Delays and freezing with Internet Explorer

G

Guest

Hello,

I recently upgraded my system to the following configuaration:

- Intel Penitum 4 3.0EGHZ processor with H.T.
- Intel D865PERL motherboard
- ATI Radeon 9600 256MB video card
- Corsair DDR400 1GB (2 x 512MB) memory

I did a clean Windows XP install (I have a Windows XP SP1a CD and did the
online update to SP2)

These are the anti-virus / anti ad-ware utilties that run in the background:
- Computer Associates EZ Trust Armor (anti-spam, anti-virus and firewall)
- Google toolbar with pop-up blocker

Shortly after re-installing Windows XP (about 1 month later), I noticed that
the browsing performance of Internet Explorer slow down.
In particular, I experience some problems when I have several windows opened
at the same time.

Often, one IE window will freeze so I have to do a CTRL + ALT + DEL and
close all IE windows.
Other times, if I decide to close a IE window, it will about 1 to 2 seconds
before the window actually disappears. It is really annoying.

Overall, it is like there is a persistant delay between what I do with
Internet Explorer and what I actually see on the screen. For example, if I
scroll down with my mouse (using the scroll button), it will scroll on the IE
screen about 1 second later, sometimes more.

The total memory used when I am surfing the web along with all other running
applications is about 350MB so memory is not at fault here since I have 1GH
of available memory.

I was wondering is someone had experienced the same problems and I would
like to know how to resolver them.

I copied and pasted my HiJackThis logfile.
Is there anything I shoud remove?

Thank you so much for any help!



Logfile of HijackThis v1.99.1
Scan saved at 2:02:43 PM, on 2/28/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\SYSTEM32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\SoundMAX\smax4.exe
C:\Program Files\Intel\Intel(R) Active Monitor\imontray.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ
Anti-Spam\QSP-2.1.212.0\QOELoader.exe
C:\PROGRA~1\CA\ETRUST~1\ETRUST~2\VetTray.exe
C:\PROGRA~1\CA\ETRUST~1\ETRUST~3\ca.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\isafe.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Intel\Intel(R) Active Monitor\imonnt.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
C:\Program Files\DVD Shrink\DVD Shrink 3.2.exe
C:\PROGRA~1\WINZIP\winzip32.exe
C:\Documents and Settings\John & Rebecca\Local Settings\Temp\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft
Internet Explorer
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} -
c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program
files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog
Devices\SoundMAX\smax4.exe" /tray
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program
Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [IMONTRAY] C:\Program Files\Intel\Intel(R) Active
Monitor\imontray.exe
O4 - HKLM\..\Run: [\\Rebnotebook\EPSON Stylus Photo R200 Series]
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P44
"\\Rebnotebook\EPSON Stylus Photo R200 Series" /O6 "USB001" /M "Stylus Photo
R200"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program
Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog
Devices\SoundMAX\SMax4PNP.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI
Technologies\ATI.ACE\cli.exe" runtime
O4 - HKLM\..\Run: [QOELOADER] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ
Anti-Spam\QSP-2.1.212.0\QOELoader.exe"
O4 - HKLM\..\Run: [VetTray] C:\PROGRA~1\CA\ETRUST~1\ETRUST~2\VetTray.exe
O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\CA\ETRUST~1\ETRUST~3\ca.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft
AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe"
/background
O4 - Global Startup: ATI CATALYST System Tray.lnk = C:\Program Files\ATI
Technologies\ATI.ACE\CLI.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://C:\Program
Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program
Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program
Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program
Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program
Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra button: Share in Hello - {B13B4423-2647-4cfc-A4B3-C7D56CB83487} -
C:\Program Files\Hello\PicasaCapture.dll
O9 - Extra 'Tools' menuitem: Share in H&ello -
{B13B4423-2647-4cfc-A4B3-C7D56CB83487} - C:\Program
Files\Hello\PicasaCapture.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe (file missing)
O15 - Trusted Zone: http://www.hotmail.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage
Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) -
http://by1fd.bay1.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {70BA88C8-DAE8-4CE9-92BB-979C4A75F53B} (GSDACtl Class) -
https://www.gamespyid.com/alaunch.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} -
http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. -
C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: CA ISafe (CAISafe) - Computer Associates International, Inc.
- C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\isafe.exe
O23 - Service: Intel(R) Active Monitor (imonNT) - Intel Corp. - C:\Program
Files\Intel\Intel(R) Active Monitor\imonnt.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. -
C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. -
C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) -
Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f
"%ProgramFiles%\WinPcap\rpcapd.ini (file missing)
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) -
Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: TuneUp WinStyler Theme Service (TUWinStylerThemeSvc) - TuneUp
Software GmbH - C:\Program Files\TuneUp Utilities 2004\WinStylerThemeSvc.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates
International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ
Antivirus\VetMsg.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. -
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
 
G

Guest

Your HijackThis log looks good, if you have ran Adaware and Spybot and had no
spyware/adware, then there is only one thing I could recommend you do:

Get Linux

Just Kidding, but if you haven't checked for spyware/adware, then i would
recomend:

1) http://www.lavasoftusa.com/software/adaware/
2) http://www.safer-networking.org/en/index.html

