programs multi opening

[L.S.]

Winxp(home)
My 78 year young mom has a system that has started acting "crazy" (her
words) on her this morning. First it wouldn't start up. Kept asking for
startup disk. Had her check to make sure she didn't have a floppy or cd in
any of the players.
Had her turn system off, unplug power cord, wait 10 minutes, replugged
pcord and start up and it opened ok.
Now whenever she open a program, it open 7+ screens.
I had her run SpyBot and she said it opened all kinds of screens. I had her
go to WTM and she had 30+ cases of Spybot opened in "Applications". Fixed
that over the phone and had her run Spybot with no problems. She just now
called and said she open IE and 7+ screens opened up, maybe more. She had to
go so I told her to leave it on and I'll run over and see what I can do.

any suggestions please,

L.

 

[Shenan Stanley]

Winxp(home)
My 78 year young mom has a system that has started acting "crazy"
(her words) on her this morning. First it wouldn't start up. Kept
asking for startup disk. Had her check to make sure she didn't have
a floppy or cd in any of the players.
Had her turn system off, unplug power cord, wait 10 minutes,
replugged pcord and start up and it opened ok.
Now whenever she open a program, it open 7+ screens.
I had her run SpyBot and she said it opened all kinds of screens. I
had her go to WTM and she had 30+ cases of Spybot opened in
"Applications". Fixed that over the phone and had her run Spybot
with no problems. She just now called and said she open IE and 7+
screens opened up, maybe more. She had to go so I told her to leave
it on and I'll run over and see what I can do.
any suggestions please,

TeamViewer.

Quick Support on hers.
Full on yours.

 

[Pegasus [MVP]]

Winxp(home)
My 78 year young mom has a system that has started acting "crazy" (her
words) on her this morning. First it wouldn't start up. Kept asking for
startup disk. Had her check to make sure she didn't have a floppy or cd in
any of the players.
Had her turn system off, unplug power cord, wait 10 minutes, replugged
pcord and start up and it opened ok.
Now whenever she open a program, it open 7+ screens.
I had her run SpyBot and she said it opened all kinds of screens. I had
her go to WTM and she had 30+ cases of Spybot opened in "Applications".
Fixed that over the phone and had her run Spybot with no problems. She
just now called and said she open IE and 7+ screens opened up, maybe more.
She had to go so I told her to leave it on and I'll run over and see what
I can do.

any suggestions please,

L.

Shenan Stanley's reply focused on how to assist your mother *without*
running over. If your question is about what to do with her machine then you
should reboot it in Safe Mode with Networking, get onto www.antivirus.com,
look for "House Call" and perform a complete scan. It's free.

 

[Bubbler]

Winxp(home)
My 78 year young mom has a system that has started acting "crazy" (her
words) on her this morning. First it wouldn't start up. Kept asking for
startup disk. Had her check to make sure she didn't have a floppy or cd in
any of the players.
Had her turn system off, unplug power cord, wait 10 minutes, replugged
pcord and start up and it opened ok.
Now whenever she open a program, it open 7+ screens.
I had her run SpyBot and she said it opened all kinds of screens. I had
her go to WTM and she had 30+ cases of Spybot opened in "Applications".
Fixed that over the phone and had her run Spybot with no problems. She
just now called and said she open IE and 7+ screens opened up, maybe more.
She had to go so I told her to leave it on and I'll run over and see what
I can do.

any suggestions please,

L.

Are u sure that her mouse is not "multi-clicking" due to 1) mouse settings
or 2) mouse problem,or 3) holding the mouse key a long time.

 

[L.S.]

Just got back and no her mouse seems to be ok.
Running AGV scan.
Did notice that two programs running in WTM that I haven't seen before.
One is jps.exe and I can't remember the other, something like wdnn***.exe..

 

[Patrick Palczewski]

How slow is her computer? I know my 80+ year old grandmother is pretty
impatient, so when she clicks an icon on her ancient Gateway system running
WindowsXP and it takes a while to open, she'll click again and again and
then ask me why 10 instances of whatever application opened up.

 

[L.S.]

She's got a systems that's ~ 7 years old, running winxp, 80 gig hd, 1 meg
mem.
She's never had this happen in the time she's owned it, from new.
It happened to me also.
I restarted system, open IE and 'several' instances open.

 

[Shenan Stanley]

She's got a systems that's ~ 7 years old, running winxp, 80 gig hd,
1 meg mem.
She's never had this happen in the time she's owned it, from new.
It happened to me also.
I restarted system, open IE and 'several' instances open.

1MB mem - or 1GB memory?

 

[L.S.]

Sry- 1gb. I doubt a system would even start with 1mg. would it?

 

[Patrick Palczewski]

Just checking. Is it only one application that does this, or any application
she tries to open, it generates more than one window...

 

[L.S.]

She was opening IE when it first happened.
It happened to me when I opened Spybot and then IE.
Ran Spbot and found little, ran AVG full scan and found nothing.
I talked to her last night and she said it was running ok.

She said that night before last she was playing solitare and when she would
move a card, instead of a smooth action the card would jump (start and stop)
when moving to new location.
Will she what happens today.

 

[Jim]

Is this the same mouse as usual ?

She was opening IE when it first happened.
It happened to me when I opened Spybot and then IE.
Ran Spbot and found little, ran AVG full scan and found nothing.
I talked to her last night and she said it was running ok.

She said that night before last she was playing solitare and when she would
move a card, instead of a smooth action the card would jump (start and stop)
when moving to new location.
Will she what happens today.