W
Whaleco
Problem:
When starting up WinXPHome Toshiba laptop, it keeps going
around in circles between WinXP Welcome screen and
rebooting. I believe that some start-up files have been
corrupted.
History:
During a SVCPak1 installation from CDROM while on battery
power, the battery power ran out (my wife couldn't find
her AC power cord) and the computer shut down during the
installation. I believe she probably tried to restart it
a few times, but there wasn't enough battery power left.
Upon finding AC power cord, she observed symptoms listed
above when restarting.
Same Welcome Win -> Reboot cycle occured when I had her
try to start up in SafeMode or Last Known Config.
She called CompUSA Tech Support which came with computer
purchase and they basically told her that she either
needed a full copy of WinXP to recover or she would need
to use her Tohsiba Recovery Disk which would result in
her loosing all of her data. One problem is that since
the computer was purchased with WinXPHome on it, it
didn't come with the actual WinXPHome installation disks.
Questions:
1. I also have a Toshiba laptop running WinXPProf
(different laptop model than the hers). Can I create
some kind of recovery disk that would help her boot up
her system and repair the corrupted files?
If the WinXPHome recovery disk thing will work, I also
have access to someone running WinXPHome on their desktop.
If this will work, how do I create a WinXP recovery disk
and is it computer manufacturer independant?
2. My copy of WinXPProf is an upgrade copy. Would this
upgrade installation disk be able to help her out or do I
need an actual WinXPHome installation disk to make things
work?
Is there any cross licensing issues that I would need to
be concerned with if I did this [Both copies are licensed
but to different computers]
3. Any other suggestions? Was the CompUSA guy correct
when he told her that the Toshiba Recovery disk would
wipe out all of her data if she were to run it, as a last
resort?
Thank you and sorry for the length of the post!
When starting up WinXPHome Toshiba laptop, it keeps going
around in circles between WinXP Welcome screen and
rebooting. I believe that some start-up files have been
corrupted.
History:
During a SVCPak1 installation from CDROM while on battery
power, the battery power ran out (my wife couldn't find
her AC power cord) and the computer shut down during the
installation. I believe she probably tried to restart it
a few times, but there wasn't enough battery power left.
Upon finding AC power cord, she observed symptoms listed
above when restarting.
Same Welcome Win -> Reboot cycle occured when I had her
try to start up in SafeMode or Last Known Config.
She called CompUSA Tech Support which came with computer
purchase and they basically told her that she either
needed a full copy of WinXP to recover or she would need
to use her Tohsiba Recovery Disk which would result in
her loosing all of her data. One problem is that since
the computer was purchased with WinXPHome on it, it
didn't come with the actual WinXPHome installation disks.
Questions:
1. I also have a Toshiba laptop running WinXPProf
(different laptop model than the hers). Can I create
some kind of recovery disk that would help her boot up
her system and repair the corrupted files?
If the WinXPHome recovery disk thing will work, I also
have access to someone running WinXPHome on their desktop.
If this will work, how do I create a WinXP recovery disk
and is it computer manufacturer independant?
2. My copy of WinXPProf is an upgrade copy. Would this
upgrade installation disk be able to help her out or do I
need an actual WinXPHome installation disk to make things
work?
Is there any cross licensing issues that I would need to
be concerned with if I did this [Both copies are licensed
but to different computers]
3. Any other suggestions? Was the CompUSA guy correct
when he told her that the Toshiba Recovery disk would
wipe out all of her data if she were to run it, as a last
resort?
Thank you and sorry for the length of the post!