Can't receive e-mail

[Graham]

Hi there
We are using Windows Mail to read e-mail, but have now got a problem. When
we attempt to read e-mail we get the following error message: -

An unknown error has occurred. Account: 'pop3.blueyonder.co.uk', Server:
'pop3.blueyonder.co.uk', Protocol: POP3, Port: 110, Secure(SSL): No, Error
Number: 0x80004005

We've re-set the Windows Mail settings, but still get this message.

Can anyone help?

Graham

PS - We can send e-mail!!!!!

 

[Gary VanderMolen \(MVP\)]

The 0x80004005 error often indicates corruption of the mailbox
on the server.
In your browser go to https://webmail.blueyonder.co.uk and log in.
Then clean out all the folders in your webmail. If you want to save
any messages, create a new folder and move those messages to the
new folder. Empty the spam and thrash folders also. Close webmail,
then try Windows Mail again.

If no improvement, which antivirus are you running? Some of them
cause problems with Windows Mail over time.