com port error?

[Terry]

Hi

My desktop is stable AFAIK, but checking my Device Manager it is showing
yellow exlclamation marks against com port 1 and 2.

I am using a BT Router for my internet connections.

According to devices I have no modem installed...internet OK tho'.

I am only concerned with reading newsgroups about clearing device manager
errors for "smoother running of PC".
When I click on properties for each of above ports, it states:
"Device not working because Windows cannot load the drivers req'd for this
device(code 31)"
tried to find better drivers, but it could not find any better than the ones
loaded!!!

Tried uninstalling these ports only for them to return with same as above.

TIA

Terry

 

[R. McCarty]

Check your BIOS setup for both the presence of a on-board modem
and whether the motherboard Serial ( COM Ports ) are enabled. How
does your BT Router interface to the PC ( USB or Ethernet ) ? Also
do you use any Bluetooth technology devices ?

On common issue is that a boot to Safe Mode with XP automatically
starts both Serial and Parallel Port drivers that may not start under a
normal XP boot sequence.

 

[Terry]

Check your BIOS setup for both the presence of a on-board modem
and whether the motherboard Serial ( COM Ports ) are enabled. ...checking

How does your BT Router interface to the PC ( USB or Ethernet ) ?
Ethernet..yes
Also do you use any Bluetooth technology devices ?...yes

 

[R. McCarty]

Thanks for follow-up info. The next thing I'd take a look at is the
Service, Serial in the Registry. Found at:
HKLM\System\CurrentControlSet\Services\Serial
Check the Key value for Start and make sure it's set = 1

Also did you install any 3rd-Party Bluetooth software to get your
devices running ? The driver load failure maybe due to an inability
to locate that 3rd-Party driver. Sometimes just uninstalling the
Bluetooth stack and re-installing will fix the issue.