Can't uninstall Norton Systemworks (2006)

[jayjay]

Hi,

I've looked at numerous posts about problems with uninstalling norton
products but none are quite what I'm looking for. I had norton
systemworks 2006 premier installed on my laptop but I found that it was
sucking up way too much system resources so tried to uninstall it. I
went into add/remove programs and tried to remove it from there and
everything was going well until it restarted.

Upon boot, Goback performed it's little uninstall but now I can't get
beyond the GoBack splash screen. It says to press the space bar to see
more options but when I do, the splash screen starts over. It's a
neverending cycle that I can't get out of so I can't even start windows
in start mode. The only thing I can do is boot from cd. Is there any
way I can remove the GoBack splash screen? I've read somewhere that I
can edit the MBR but no one really says how.

Any help would be greatly appreciated.

- Jay

 

[Will Denny]

Hi

Only sure way to 'uninstall' Norton products is to perform a 'Clean' install
of XP!!

--


Will Denny
MS-MVP Windows Shell/User
Please reply to the News Groups

 

[jayjay]

I was afraid of that. I usually wouldn't have a problem with reloading
windows but I have a whole semester's worth of work that I'd like to
try and save. My co-worker (member of the IT support at my university)
gave me a Bart PE disk with PC Inspector built into it but it's unable
to find anything but one huge .bmp file on my drive. I'm assuming
that's how GoBack locked my drive.

I've also tried pressing ctrl+alt+g on the GoBack splash screen but
that seems to do nothing either, even though it says that it's removed
GoBack from the MBR. I've started recovery through my Windows XP disk
but I'm not sure if I should use fixboot or fixmbr and if I try one of
them, how it will affect the recovery of my files.

 

[Guest]

Before you do some painstaking command like editing mbr or somethin' like
that. Try this one atleast once. Yesterday, I was installing Norton
Anti-Virus on my 4 Pcs. 2 of my systems got hang in between the installation.
When to try re-install it was saying some errors. I tried to remove them from
Add/Remove Programs. But as you said they were not properly removed.

Then I restart my PC and press F8 while booting windows to open the Start Up
menu. Here I choose Safe Mode. Then i went to add/remove and uninstall it.
Simply gone.

I use Safe Mode because these kind of application run on the background when
windows start so when you try to uninstall them they are not properly removed
from the system as they are being used by the system. Safe Mode is the best
method to do this.

Let us know, if this information is useful to you.

 

[Bert Kinney]

Take a look here Jay.

Symantec Removal
http://basconotw.mvps.org/SymRem.htm

 

[jayjay]

Thanks for the reply rajkohli and Bert.

Unfortunately, I can't use either solution because the GoBack bootup
screen precedes the option to go into safe mode. It goes into an
infinite loop right from the start where pressing space bar does
nothing, pressing ctrl+alt+g does nothing, and pressing f8 also does
nothing, it just continuously loops.

The only thing that precedes GoBack is choosing my boot option and
getting into BIOS configs. If I could only get into safe mode or any
windows configuration, I'd be able remove the rest of Systemworks with
the utility that Bert recommended or I can just recover my files and
then do a clean install of XP. That's why I've been contemplating
fiddling with the fixmbr and fixboot but I need guidance on the dangers
of doing something like that.

If this helps anyone, the splash screen that I can't get past has this
message on it:
Norton GoBack(155)
Norton GoBack has successfully restored the original MBR and BPB on
disk #1. Since Norton GoBack wasn't disabled or uinstalled in the
normal way, there is a possibility of some data loss. It is recommended
that you run ScanDisk on logical drives on this disk as soon as
possible.

Thanks in advance for any help!

- Jay

 

[Bert Kinney]

Hi,

I would suggest contacting support for Norton GoBack.

Personally, I would not allow anything from Norton on any of my systems!

 

[Dave]

Have you looked at the following page?

http://service1.symantec.com/SUPPOR...hot&prod=Norton+GoBack&ver=4.0&csm=no&seg=hho

 

[FeMaster]

Have you looked at the following page?

http://service1.symantec.com/SUPPOR...hot&prod=Norton+GoBack&ver=4.0&csm=no&seg=hho

Actually, this one fits his problem better, though it is found at the very
bottom of the page you list above...

http://service1.symantec.com/SUPPOR...d=Norton+GoBack&ver=4.0&osv=&osv_lvl=&seg=hho

Almost guaranteed it's going to not be clickable, based on the size... Copy
and paste to address bar if you must...