Changing reply to address / name

[Kelly]

We receive support e-mails to a public folder, which
several employees have permission to work (read / reply
to). However, when an employee replies it displays their
name and e-mail address in the reply. I'd like for their
replys to display the generic support e-mail address and
support name (instead of my name and e-mail address I
want it to display the support name and e-mail address).

Is this possible to setup within outlook?

 

[Dab]

I'm also interested in this:

I've got around the problem by setting up a unique Exchange account to which
the responders have to login in order to answer the emails, which results in
all responses being issued from the same account. It's kind of a wonky
solution, but it does keep all of the mail in one place, and it's easy to
spot when emails have been responded too.

You'd think that there would be a more elegant solution built in, wouldn't
you???

 

[Dab]

Perhaps I spoke too soon!

I Just spent some more time playing with this.

It appears in OL 2003, you can open another users mail box (set up in the
email account setup -advanced settings). When I respond to messages in that
mailbox, they are sent via the other users account. This accomplishes what
I need to do (and is even elegant), although I've still got the mail going
to a dedicated Exchange account (which I think is better than directing to a
public folder).

 

[Guest]

Okay that may work for me too... But, does it reply
with "Kelly on behalf of Dab" for the from field or does
it actually reply as Dab Jones (if I was accessing your e-
mail account)?

 

[Dab]

Well I spoke to soon again!

It does not respond with "on behalf of" so I think you're ok there.

What's not working for me is that I want sent messages to be stored with the
original message to that I can see the message thread. Storing sent message
with the originals works for all of my own account folders, but for when I
open another user's mailbox, messages that I send from that mailbox are not
stored with the originals. I'm still looking for help with that.

 

[Guest]

So it actually replies with the name of the person (or
whatever) who's e-mail you're accessing?!?! That's great!
Can you also go in there e-mail and send a new message
from them?

Oh - Try going into e-mail options, advanced e-mail
options and selecting 'in folders other than the inbox,
save replies with the original message'.

So you could put them all into a folder and reply from
there (to get around that inbox function).

Let me know if that works for ya!

 

[Dab]

Looks like 'new' messages are still coming from me, not from the other users
account.

I have the 'store replies with originals' selected (both for my own
account - and for the other users account - set from within their account)
but it doesn't happen for others users account (although it does work if I
login to the other users account and send from there).

 

[Guest]

That is bizarre... Perhaps one of the guru's will jump in
and help us out?!

 

[Victor Ivanidze]

Hello,

I'm not a guru, but some time ago I wrote a couple of utilities that could
help: take a look at
UniSent and RightFrom add-ins at http://www.ivasoft.biz

--
Regards,

Victor Ivanidze,
software developer

 

[Guest]

I have a related but distinct problem. I have many e-mail addresses which I collect through a single POP3 account. When I respond to one of those messages I want the reply to come from the "to" name that the incoming message came to. eg "sales@" and "support@" come to the same POP3 Mailbox. However, I want replies to sales@ enquiries to come from "sales@" and replies to "support@" enquiries to come from "support@"

None of these solutions quite manage that. Any other ideas?

 

[Brian Tillman]

I have a related but distinct problem. I have many e-mail addresses
which I collect through a single POP3 account. When I respond to one
of those messages I want the reply to come from the "to" name that
the incoming message came to. eg "sales@" and "support@" come to the
same POP3 Mailbox. However, I want replies to sales@ enquiries to
come from "sales@" and replies to "support@" enquiries to come from
"support@".

None of these solutions quite manage that. Any other ideas?

Use the "Accounts" button on the Compose window button bar and select the
appropriate account prior to sending.