CD/DVD not recognizing media

[Fitz]

Trying to help my mom (from AK to FL) fix a problem with her CD/DVD RW. It
does not recognize any media she tries to play. Message: Please insert a
disk into D drive. Occasionally it will pop up an error message saying This
Program Is Not Responding. When it does that, it freezes and after a
restart, Windows XP runs Ckdisk.

In System Properties, the drive is recognized correctly (Samsung xxxxxxx)
and says "this device is working properly..."
Using Remote Assistance, I uninstalled the drive from Device Manager and
restarted- Windows installed new hardware, but did not correct the problem.
I then uninstalled the device from ATA/ATAPI Secondary Channel. Windows
rebooted and reinstalled, still the same problem.

Checking the DMA mode, it showed PIO only, and would not let me change it
(the default mode was "DMA if available"). I re-enabled DMA using regedit:
Delete MasterIDDataChecksum from the appropriate subkey in
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{xxxxxxxxxx...}
Restart, and DMA was enabled correctly.

Still, no media recognized.

Anyone have an idea what the problem may be and how to correct it?

Thanks,
Fitz

 

[Chas]

Trying to help my mom (from AK to FL) fix a problem with her CD/DVD RW. It
does not recognize any media she tries to play. Message: Please insert a
disk into D drive. Occasionally it will pop up an error message saying
This
Program Is Not Responding. When it does that, it freezes and after a
restart, Windows XP runs Ckdisk.

In System Properties, the drive is recognized correctly (Samsung xxxxxxx)
and says "this device is working properly..."
Using Remote Assistance, I uninstalled the drive from Device Manager and
restarted- Windows installed new hardware, but did not correct the
problem.
I then uninstalled the device from ATA/ATAPI Secondary Channel. Windows
rebooted and reinstalled, still the same problem.

Checking the DMA mode, it showed PIO only, and would not let me change it
(the default mode was "DMA if available"). I re-enabled DMA using regedit:
Delete MasterIDDataChecksum from the appropriate subkey in
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{xxxxxxxxxx...}
Restart, and DMA was enabled correctly.

Still, no media recognized.

Anyone have an idea what the problem may be and how to correct it?

Thanks,
Fitz

Hi
1.Reseat IDE Ribbon & Power socket on the motherboard and drive
2.Use a CD lens cleaner
If that fails to rectify the problem I would think the drive is U/S
Chas