Can't set up an email account

[Trevor]

Then I thinlk you'll need to uninstall Office, clean out the Office
registry settings, and reinstall it.

I have uninstalled and reinstalled it twice, but how do I clear out the
registry settings?

 

[Brian Tillman [MVP - Outlook]]

I have uninstalled and reinstalled it twice, but how do I clear out the
registry settings?

regedit.

 

[Milly Staples [MVP - Outlook]]

I would use this tool:
http://support.microsoft.com/kb/290301

Heed the warnings about its misuse. Use it to only uninstall/clean-up the
Outlook registry files.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Trevor asked:

| message || ||
||| OK I created a New Profile called New Profile when I started
||| outlook I selected it.
|||
||| When I open Outlook I still get ' The operation failed because of a
||| registy or installation problem.
||
|| Then I thinlk you'll need to uninstall Office, clean out the Office
|| registry settings, and reinstall it.
|| --
|| Brian Tillman [MVP-Outlook]
|
| I have uninstalled and reinstalled it twice, but how do I clear out
| the registry settings?

 

[Brian Tillman [MVP - Outlook]]

I would use this tool:
http://support.microsoft.com/kb/290301

Heed the warnings about its misuse. Use it to only uninstall/clean-up the
Outlook registry files.

Since the OP is using Outlook 2007, that might not be a good idea. I
thought the WIndows Installer Cleanup Utility was for Office 2003 and
earlier. Perhaps this would be a better reference:
http://support.microsoft.com/kb/928218/

 

[Milly Staples [MVP - Outlook]]

I have used it successfully with Office 2007.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Brian Tillman [MVP - Outlook] asked:

| |
|| I would use this tool:
|| http://support.microsoft.com/kb/290301
||
|| Heed the warnings about its misuse. Use it to only
|| uninstall/clean-up the Outlook registry files.
|
| Since the OP is using Outlook 2007, that might not be a good idea. I
| thought the WIndows Installer Cleanup Utility was for Office 2003 and
| earlier. Perhaps this would be a better reference:
| http://support.microsoft.com/kb/928218/

 

[Brian Tillman [MVP - Outlook]]

I have used it successfully with Office 2007.

I wonder, then, why http://support.microsoft.com/kb/290301 says "We
recommend that you do not use this utility with 2007 Office system
products."

 

[Eurofeeds]

I wonder, then, why http://support.microsoft.com/kb/290301 says "We
recommend that you do not use this utility with 2007 Office system
products."

OK thanks, I'll give it a try when next at he computer in mid feb