Custom form retains old information

[Dan]

I have a custom form that works fine except on one computer in our
organization, I'll call that computer "A". If someone else, on another
computer, makes an edit to the "Task" computer A doesn't seem to recognize
the change when the task is opened in the custom form. When viewed in the
task list on computer A you can see that a change was made but not when the
form is opened. This custom form is used in a public folder and has been for
years. This problem just cropped up a couple of weeks ago. Then if you try to
make an edit to the task on computer A it causes a conflict that someone else
has made an edit to the task etc. Now I'm finding out that there are others
who are experiencing the same problem in our organization. When they open
this custom form it retains previous information, changes made by others are
not seen. We are using Outlook 2003.

The only thing that has changed on this computer lately is that InDesign CS3
was installed.

Any direction you can give would be appreciated.

 

[Ken Slovak - [MVP - Outlook]]

Sounds like the problem forms are one-offed or there is forms cache
corruption. Search on both terms at www.outlookcode.com for information on
how to diagnose and fix those problems.

 

[Sue Mosher [MVP-Outlook]]

That doesn't sound like a forms cache problem to me. Are some users possibly
in offline mode, so that their changes have to be synced to the server before
other users see them? If you remove InDesign CS3, does the behavior revert to
what you expect?