Contacts folder cannot be set as Outlook Address Book in COntacts.

[Guest]

I'm using Outlook 2003 on a new personal PC (i.e. not networked). Transfered
my old Outlook.pst file from old PC. My old contacts data is available and
visible as "Contacts" in "Personal Folders". When I try to address new email
and click on "To..." I get an empty Personal Address Book. I have gone into
the properties of the Contacts folder to select it as a e-mail address book
(under "Outlook Address Book" tab) but it is greyed out. How do I tell
Outlook to use this Contacts folder as the email address book?

Bonus Questions: When I click on Mail, I get the folder listing in the left
panel of the screen. I note there are two "Personal Folders" folders which
have identical content but different icons; one has what looks like an
outlook today icon the other is a plain folder icon. Why is this so? Also,
the listings only show mail folders and not other sub-folders that I know are
in there e.g. the Contacts folders. In the previous version of Outlook I
could get a complete folder listing. Can this be done in 2003?

 

[Russ Valentine [MVP Outlook]]

What a mess.
You transferred your data incorrectly.
You corrupted both your Outlook Address Book and your entire Outlook
profile.
Quickest way out of both problems is to create a new profile, then
migrate your data correctly.
Step one, create a new profile:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
Step two, migrate your data correctly:
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

Just curious. What did you do to migrate your data and what instructions
were you using?

 

[Guest]

Russ, Many thanks, I got it sorted with the first link. To migrate all I
did was drag and drop my old .pst file into the same directory on the new
computer (I connected them via a home network). Every thing appeared to be
working fine except for the contact folder not being available as an email
address book.

regards

andrew

What a mess.
You transferred your data incorrectly.
You corrupted both your Outlook Address Book and your entire Outlook
profile.
Quickest way out of both problems is to create a new profile, then
migrate your data correctly.
Step one, create a new profile:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
Step two, migrate your data correctly:
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

Just curious. What did you do to migrate your data and what instructions
were you using?

------
Russ Valentine
[MVP-Outlook]

I'm using Outlook 2003 on a new personal PC (i.e. not networked). Transfered
my old Outlook.pst file from old PC. My old contacts data is available and
visible as "Contacts" in "Personal Folders". When I try to address new email
and click on "To..." I get an empty Personal Address Book. I have gone into
the properties of the Contacts folder to select it as a e-mail address book
(under "Outlook Address Book" tab) but it is greyed out. How do I tell
Outlook to use this Contacts folder as the email address book?

Bonus Questions: When I click on Mail, I get the folder listing in the left
panel of the screen. I note there are two "Personal Folders" folders which
have identical content but different icons; one has what looks like an
outlook today icon the other is a plain folder icon. Why is this so? Also,
the listings only show mail folders and not other sub-folders that I know are
in there e.g. the Contacts folders. In the previous version of Outlook I
could get a complete folder listing. Can this be done in 2003?