-Adam.D

johnringler said:
Hello,

I recently upgraded my system to the following configuaration:

- Intel Penitum 4 3.0EGHZ processor with H.T.
- Intel D865PERL motherboard
- ATI Radeon 9600 256MB video card
- Corsair DDR400 1GB (2 x 512MB) memory

I did a clean Windows XP install (I have a Windows XP SP1a CD and did the
online update to SP2)

These are the anti-virus / anti ad-ware utilties that run in the background:
- Computer Associates EZ Trust Armor (anti-spam, anti-virus and firewall)
- Google toolbar with pop-up blocker

Shortly after re-installing Windows XP (about 1 month later), I noticed that
the browsing performance of Internet Explorer slow down.
In particular, I experience some problems when I have several windows opened
at the same time.

Often, one IE window will freeze so I have to do a CTRL + ALT + DEL and
close all IE windows.
Other times, if I decide to close a IE window, it will about 1 to 2 seconds
before the window actually disappears. It is really annoying.

Overall, it is like there is a persistant delay between what I do with
Internet Explorer and what I actually see on the screen. For example, if I
scroll down with my mouse (using the scroll button), it will scroll on the IE
screen about 1 second later, sometimes more.

The total memory used when I am surfing the web along with all other running
applications is about 350MB so memory is not at fault here since I have 1GH
of available memory.

I was wondering is someone had experienced the same problems and I would
like to know how to resolver them.

I copied and pasted my HiJackThis logfile.
Is there anything I shoud remove?

Thank you so much for any help!



Logfile of HijackThis v1.99.1
Scan saved at 2:02:43 PM, on 2/28/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\SYSTEM32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\SoundMAX\smax4.exe
C:\Program Files\Intel\Intel(R) Active Monitor\imontray.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ
Anti-Spam\QSP-2.1.212.0\QOELoader.exe
C:\PROGRA~1\CA\ETRUST~1\ETRUST~2\VetTray.exe
C:\PROGRA~1\CA\ETRUST~1\ETRUST~3\ca.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\isafe.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Intel\Intel(R) Active Monitor\imonnt.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
C:\Program Files\DVD Shrink\DVD Shrink 3.2.exe
C:\PROGRA~1\WINZIP\winzip32.exe
C:\Documents and Settings\John & Rebecca\Local Settings\Temp\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft
Internet Explorer
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} -
c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program
files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog
Devices\SoundMAX\smax4.exe" /tray
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program
Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [IMONTRAY] C:\Program Files\Intel\Intel(R) Active
Monitor\imontray.exe
O4 - HKLM\..\Run: [\\Rebnotebook\EPSON Stylus Photo R200 Series]
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P44
"\\Rebnotebook\EPSON Stylus Photo R200 Series" /O6 "USB001" /M "Stylus Photo
R200"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program
Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog
Devices\SoundMAX\SMax4PNP.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI
Technologies\ATI.ACE\cli.exe" runtime
O4 - HKLM\..\Run: [QOELOADER] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ
Anti-Spam\QSP-2.1.212.0\QOELoader.exe"
O4 - HKLM\..\Run: [VetTray] C:\PROGRA~1\CA\ETRUST~1\ETRUST~2\VetTray.exe
O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\CA\ETRUST~1\ETRUST~3\ca.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft
AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe"
/background
O4 - Global Startup: ATI CATALYST System Tray.lnk = C:\Program Files\ATI
Technologies\ATI.ACE\CLI.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://C:\Program
Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program
Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program
Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program
Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program
Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra button: Share in Hello - {B13B4423-2647-4cfc-A4B3-C7D56CB83487} -
C:\Program Files\Hello\PicasaCapture.dll
O9 - Extra 'Tools' menuitem: Share in H&ello -
{B13B4423-2647-4cfc-A4B3-C7D56CB83487} - C:\Program
Files\Hello\PicasaCapture.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe (file missing)
O15 - Trusted Zone: http://www.hotmail.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage
Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) -
http://by1fd.bay1.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {70BA88C8-DAE8-4CE9-92BB-979C4A75F53B} (GSDACtl Class) -
https://www.gamespyid.com/alaunch.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} -
http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. -
C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: CA ISafe (CAISafe) - Computer Associates International, Inc.
- C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\isafe.exe
O23 - Service: Intel(R) Active Monitor (imonNT) - Intel Corp. - C:\Program
Files\Intel\Intel(R) Active Monitor\imonnt.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. -
C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. -
C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) -
Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f
"%ProgramFiles%\WinPcap\rpcapd.ini (file missing)
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) -
Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: TuneUp WinStyler Theme Service (TUWinStylerThemeSvc) - TuneUp
Software GmbH - C:\Program Files\TuneUp Utilities 2004\WinStylerThemeSvc.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates
International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ
Antivirus\VetMsg.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. -
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
Click to expand...
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads

Problems with pops ups 6
Computer Keeps Hanging & Screen Goes Wonky 4
IE 8 won't start 2
SVC host problem 3
mouse moving and closing out programs 5
Slow Computer 2
Nt Authority System Please Help!! 0
sharedobj.dll errors 1

Top