could not get back on line

[Brad]

i ran the beta version, it found a ton of bugs including
trojan downloader, but it also removed necessary
componenents in my virus protection and for some reason
would not let me connect to my wireless connection. The
error message on reboot was that some compent was missing
and re-installation was required. I just uninstalled the
spyware program and did system restore which at least got
me back online but it left the malicious programs too,
did anyone else have a similar experience?

 

[Reggie]

Same problem! How do you do a system restore without
losing important documents?



The problem started after my scan. I removed one
threat, "webhancer" located at c:\windows\system32
\sporder.dll. This threat level was judged to be severe.
I am at my wits end.

 

[Tim C]

System restore does not affect documents. Only system files and settings.

Tim C

 

[Guest]

For anyone not able to get back online because spyware or
other malicious code because of modified registry I
recommend the following program WinSockXP.

WinSock XP Fix offers a last resort if your Internet
connectivity has been corrupted due to invalid or removed
registry entries. It can often cure the problem of lost
connections after the removal of Adware components or
improper uninstall of firewall applications or other tools
that modify the XP network and Winsock settings. If you
encounter connection problems after removing network
related software, Adware or after registry clean-up; and
all other ways fail, then give WinSock XP Fix a try. It
can create a registry backup of your current settings, so
it is fairly safe to use. We actually tested it on a test
machine that was having a Winsock problem due to some
Adware removal, and after running the utility and
rebooting, the connectivity was restored

Available for download at:
http://www.spychecker.com/program/winsockxpfix.html

 

[Mike M]

System Restore has no interest in most user data files such as those with
a doc, txt, wri, xls, ppt, jpg, avi, mp3 extensions (and many many more)
nor does it monitor the contents of the My Documents object. Therefore
using system restore should leave such files intact.

 

[Bill Sanderson]

System restore will not lose user data--just executables.

 

[Mark]

I always hate using 3rd party fixes for OS problems
caused by other 2rd party apps. Is there a specific
Microsoft fix program for this issue (not considering a
re-install of the OS)?

 

[Dat]

Unfortunately there's not such a utility. I don't think
Microsoft thought that software would compromise winsock.

Use the 3rd party fix - it's a very useful fix in these
situations where removing a spyware has the affect of
taking down network connectivity. I keep a copy of
winsockxpfix.exe on my thumb drive as an emergency =)

Cheers,
Dat

 

[Bill Sanderson]

The Microsoft fix, if you are running XP, would be System Restore to a
Restore Point before the changes were made to the system.

It is also possible--haven't seen this tested yet--that reinstalling the
third-party software which placed sporder.dll on your system will fix this
issue. So far, we know that Proventia Desktop, Cisco VPN client 4.0. and
some McAfee security products use this dll which is falsely detected and
flagged for removal.

 

[Kenny Smith]

I could not get back online also, I had to uninstall the beta

 

[Gary VanderMolen]

For Windows XP there is a Microsoft solution.
Just run the command

netsh winsock reset

 

[billyjoe]

Yes I have the same problem - but I cant get back online

 

[Bill Sanderson]

Please try this:

At a command prompt type

netsh winsock reset

and hit Enter.

Then restart your machine.

 

[Frank Saunders, MS-MVP IE/OE]

i ran the beta version, it found a ton of bugs including
trojan downloader, but it also removed necessary
componenents in my virus protection and for some reason
would not let me connect to my wireless connection. The
error message on reboot was that some compent was missing
and re-installation was required. I just uninstalled the
spyware program and did system restore which at least got
me back online but it left the malicious programs too,
did anyone else have a similar experience?

It only removed what you responded was okay to remove. It's a beta, so I'm
sure you backed up everything before installing and are ready to format and
re-install.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx

 

[Guest]

-----Original Message-----
i ran the beta version, it found a ton of bugs including
trojan downloader, but it also removed necessary
componenents in my virus protection and for some reason
would not let me connect to my wireless connection. The
error message on reboot was that some compent was missing
and re-installation was required. I just uninstalled the
spyware program and did system restore which at least got
me back online but it left the malicious programs too,
did anyone else have a similar experience?
.

Yeah same here but I can't restore!!! Still can't connect
either. HELP!!!

 

[Bill Sanderson]

Yeah same here but I can't restore!!! Still can't connect

either. HELP!!!

Check out the steps in this Microsoft KB . This is an easy fix with XP SP2,
and not too much harder with the older versions:

http://support.microsoft.com/kb/892350