can't open windows mail

[rog]

Trying to access windows mail (like many others it seems). Getting an error
message ox800CCCOE. earlier was getting 0800CCC092.Tried removing account
reinstalling...get same response. Am able to access emails only through
explorer and sympatico.msn
Using the dreaded Vista basic

 

[Peter Foldes]

Can you post the exact error messages in WHOLE and per verbatim. Then maybe someone
will be able to tell you what the problem might be

 

[rog]

--
See below
The connection to the server has failed. Account: 'pop1.sympatico.ca',
Server: 'pophm.sympatico.ca', Protocol: POP3, Port: 110, Secure(SSL): Yes,
Socket Error: 10060, Error Number: 0x800CCC0E

 

[mac]

--
See below
The connection to the server has failed. Account: 'pop1.sympatico.ca',
Server: 'pophm.sympatico.ca', Protocol: POP3, Port: 110, Secure(SSL): Yes,
Socket Error: 10060, Error Number: 0x800CCC0E

Try going to tools>accounts>your account>properties>advanced tab and remove
the check marks from SSL>Apply>OK

Now try it?

Post any new error message.

 

[rog]

--
rog


The connection to the server has failed. Account: 'pop1.sympatico.ca',
Server: 'pophm.sympatico.ca', Protocol: POP3, Port: 110, Secure(SSL): No,
Socket Error: 10060, Error Number: 0x800CCC0E

 

[rog]

--
rog


:
Still no luck with this.... anyone got any ideas?

 

[Peter Foldes]

rog

I had Sympatico a while back and I do not recognize **pophm.sympatico.ca** Maybe you
should call Ma Bell and ask them for the correct pop and smtp server names for your
location. I cannot give you the ones that I had since all are different and depends
which province in Canada you reside in. 12 Provinces and 12 Capitals and 24
different pop and smtp server names

 

[mac]

--
rog


The connection to the server has failed. Account: 'pop1.sympatico.ca',
Server: 'pophm.sympatico.ca', Protocol: POP3, Port: 110, Secure(SSL): No,
Socket Error: 10060, Error Number: 0x800CCC0E

Rog, go back to the advanced tab of your account, change port 110 to 995,
select the SSL Option for both the POP 995 & SMTP port 25 servers
again>apply

 

[rog]

--
rog
I have already done that.....spent an excruciating amount of time online
with a Bell person (India?) just went around in circles...now I feel I have
more problems.
See new message I now receive......
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'test',
Account: 'pophm.sympatico.ca', Server: 'smtphm.sympatico.ca', Protocol: SMTP,
Server Response: '530 5.7.0 Must issue a STARTTLS command first', Port: 25,
Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78

 

[mac]

--
rog
I have already done that.....spent an excruciating amount of time online
with a Bell person (India?) just went around in circles...now I feel I
have
more problems.
See new message I now receive......
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'test',
Account: 'pophm.sympatico.ca', Server: 'smtphm.sympatico.ca', Protocol:
SMTP,
Server Response: '530 5.7.0 Must issue a STARTTLS command first', Port:
25,
Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78

OK, this time go to the server tab and select outgoing server needs
authentication>apply>ok

You did select SSL for both servers on the Advanced tab I hope?

 

[rog]

--
rog
The items you mention are checked off already....I notice that the option to
apply is greyed out..

--
rog
I have already done that.....spent an excruciating amount of time online
with a Bell person (India?) just went around in circles...now I feel I
have
more problems.
See new message I now receive......
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'test',
Account: 'pophm.sympatico.ca', Server: 'smtphm.sympatico.ca', Protocol:
SMTP,
Server Response: '530 5.7.0 Must issue a STARTTLS command first', Port:
25,
Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78

OK, this time go to the server tab and select outgoing server needs
authentication>apply>ok

You did select SSL for both servers on the Advanced tab I hope?

 

[mac]

--
rog
The items you mention are checked off already....I notice that the option
to
apply is greyed out..

OK I had a look around and found this
http://service.sympatico.ca/index.cfm?method=content.view&content_id=9287

First off check all your settings against those described at the site.

If you then can't use the account remove it again, close WM re-boot even!!

Now rebuild the account from scratch.

If that fails then you have a problem, that is most likely caused by your
anti virus application, what do you use?

Best of luck.

 

[mac]

--
rog
The items you mention are checked off already....I notice that the option
to
apply is greyed out..

You can try different outgoing ports, on the advanced tab outgoing server
try 465 and then try 587, test each one, if they both fail do what I said a
few minutes ago.

 

[rog]

--
rog

Thanks ...I've been to that site ad nauseum....just a cycle of pain! like
most help sites it is limited to advising me that all is now fixed ......but
it lies!
I currently have antivirus s/w turned off.The provider has recommended port
995
Thanks for the advice anyway...I will attempt to call for help and pray for
someone who speaks English.
I will once again remove account and reinstall...reboot....
For now I will go back to real life and try to resolve this later.
You may hear from me again
thanks
rog

 

[Gary VanderMolen]

Port 25 is correct, but the SSL option must be enabled.

--
Gary VanderMolen, MS-MVP (Mail)

--
rog
The items you mention are checked off already....I notice that the option to
apply is greyed out..

--
rog
I have already done that.....spent an excruciating amount of time online
with a Bell person (India?) just went around in circles...now I feel I
have
more problems.
See new message I now receive......
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'test',
Account: 'pophm.sympatico.ca', Server: 'smtphm.sympatico.ca', Protocol:
SMTP,
Server Response: '530 5.7.0 Must issue a STARTTLS command first', Port:
25,
Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78

OK, this time go to the server tab and select outgoing server needs
authentication>apply>ok

You did select SSL for both servers on the Advanced tab I hope?