SP3 - Cannot print to shared network printer

[JB]

YASP3?

I have a $20,000 Ricoh large format plotter that can only be printed to via
a windows shared network printer shared from the computer it is connected to.
Don't ask me, this is how Ricoh does it, and the plotter is one of the best.
I have 20 workstations that plot constantly to this plotter. One new
computer appears to have come installed with SP3, because I cannot uninstall
it or roll back using system restore. That computer can add the printer, but
then trying to even print a test page from the printer properties gives the
error, Test page failed to print, open print troubleshooter, etc. The only
difference between this computer and the others is SP3. Also, I have removed
and re-added the printer several times on the SP3 printer to no avail. I
also tried adding and sharing a new printer on the printer server computer
and then mapping to that printer on the SP3 computer--I still receive the
same error.

Any help is greatly appreciated.

 

[Lem]

YASP3?

I have a $20,000 Ricoh large format plotter that can only be printed to via
a windows shared network printer shared from the computer it is connected to.
Don't ask me, this is how Ricoh does it, and the plotter is one of the best.
I have 20 workstations that plot constantly to this plotter. One new
computer appears to have come installed with SP3, because I cannot uninstall
it or roll back using system restore. That computer can add the printer, but
then trying to even print a test page from the printer properties gives the
error, Test page failed to print, open print troubleshooter, etc. The only
difference between this computer and the others is SP3. Also, I have removed
and re-added the printer several times on the SP3 printer to no avail. I
also tried adding and sharing a new printer on the printer server computer
and then mapping to that printer on the SP3 computer--I still receive the
same error.

Any help is greatly appreciated.

I'd think that Ricoh would provide some support for a $20,000 piece of
equipment, even if the product isn't a current model (and providing the
model number might help).

What did you install as the driver and where did you get it?

--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm

 

[JB]

Unfortunately, I cannot talk to Ricoh support, just the local guys who sold
it to us, and they are clueless, saying talk to Microsoft. The model is a
Ricoh Aficio 240W. The driver is RW-240 WINPRINT. Certainly, I have
isolated the issue to service pack 3, and have found numerous boards with
advice to completely uninstall, reinstall, re-share the printer, and re-map
the printer following an install of SP3 to resolve the issue. In our case, I
would like to find any other solution so that I don't disrupt the current
users being able to print and also because the initial install of all the
Ricoh software and setup of the printer on the computer took our local Ricoh
guys 3 hours.

Thanks,

 

[Lem]

I'm sorry, but I only have some general thoughts, which probably won't
add to things you've already tried.

There doesn't appear to be a driver specific to the Aficio 240W included
in those included with WinXP. I also couldn't find a driver on the Ricoh
driver download page. However, there is a link on the main Avicio 240W
page (http://tinyurl.com/65n3br) to something that Ricoh calls a
"Universal Print Driver" --
http://www.ricoh-usa.com/solutions/common/universalprintdriver/default.asp
Interestingly, even though this driver is linked from the 240W page, the
240W is not listed in the driver release notes. Still, you might
consider trying this. The release date of the current version is only a
couple of weeks ago.

When uninstalling and reinstalling printer drivers, you should follow
the following directions to make sure that you've really cleaned out all
of the old drivers: http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

I assume that the computer that's giving you trouble is one to which the
printer is *not* connected directly. That is, you're attempting to
install the driver so that you can then access the printer as a shared
device over the network. Because you're printing (or trying to) over the
network, there may be a network issue behind this. Can you print to any
other shared printers? Try turning off all firewalls and antivirus apps.
I found this on the Ricoh site, which may or may not be relevant to you:

Which TCP/UDP ports must be open in my firewall for the Wide Format
Plotbase Server to work correctly?
The ports below must be opened for the Wide Format Plotbase Server to
work correctly.

PORTS:

FTP: 21
SNMP: 161
LPR: 515
HTTP: 80

Sorry I couldn't be of more help. Good luck.

Unfortunately, I cannot talk to Ricoh support, just the local guys who sold
it to us, and they are clueless, saying talk to Microsoft. The model is a
Ricoh Aficio 240W. The driver is RW-240 WINPRINT. Certainly, I have
isolated the issue to service pack 3, and have found numerous boards with
advice to completely uninstall, reinstall, re-share the printer, and re-map
the printer following an install of SP3 to resolve the issue. In our case, I
would like to find any other solution so that I don't disrupt the current
users being able to print and also because the initial install of all the
Ricoh software and setup of the printer on the computer took our local Ricoh
guys 3 hours.

Thanks,

--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm

 

[Alan Morris [MSFT]]

Delete the printer connection off the XP SP3 client.

Delete all the print drivers installed. If you have MS Office installed and
the printer that is installed with Office, delete it if you do not use it.


If you cannot delete all the printers verify the file versions of unidrv.dll
and unidrvui.dll and pscript5.dll and ps5ui.dll under
\windows\system32\spool\drivers\w32x86\3


If you can delete all the printer and driver verify there are no files in
\windows\system32\spool\drivers\w32x86\3

now make the connection to the shared printer
verify the file versions under
\windows\system32\spool\drivers\w32x86\3


The core driver files in XP SP3 are the Vista core files but I've seen a
hotfix installed for EURO symbol that causes a mismatch in these binaries.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.