computer crashing issue

[Dan Conrad]

Have set up a basically new unit -- OS and all programs install and seem
to run fine -- except norton antivirus. When a full scan is attempted,
system crashes with the following messages:
C:\DOCUME~1\Dan\LOCALS~1\Temp\WER98b0.dir00\Mini022105-07.dmp
C:\DOCUME~1\Dan\LOCALS~1\Temp\WER98b0.dir00\sysdata.xml

BCCode : 1000000a BCP1 : C1F9CB28 BCP2 : 00000002 BCP3 :
00000001
BCP4 : 806F0A60 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

This appears to be a device driver issue:
http://support.microsoft.com/?kbid=293078

My video card is a GIGABYTE GV-R925128T

 

[Dan Conrad]

Have set up a basically new unit -- OS and all programs install and seem
to run fine -- except norton antivirus. When a full scan is attempted,
system crashes with the following messages:
C:\DOCUME~1\Dan\LOCALS~1\Temp\WER98b0.dir00\Mini022105-07.dmp
C:\DOCUME~1\Dan\LOCALS~1\Temp\WER98b0.dir00\sysdata.xml

BCCode : 1000000a BCP1 : C1F9CB28 BCP2 : 00000002 BCP3 :
00000001
BCP4 : 806F0A60 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

This appears to be a device driver issue:
http://support.microsoft.com/?kbid=293078

My video card is a GIGABYTE GV-R925128T

Sorry --hit send button before finished. I have tried reloading video
card drivers and makes no difference. I tried going back to nav 2003 --
I have no idea what to try next -- any suggestions would be appreciated.

 

[Gerry Cornell]

Dan

What version of Norton are you encountering the problem with? Also is
Windows XP SP2 installed? Any later XP updates installed?

--


Hope this helps.

Gerry
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[Dan Conrad]

Dan

What version of Norton are you encountering the problem with? Also is
Windows XP SP2 installed? Any later XP updates installed?

Initially norton 2005 -- then norton 2003. SP2 installed and all updates.

 

[Gerry Cornell]

Dan

Check this link:
http://service1.symantec.com/SUPPOR...tiVirus&ver=2005&src=sg&pcode=nav&svy=&csm=no

What obviously comes to mind is the Windows Firewall.

--


Hope this helps.

Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA

Using invalid email address

Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~
Please tell the newsgroup how any
suggested solution worked for you.



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