Can't Complete System Recovery! Please Help!

[frustrated]

I am simply trying to run a System Recovery (NOT Restore) on my HP
Pavilion 563w desktop. An error message comes up as soon as this
process begins: "The file minute\system32\biosinfo.inf could not be
loaded. The error code is 14."

I do NOT have any Recovery CDs (they didn't come with the computer)
and I can't seem to be able to make any (there are no programs that I
can find to do this.)

I am running WINDOWS XP Home Edition with SP2.

Just want my computer back in original condition!

Thanks for any help provided!

 

[Malke]

I am simply trying to run a System Recovery (NOT Restore) on my HP
Pavilion 563w desktop. An error message comes up as soon as this
process begins: "The file minute\system32\biosinfo.inf could not be
loaded. The error code is 14."

I do NOT have any Recovery CDs (they didn't come with the computer)
and I can't seem to be able to make any (there are no programs that I
can find to do this.)

I am running WINDOWS XP Home Edition with SP2.

I'm sorry but you need to call HP tech support. This is an issue with
their recovery program and has nothing to do with Microsoft or Windows.


Malke

 

[cave boy]

Thanks for your prompt reply!

I *did* call HP Support... and they were NO help! (surprise surprise!)
Just thought I'd try my luck here seeing that it *may* be a WINDOWS
problem with drivers, etc.

Thanks again!

 

[Daave]

I am simply trying to run a System Recovery (NOT Restore) on my HP
Pavilion 563w desktop. An error message comes up as soon as this
process begins: "The file minute\system32\biosinfo.inf could not be
loaded. The error code is 14."

I do NOT have any Recovery CDs (they didn't come with the computer)
and I can't seem to be able to make any (there are no programs that I
can find to do this.)

I am running WINDOWS XP Home Edition with SP2.

Just want my computer back in original condition!

Thanks for any help provided!

"Consumers who wish to have recovery CDs may purchase those CDs for a
minimal shipping and handling charge."

"To order recovery CDs, contact the HP Customer Care Center at
208-323-2551."

From http://h10032.www1.hp.com/ctg/Manual/bph07922.pdf

 

[frustrated]

Thanks for the information!

"Consumers who wish to have recovery CDs may purchase those CDs for a
minimal shipping and handling charge."

"To order recovery CDs, contact the HP Customer Care Center at
208-323-2551."

From http://h10032.www1.hp.com/ctg/Manual/bph07922.pdf

 

[Daave]

YW.

Thanks for the information!

 

[frustrated]

Thanks again for your help! Just for future reference, the HP Customer
Care Center Number you gave me is no longer in service! The *new*
number is: 800-474-6836. Not that it matters anyway! HP was
absolutely NO help at all! (They don't carry the disks any longer
because it is an "old" machine!) In other words, what they are saying
is "RUN OUT FOOLISH MAN AND BUY ANOTHER HP COMPUTER
FOR $800-$2000 TO KEEP US H.P. PEOPLES EMPLOYED!)

I went to www.restoredisks.com and ordered an 8 CD Recovery Set for
only $34.99 (including S/H.) It looks like they have over 100
different CD Sets available. When I called them to make sure it was
what I wanted, they were polite, friendly, and very *very* helpful! So
I'll wait and see what happens! Thanks again for your help!

 

[frustrated@frustrated]

The disks came in and *WORKED LIKE A CHARM!* Got a "brand new
computer" in less than an hour... for only $34.99... much better than
$800 or $2000... I highly recommend www.restoredisks.com for ANY
recovery issues anyone has with their computer!