Deleting original text on reply or forward - remotely

[Basic]

Hiya..

I have a user that, when they receive a message from a particular law
firm, and they attempt to reply to it, the text from the original
message is removed, though, the law firms 'disclaimer' remains
intact. This also happens on forwards.

This user does not have their Outlook set to remove the text in their
options.. And as stated, this only happens with this particular law
firm.

I have opened the email message, and looked for macros, but there
don't appear to be any. So.. my question is:

How are they doing it? How does this law firm force recipients to
lose the original text during a reply or forward?

On our end, it is Outlook 2k3 and Exchange 2k3 Enterprise. I have no
idea what is on their end.

 

[Noreply]

sneaky lawyers...........

 

[Brian Tillman]

I have a user that, when they receive a message from a particular law
firm, and they attempt to reply to it, the text from the original
message is removed, though, the law firms 'disclaimer' remains
intact. This also happens on forwards.

Usually the result of scanning incoming and/or outgoing mail with a
misbehaving antivirus scanner.

This user does not have their Outlook set to remove the text in their
options.. And as stated, this only happens with this particular law
firm.

Then I suspect it's the that law firm's problem, but make sure you're not
contributing. Do NOT scan mail with an antivirus scanner. You will not be
more vulnerable as long as your AV program's on-access scanner continues to
operate.

 

[Basic]

Usually the result of scanning incoming and/or outgoing mail with a
misbehaving antivirus scanner.


Then I suspect it's the that law firm's problem, but make sure you're not
contributing. Do NOT scan mail with an antivirus scanner. You will not be
more vulnerable as long as your AV program's on-access scanner continues to
operate.

I'm not sure you understood my question. I WANT to be able to emulate
that behavior elsewhere.

This definately not an anti-virus behavior since, as I said, it only
happens on messages from one particular company. Doesn't matter the
text of the message, or if the message has no attachments. It does
NOT happen on any other messages from any other user or outside
company. It isn't a problem, either..

If it were a macro, I would expect to see it, and, the user would have
been prompted (usually) based on their security settings.

When this user hits reply/forward from a message that was sent by ONE
PARTICULAR COMPANY (any user in that company), the original text
disappears, EXCEPT for the disclaimer (and the signature of the
sender). Unfortunately, the text can be cut and pasted before hitting
reply, but, as a simple measure, it's actually a nice feature for
confidential email messages.

So.. again, my question remains.. how does this happen, and how can
I emulate it.

 

[Brian Tillman]

I'm not sure you understood my question. I WANT to be able to emulate
that behavior elsewhere.

I don't know of any way to make Outlook do that.