Can't save calendar items

[Amy]

I have Outlook 2003 installed on my computer and when I try to save a
calendar entry I get the message "Could not save item". Does anyone have any
suggestions as to how to unlock my calendar?

Thanks

 

[Nikki Peterson]

First thing I would try is to clean up the forms cache.

To do so, follow these steps:
1. On the Tools menu, click Options.
2. Click the Other tab, and then click Advanced Options.
3. Click Custom Forms.
4. Click Manage Forms.
5. Click Clear Cache.
6. Close all open windows, and then restart Outlook.

If the above does not work, try the following.

Deleting the Forms Cache File:
The Frmcache.dat file is the primary file to delete. The Frmcache.dat
file serves as an index of the individual forms that have been cached
on the computer. Use the following steps to manually delete the
Frmcache.dat file. In addition, these steps delete all of the cached
forms on your computer, which are stored in subfolders of the
Forms folder.

1.. Quit Outlook.
2.. Search the Hard drive (<F3>) to locate the Frmcache.dat file.
(Be sure to check in HIDDEN files on W2K or WXP.)
3.. Delete all that are found from the FIND window.
4.. Open Outlook.

When you restart Outlook, and use a form, the forms cache
is re-created.

Nikki Peterson

 

[B. Levien]

The second option (deleting Frmcache.dat file) worked for me!

Thank you!!!

 

[LO in Sweden]

The second option (deleting Frmcache.dat file) worked for me. But I needed to
restart the computer, not only Outlook.

LO in Sweden

 

[Garland Sharratt]

Nikki, I have the same problem but with Outlook 2007, used with Vista and
Exchange 2007 in Cached Mode. It started about a week ago and as far as I
know I didn't do anything to cause it.

If I try to create a Calendar item when Outlook is online, the new item
always disappears and I get this error message:

Could not save item. The connection to Microsoft Exchange is unavailable.
Outlook must be online or connected to complete this action.

The only way I can create a new Calendar item is to go Offline, create the
item, then go back online.

I also can't create a Task or Contact while online. Email works fine.

I tried the fix process you described here (clearing the forms cache and
deleting Frmcache.dat) then restarting my PC, but to no effect.

Do you have any suggestions? I'm surprised that I can't find any references
to this problem on the web for Outlook 2007.

Thanks,
Garland

 

[Diane Poremsky [MVP]]

Did you also reset the view?

--
Diane Poremsky [MVP - Outlook]





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[Garland Sharratt]

Thanks, Diane.

I just tried that now and it had no effect on the problem. (In Custom View
Organizer, I selectd Current View Settings and clicked on Reset.)

I also tried starting Outlook in safe mode, and this too had no effect.

Garland

 

[Garland Sharratt]

I found the solution:

Log into the email domain's Control Panel page on the Exchange 2007 server

Go to Configuration & Administration > Exchange > Mailboxes > your_mailbox

Click on Edit

Change "Show in address book" to Yes


Diane, thanks for your help.

Garland

 

[Diane Poremsky [MVP]]

are you using a hosted exchange acct?

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
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newsreader to msnews.microsoft.com.

 

[Garland Sharratt]

Yes, I am; please see my initial post.
---

are you using a hosted exchange acct?

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I found the solution:

Log into the email domain's Control Panel page on the Exchange 2007
server

Go to Configuration & Administration > Exchange > Mailboxes >
your_mailbox

Click on Edit

Change "Show in address book" to Yes


Diane, thanks for your help.

Garland

 

[Diane Poremsky [MVP]]

In the first post is see from you, you don't mention if it’s a hosted
exchange acct. But Exchange 2007 doesn't have a control panel and none of
the other steps are the same as in the ESM, so I needed to verify.

I can't repro the problem on standard corporate accounts so either there is
something different with the hosted accounts or something else effects it.

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Yes, I am; please see my initial post.
---

are you using a hosted exchange acct?

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

I found the solution:

Log into the email domain's Control Panel page on the Exchange 2007
server

Go to Configuration & Administration > Exchange > Mailboxes >
your_mailbox

Click on Edit

Change "Show in address book" to Yes


Diane, thanks for your help.

Garland

 

[Garland Sharratt]

Thanks again, but I found the solution (see earlier post): I had
misconfigured my account. Solution was to:

Log into the email domain's Control Panel page on the Exchange 2007 server

Go to Configuration & Administration > Exchange > Mailboxes > your_mailbox

Click on Edit

Change "Show in address book" to Yes

 

[Gideon Kay]

I am having the same problems except connected to Exchange 2003. When offline
the calendar entries just dissapear. I have tried all the above. Online works
fine as do windows mobile phones. I have also stopped the AV scanning the OST
file just to make sure. Any other ideas please?

 

[Brian Tillman [MVP - Outlook]]

I am having the same problems except connected to Exchange 2003. When offline
the calendar entries just dissapear. I have tried all the above. Online
works
fine as do windows mobile phones. I have also stopped the AV scanning the
OST
file just to make sure. Any other ideas please?

Sounds like a Cached Exchange mode issue. I'd disable Cached Exchange mode,
delete the OST, reenable Cached Exchnage mode, and let Outlook build a new
OST.