CD with photos won't open

[Guest]

I got a camera film developed from Drug Mart, and they provide a CD with the images scanned onto it. I have done this before so I know that the CD should open a picture reader from where I can copy the pictures to my computer.

But this time I got it done it doesn't work. I even took the CD back and they showed me that it was opening on their computer but when I brought it back it doesn't open in mine. My computer sees it as an empty disc. The only obvious difference between the two discs is that the old one was 48x and the new one that doesn't open is 52x, but I don't think that should matter. How can I get my notebook computer (Compaq Presario, Windows XP, Intel Centrino) to read the files?

Do I need to install a UDF reader? Or should I just give it up

Thanks

 

[John Inzer]

I got a camera film developed from Drug Mart, and they
provide a CD with the images scanned onto it. I have done
this before so I know that the CD should open a picture
reader from where I can copy the pictures to my computer.

But this time I got it done it doesn't work. I even took
the CD back and they showed me that it was opening on
their computer but when I brought it back it doesn't open
in mine. My computer sees it as an empty disc. The only
obvious difference between the two discs is that the old
one was 48x and the new one that doesn't open is 52x, but
I don't think that should matter. How can I get my
notebook computer (Compaq Presario, Windows XP, Intel
Centrino) to read the files?

Do I need to install a UDF reader? Or should I just give
it up?

Thanks.

=======================================
If you insert the disk and go to...My Computer
and select the icon for your CD Drive and choose
Explore...can you see the files?

I don't know if you need a UDF reader but maybe
the following links would be worth a look:

(321640) CD-ROM Drive May Not Be Able
to Read a UDF-Formatted Disc in Windows XP
http://support.microsoft.com/?kbid=321640

Free...Adaptec UDF Reader Driver 5.1.1.213
http://download.com.com/3000-2100-9497911.html

--

John Inzer
Picture It! MVP
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Picture It! Support Center
http://support.microsoft.com/?pr=pic