Corrupted Files

[gojiratrek]

I have had trouble recently with a few corrupted files that have messed with
some of the programs on my PC. The iTunes-Quicktime file won't work and a
microsoft file is corrupted. I have tried several trouble shooting
suggestions, but my PC continues to turn off on its own occasionally. I need
help with fixing these corrupted files!!!!

 

[Patrick Keenan]

I have had trouble recently with a few corrupted files that have messed
with
some of the programs on my PC. The iTunes-Quicktime file won't work and a
microsoft file is corrupted. I have tried several trouble shooting
suggestions, but my PC continues to turn off on its own occasionally. I
need
help with fixing these corrupted files!!!!

Unfortunately your description of the problem is rather vague. There are
rather a lot of microsoft files involved in Vista, and it's impossible to
know which one you are referring to. Exact text of error messages would
be helpful.

When your PC turns off by itself, does it just suddenly shut off and stay
off, or does it restart? The distinction is significant - the first is
usually hardware failure, the second software.

Right-click on My Computer, choose Properties, Advanced System Settings,
Startup and Recovery - Settings, and in the System failure section take the
checkmark out of "Automatically Restart".

This won't fix anything, but instead of restarting, in the event of a
serious crash you will see a blue screen with a STOP code, a somewhat
cryptic message, the mention of a file name, and a lot of numbers following
(these are the contents of specific processor registers). You can ignore
the following numbers, but the STOP code, the message and the filename are
very important.

HTH
-pk

 

[Mick Murphy]

Uninstall itunes and quick time, then reinstall it!

 

[Guest]

If you find your PC corrupting files, turning off and crashing I would
suggest getting the computer looked at professionally or at least run a
series of hardware diagnostics on the system. Most often when I receive a
machine from a customer that is 'crashing' a problem with the hardware can
be found, causes are typically in this order, memory, power supply, hard
disk, system board/gpu.

Alot of these diagnostic tools are avaialble online that you can download
and run by booting from a CD or floppy. Memtest86+, Windows Memory
Diagnostic are two tools for testing memory. The power supply can be tested
with a bit of research and a multi-meter or even in the BIOS of the computer
with a bit of knowledge, the harddisk will also have a manufacturers
diagnostic.

My recomendation to anyone who has a blue screening computer, a computer
that turns off is to first rule out hardware as it is the most common cause
of these issues. Once you've ruled out hardware then work on the software, a
problem that may appear to be software related can be caused by failing
hardware and if the hardware is dealt with then the software problem is
resolved.

The General Standard troubleshooting steps in my shop are

1. Hardware Diagnostics
2. Software Troubleshooting - Driver updating
3. Clean OS Load with new HDD to confirm software

There is no point to reload your OS on to bad hardware, for instance if you
have bad memory; you would be unable to fix corrupted Windows system files
by reinstalling. During a OS install the most common symptom of bad memory
is 'file copy errors'.