Can't receive large mail

[Lynne]

I am unable to receive any mail that contains more than one picture. I have
tried deleting all of my anti-virus and anti-spyware to rule that out. I
have heard that Vista and Windows Mail do not have email limits. I am using
the same incoming and outgoing mail servers that I was using with Outlook
without any problems. I would appreciate any help. I am not very computer
savvy.

 

[Gary VanderMolen]

So, what happens when someone sends you an email with more
than one picture? Does the sender get a non-delivery or bounce notice?
Do you receive the email but without the pictures? Do you get an
error message?

 

[Bob F.]

Also, what happens when you send, say two picture attachments to yourself?

 

[Lynne]

The sender gets a non-delivery message and I receive nothing. I have no way
of knowing that I am not receiving the email except for the sender telling me
so. A friend sent me 4 emails with varying size attachements (files, not
pictures). I received 3 of the 4 and I did receive the largest, so it
appears totally random as to what I get and don't get. I receive a lot of
business emails from people that I don't really have other contact with, so I
really have no way of knowing what, if anything else, I may be missing.

 

[Lynne]

I sent myself some picture attachments from my desktop to my laptop (the one
with the problem) and received them no problem. I sent myself some file
attachments from my hotmail account to my Windows Mail account all within my
laptop and also received them no problem.

This may be totally unrelated, but when my friend sent me the 4 emails
mentioned in my last post, it took a while for them to come through. I kept
getting a message that my POP3 was not responding and did I want to wait. In
addition, they came through at a totally random order and some didn't come
through for a couple of hours.

 

[Gary VanderMolen]

If the sender gets a non-delivery notice, then your email program
is not to blame. I would have to see the exact text of the non-delivery
notice in order to determine which mail server is doing the bouncing
and why.

 

[Lynne]

This is one of the messages my sister forwarded to me:
message size 15495547 exceeds size limit 10485760
of server fwd.nsm.ctmail.com[64.74.223.16]

This is another one:
host fwd.nsm.ctmail.com[216.52.184.242] said: 552

5.3.4 Message size exceeds fixed maximum message size (in reply to MAIL

FROM command)
The messages that I know are didn't get were from my dad and sister. My dad
sent us both an email with pictures. My sister got them and I didn't. My
sister then tried to forward them to me, still without luck. Then today she
tried sending a few more attachments without luck. She did send me an email
with one picture that I got no problem, so I know I can get email for her.

Thank you for helping me with this.

 

[Gary VanderMolen]

The first non-delivery notice is quite explicit.
The message size of 15MB exceeds the 10MB limit that server has.
Does your mail provider have that limit? Who is your mail provider?

Incidentally, Windows Live Mail has a feature called Photo Mail that
is able to work-around the mail server limit by uploading the photos
to a Microsoft server.

--
Gary VanderMolen, MS-MVP (WLMail)

This is one of the messages my sister forwarded to me:
message size 15495547 exceeds size limit 10485760
of server fwd.nsm.ctmail.com[64.74.223.16]

This is another one:
host fwd.nsm.ctmail.com[216.52.184.242] said: 552

5.3.4 Message size exceeds fixed maximum message size (in reply to MAIL

FROM command)
The messages that I know are didn't get were from my dad and sister. My dad
sent us both an email with pictures. My sister got them and I didn't. My
sister then tried to forward them to me, still without luck. Then today she
tried sending a few more attachments without luck. She did send me an email
with one picture that I got no problem, so I know I can get email for her.

Thank you for helping me with this.

If the sender gets a non-delivery notice, then your email program
is not to blame. I would have to see the exact text of the non-delivery
notice in order to determine which mail server is doing the bouncing
and why.

 

[paulhayward81]

If the sender gets a non-delivery notice, then your email program
is not to blame. I would have to see the exact text of the non-delivery
notice in order to determine which mail server is doing the bouncing
and why.
--
Gary VanderMolen, MS-MVP (WLMail)






- Show quoted text -

My uncle had me over to look at his Windows Vista Mail recently. He
has a lot of important mail that bounces back to the sender, usually
when they contain pictures and file attachments. He regularly cleans
out his inbox and archive folders, so I'm curious wherein the issue
lies. He claims she should be able to receive these emails, as
everyone else on the dist. lists seems to without any issue. Is it a
setting or problem with the mail program itself? Or an ISP/bandwidth
sort of thing? What do you suggest I do?

Thanks in advance,
Paul

 

[Gary VanderMolen]

If the sender receives some sort of non-delivery notice, it is
almost never due to some setting in the recipient's email program.
The message may have been 'bounced' by the recipient's mail server,
but there is no way to tell the exact reason without seeing the full
text of the bounce notice.

--
Gary VanderMolen, MS-MVP (WLMail)

If the sender gets a non-delivery notice, then your email program
is not to blame. I would have to see the exact text of the non-delivery
notice in order to determine which mail server is doing the bouncing
and why.
--
Gary VanderMolen, MS-MVP (WLMail)






- Show quoted text -

My uncle had me over to look at his Windows Vista Mail recently. He
has a lot of important mail that bounces back to the sender, usually
when they contain pictures and file attachments. He regularly cleans
out his inbox and archive folders, so I'm curious wherein the issue
lies. He claims she should be able to receive these emails, as
everyone else on the dist. lists seems to without any issue. Is it a
setting or problem with the mail program itself? Or an ISP/bandwidth
sort of thing? What do you suggest I do?

Thanks in advance,
Paul

 

[Frank Saunders MS-MVP IE,OE/WM]

My uncle had me over to look at his Windows Vista Mail recently. He
has a lot of important mail that bounces back to the sender, usually
when they contain pictures and file attachments. He regularly cleans
out his inbox and archive folders, so I'm curious wherein the issue
lies. He claims she should be able to receive these emails, as
everyone else on the dist. lists seems to without any issue. Is it a
setting or problem with the mail program itself? Or an ISP/bandwidth
sort of thing? What do you suggest I do?

Thanks in advance,
Paul

-----separator needed because of sender's use of Quoted Printable-----

It could be that the attachment is larger than allowed by the receiver's
Mail server allows.

The receiver may not be emptying messages from their mailbox on the server
and may have exceeded their storage allotment.