Similar problem here w/Comcast. As of this AM (Friday) not able to send any
emails via Outlook Express or Windows mail. Three clean computers and none
will send. (Two are XP Pro svc pack 2 and the third is Vista Ultimate w/svc
pack 1, and is a brand new set up. All machines completely up-to-date.) Can
receive on all machines - no problem.
Error msg as follows (which is fairly common and usually an easy fix.):
The connection to the server has failed. Subject 'test', Account: 'freedom',
Server: 'smtp.comcast.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket
Error: 10060, Error Number: 0x800CCC0E
Comcast is at a loss and so far have no suggestions. (Tried several of their
"fixes" with techs to no avail.) It appears that port 25 is being blocked but
Comcast says that that's not happening on their end.
I tried changing Port to 587 per researched fixes and also at Comcast's
suggestion. No luck. Absolutely NO software or downloads or hardware changes
of any kind to any of my computers between late last night and this AM's
total failure.
Web mail fine, all broadband access fine, all signal strengths where they
should be. Have depowered modem, router, computers along with other attempts,
but no luck.
Does anyone know if a failed modem could possibly cause this? Based on all
the things I've tried, I am convinced that this is a Comcast or modem issue
and/or something has changed within Comcast's filtering system (they use
Cloudmark) that is causing problems with Microsoft's email apps. But if
that's the case, why are there not massive problems with the vast numbers of
Comcast customers using OE, Windows Mail, and (probably) Outlook? Apparently
this is isolated so it points back to something close to home.
Strange and unsolvable at this point. (Comcast suggested I contact
Microsoft...I guess they want off the hook as quickly and easily as possible.)
Graham said:
Wonder if anybody can help. Like a lot of people I cant send e-mails via
webmail. I can receive e-mails though. The error message I am getting is this
An unknown error has occurred. Subject 'Re: Quotes', Account:
'pop.ntlworld.com', Server: 'smtp.ntlworld.com', Protocol: SMTP, Server
Response: '421 aamtaout04-winn.ispmail.ntl.com connection refused from
[90.195.246.50]', Port: 25, Secure(SSL): Yes, Server Error: 421, Error
Number: 0x800CCC67
Please can anyone help