Counterspy customer support

[Stan Brown]

I downloaded Counterspy on trial from Sunbelt Software a little
over a week ago. As administrator, I installed it. Whenever I log n
as limited user, I get a modal dialog box "Unexpected error;
quitting". I reported it on April 27, got an acknowledgement from a
robot, but no response to the problem.

On April 30 I got a reminder that I had only 10 days left on my
trial. I responded with a reminder of my question, but now three
days later (and six after my first query) I still have no response.

Needless to say, the FAQs on the Web site didn't address my issue.

It's too bad, because Counterspy was the best in recent PC World
testing, and I rather like the user interface. But I certainly
can't see laying out money for a company that won't answer its e-
mail.

If you're thinkng about anti-spyware, you may want to look
elsewhere.

 

[ABC]

I downloaded Counterspy on trial from Sunbelt Software a little
over a week ago. As administrator, I installed it. Whenever I log n
as limited user, I get a modal dialog box "Unexpected error;
quitting". I reported it on April 27, got an acknowledgement from a
robot, but no response to the problem.

On April 30 I got a reminder that I had only 10 days left on my
trial. I responded with a reminder of my question, but now three
days later (and six after my first query) I still have no response.

Needless to say, the FAQs on the Web site didn't address my issue.

It's too bad, because Counterspy was the best in recent PC World
testing, and I rather like the user interface. But I certainly
can't see laying out money for a company that won't answer its e-
mail.

If you're thinkng about anti-spyware, you may want to look
elsewhere.

You could try the following:

Installing the app as an administrator will register keys into the registry
that the limited account wouldn't have access to. It would have been better
to:
Log in as the limited account. Do a SHIFT+Right-click on the setup file and
choose "Run As" and run as the administrator. This should be able to
complete the install.
Had the same problem with TrojanHunter.

 

[rjdriver]

I downloaded Counterspy on trial from Sunbelt Software a little
over a week ago. As administrator, I installed it. Whenever I log n
as limited user, I get a modal dialog box "Unexpected error;
quitting". I reported it on April 27, got an acknowledgement from a
robot, but no response to the problem.

On April 30 I got a reminder that I had only 10 days left on my
trial. I responded with a reminder of my question, but now three
days later (and six after my first query) I still have no response.

Needless to say, the FAQs on the Web site didn't address my issue.

It's too bad, because Counterspy was the best in recent PC World
testing, and I rather like the user interface. But I certainly
can't see laying out money for a company that won't answer its e-
mail.

If you're thinkng about anti-spyware, you may want to look
elsewhere.

I'm not sure I would write off a company so quickly because it didn't
respond soon enough to a tech support question from someone who hadn't paid
for the product. Give them a little more time.



Bob

 

[JTS]

If you're thinkng about anti-spyware, you may want to look
elsewhere.

I bought it. I like it very much.

 

[Jari Lehtonen]

If you're thinkng about anti-spyware, you may want to look
elsewhere.

I tried it, but it was not working good, so I downloaded Microsoft
anti-spyware beta which is quite the same product as Counterspy. It
works fine - and for free.
Jari

 

[Stan Brown]

I'm not sure I would write off a company so quickly because it didn't
respond soon enough to a tech support question from someone who hadn't paid
for the product. Give them a little more time.

I would agree with you if it was a free product or an unlimited
trial. But it's not: the docs say that it stops working after 15
days.

I finally did get a response today, a week after I sent my query.
(So they wasted half the evaluation period.) In fact I got three
replies, all with the same signature though from different e-mail
addresses in the company. Two were identical, and they contradicted
the third.

The two duplicates said "you can't run it as limited user", which I
never tried to do. The error message pops up during the lim-user's
logon to XP.

The other message said "install it under both administrative and
limited user". Uh ... yeah, right.

I wrote back this morning, pointing out the contradiction and the
misunderstanding of my question, and asking them to please respond
promptly as my evaluation period ends this weekend. "On verra," as
the French say.

As someone else noted, Microsloth Antispyware is essentially the
same product.

 

[Stan Brown]

news:[email protected]...

[CounterSpy pops up a modal dialog box with "Unexpected error"
every ime I log on as limited user, even when I don't try to run
Counterspy.]

You could try the following:

Installing the app as an administrator will register keys into the registry
that the limited account wouldn't have access to. It would have been better
to:
Log in as the limited account. Do a SHIFT+Right-click on the setup file and
choose "Run As" and run as the administrator. This should be able to
complete the install.
Had the same problem with TrojanHunter.

Thanks for the suggestion. Maybe I'm not understanding you, but how
would that help? Under Runas, wouldn't those registry keys still be
installed by administrator and unavailable to limited user?

 

[Stan Brown]

Well, it's a moot point. The Counterspy evaluation period has
evaluated, and they gave contradictory anwswers to my first query,
and never answered my follow-up. I uninstalled it today, and then
manually deleted the directories it left behind.