Custom Contacts form - accidentally deleted - how can I restore?

[Guest]

I created a custom Contacts form and entered some records. It is located on
a Public folder. This morning the receptionist could not open any records in
the folder and could not create new records. I then accidentally deleted the
custom form that I was using for that Contacts folder. Now when you open a
contact the formatting is the original Contacts form, not my custom one. Is
there any way to change it back, or do I need to re-enter all of my records?
I still have the custom form, and restored it to the properties, so any new
entries I make use the custom form.

 

[Sue Mosher [MVP-Outlook]]

DId you publish the contact form under the same message class? That's required if you want old items to use it. Add the Message Class field to the view to see what form class they expect.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

Thanks for your response,

Ah- I had it under a different name. I restored the form to the name that
was on the message class that those contacts were using, so now they appear
to be just fine on my computer. It will also open properly on all but one of
the other computers in the office. When I go to that one computer and try to
look at the records, they still come up in the standard Contacts form. Hers
is also the one that wouldn't let her access any of the records or create new
records this morning, even though it was fine yesterday. Any ideas?

 

[Sue Mosher [MVP-Outlook]]

What happens when she tries to create a new contact?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

She also gets the standard Outlook Contacts form when she is making a new
contact.

I tried to make a fresh public folder with the custom contact form in it to
see if that would work, but her machine won't load the custom form for that
one either. It just displays the same standard Contacts form. I'm at a loss.

 

[Sue Mosher [MVP-Outlook]]

Any error messages? This is when she tries to create a new contact in the public folder? Did you clear her forms cache?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

No error messages. Yes, it's when in the public folder. I don't know how
to clear the forms cache. Can you explain that to me?

 

[Sue Mosher [MVP-Outlook]]

Tools | Options | Other | Advanced Option | Custom Forms | Manage Forms | Clear Cache

See http://www.outlookcode.com/d/formscache.htm

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

YES! Clearing the cache and adding the right form in there worked!

Thank you so much for your help, I can't tell you how much I appreciate it!