can't print

[fkosmakos]

I cannot get my printer to work from Word or notepad. The printer can: scan
a document from the computer to the printer; 2) print a test page from the
printer’s menu. However, if I go to Word, select print, then select printer
services, it will not print a test page.

I have downloaded a driver; no avail. I have used HP trouble shooter, no
positive results.

Also, if I go to word, select print and then select printer, I get the
error message: "the directory services is currently unavailable" AND, when I
open Word, I get an error message to the effect that the printer cannot be
found, do I want to wait or procede.

 

[fkosmakos]

would it be reasonable to remove the hp software and reload?

 

[Cari \(MS-MVP\)]

That would be my first suggestion.... a complete uninstall and reinstall of
the printer...

http://www.coribright.com/windows/Article_One.htm

 

[fkosmakos]

the uninstall and reinstall worked perfectly. thanks