this is simply due to chance, and their smaller
volumes - statistically speaking, if the problem was common to all of the
batteries, you would expect brands with more computers out there to have
experienced more problems.

That's not necessarily true. The batteries are not entirely generic
parts, they are customized somewhat for each company and sometimes
even different laptops within a company's line. It is quite possible
that other companies using batteries from Sony (or any other maker for
that matter) might not be subject to the same issues.

Of course, that being said, it's probably only a matter of time before
they run into similar issues, if not with current Sony batteries then
with some other type. Also, given that almost all laptop vendors out
there outsource the manufacturing of the laptops to only a small
handful of companies, the likelihood of a problem in one design
showing up elsewhere is pretty high.

 

[Franc Zabkar]

Yeah, now we know that Apple has had their own problems. But not at the
time the question was asked.

Regardless, Dell may have higher volumes than almost anybody else, but
it's not that much higher than lets say HP, both are in the 20% range.
No reports about fires from HP, and I think HP may even use Sony
batteries, although it may use batteries from a higher number of
different sources than Dell.

Yousuf Khan

If the design of the external circuit is the actual problem, or a
contributory factor, then why are Dell and Apple replacing only the
batteries?

- Franc Zabkar

 

[YKhan]

If the design of the external circuit is the actual problem, or a
contributory factor, then why are Dell and Apple replacing only the
batteries?

I don't know, sometimes companies just take the easy route out.

Yousuf Khan