Can't close PST files

[Bob Provencher]

Recently an error occurred where I was unable to close a PST file... when I
tried it I receive "the operation failed. an object could not be found." I
can't expand the folder either. Now I am receiving this on another folder
that I can expand. I am afraid that once I open a PST I will no longer be
able to close them... does anyone know how to solve this?

 

[Russ Valentine [MVP-Outlook]]

Not without knowing how you managed to do this. "Recently an error occurred"
is completely opaque and tells us nothing. Feel free to provide some actual
information.

 

[Cary Liu]

Try this:

1. Quit Outlook
2. Start Registry Editor (Regedt32.exe).
3. Locate the following registry key:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows Messaging
Subsystem\Profiles\Microsoft Outlook Internet Settings\
4. Locate the registry key that contains the old personal folders entry,
right-click the key in the right pane, and then click Delete.
5. Quit Registry Editor, and then restart Outlook.

Not without knowing how you managed to do this. "Recently an error
occurred" is completely opaque and tells us nothing. Feel free to provide
some actual information.
--
Russ Valentine
[MVP-Outlook]

Recently an error occurred where I was unable to close a PST file... when
I tried it I receive "the operation failed. an object could not be
found." I can't expand the folder either. Now I am receiving this on
another folder that I can expand. I am afraid that once I open a PST I
will no longer be able to close them... does anyone know how to solve
this?

 

[Russ Valentine [MVP-Outlook]]

Except that in Outlook 2003 and higher, it is no longer possible to identify
which key is the duplicate's.

--
Russ Valentine
[MVP-Outlook]

Try this:

1. Quit Outlook
2. Start Registry Editor (Regedt32.exe).
3. Locate the following registry key:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows Messaging
Subsystem\Profiles\Microsoft Outlook Internet Settings\
4. Locate the registry key that contains the old personal folders entry,
right-click the key in the right pane, and then click Delete.
5. Quit Registry Editor, and then restart Outlook.

Not without knowing how you managed to do this. "Recently an error
occurred" is completely opaque and tells us nothing. Feel free to provide
some actual information.
--
Russ Valentine
[MVP-Outlook]

Recently an error occurred where I was unable to close a PST file...
when I tried it I receive "the operation failed. an object could not be
found." I can't expand the folder either. Now I am receiving this on
another folder that I can expand. I am afraid that once I open a PST I
will no longer be able to close them... does anyone know how to solve
this?

 

[Christian Goeller]

Bob Provencher, you wrote on Mon, 2 Jul 2007 22:15:11 -0400:

Recently an error occurred where I was unable to close a PST file... when I
tried it I receive "the operation failed. an object could not be found." I
can't expand the folder either. Now I am receiving this on another folder
that I can expand. I am afraid that once I open a PST I will no longer be
able to close them... does anyone know how to solve this?

Your profile seems to be damaged. Try to repair it with [1]. If this
does not help create a new one.

[1] http://www.olfolders.de/Lang/English/OLfix/index.htm

 

[Oliver Vukovics]

Hi Bob,

please create a new Outlook profile.

"You receive the "The operation failed. An object could not be found"
http://support.microsoft.com/kb/312354/en-us

How to create a new Outlook profile:

How to create a new e-mail profile in Outlook 2000?
http://support.microsoft.com/?kbid=195718

How to create a new e-mail profile in Outlook 2002?:
http://support.microsoft.com/?kbid=287072

How to create a new e-mail profile in Outlook 2003?:
http://support.microsoft.com/?kbid=829918

You could also try our freeware tool "Public Fix profile":
http://www.publicshareware.com/outlook-public-fix-profile.html

Maybe it helps.

 

[Bob Provencher]

Hi. I'm not sure what you mean. As far as I know I didn't do anything to
cause it. When I said an error occurred the first indication was the
message I got. As an MVP, feel free to provide some actual help.

Not without knowing how you managed to do this. "Recently an error
occurred" is completely opaque and tells us nothing. Feel free to provide
some actual information.
--
Russ Valentine
[MVP-Outlook]

Recently an error occurred where I was unable to close a PST file... when
I tried it I receive "the operation failed. an object could not be
found." I can't expand the folder either. Now I am receiving this on
another folder that I can expand. I am afraid that once I open a PST I
will no longer be able to close them... does anyone know how to solve
this?

 

[Bob Provencher]

I saw that article... but the keys seem to be different in 2003.

 

[Bob Provencher]

Thanks, that's the sort of help I am looking for... no thanks to the
so-called MVP's. I'll take a look at your tool. If not, I'll create a new
profile and migrate my settings over.

Bob Provencher, you wrote on Mon, 2 Jul 2007 22:15:11 -0400:

Recently an error occurred where I was unable to close a PST file... when
I
tried it I receive "the operation failed. an object could not be found."
I
can't expand the folder either. Now I am receiving this on another
folder
that I can expand. I am afraid that once I open a PST I will no longer
be
able to close them... does anyone know how to solve this?

Your profile seems to be damaged. Try to repair it with [1]. If this
does not help create a new one.

[1] http://www.olfolders.de/Lang/English/OLfix/index.htm

 

[Bob Provencher]

Thanks! Creating a new profile was something I considered, but was hoping
to avoid. I'm looking for a tool that can make repairs to profiles so that
may be the ticket.

 

[Christian Goeller]

Bob Provencher, you wrote on Tue, 3 Jul 2007 08:10:31 -0400:

Thanks, that's the sort of help I am looking for... no thanks to the
so-called MVP's. I'll take a look at your tool. If not, I'll create a new
profile and migrate my settings over.

I am quite sure the tool will repair the profile and solves the issue

 

[Oliver Vukovics]

Hi Bob,

this is what I ment with:

You could also try our freeware tool "Public Fix profile":
http://www.publicshareware.com/outlook-public-fix-profile.html

This tool has a backup function for the registry, so if you "delete" the
wrong entries with the tool, you can "import the old backup registry keys.

Maybe it helps.

 

[Diane Poremsky]

Editing the registry should only be a last resort. A new profile is better
because problems like this often indicate other problems with the old
profile.

Try this:

1. Quit Outlook
2. Start Registry Editor (Regedt32.exe).
3. Locate the following registry key:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows Messaging
Subsystem\Profiles\Microsoft Outlook Internet Settings\
4. Locate the registry key that contains the old personal folders entry,
right-click the key in the right pane, and then click Delete.
5. Quit Registry Editor, and then restart Outlook.

Not without knowing how you managed to do this. "Recently an error
occurred" is completely opaque and tells us nothing. Feel free to provide
some actual information.
--
Russ Valentine
[MVP-Outlook]

Recently an error occurred where I was unable to close a PST file...
when I tried it I receive "the operation failed. an object could not be
found." I can't expand the folder either. Now I am receiving this on
another folder that I can expand. I am afraid that once I open a PST I
will no longer be able to close them... does anyone know how to solve
this?

 

[Russ Valentine [MVP-Outlook]]

The more information we have, the more accurate we can be in trying to solve
the problem. Since we have no information, just create a new profile from
scratch. Make sure you keep track of the name and location of the PST
file(s) you need to use.
--
Russ Valentine
[MVP-Outlook]

Hi. I'm not sure what you mean. As far as I know I didn't do anything to
cause it. When I said an error occurred the first indication was the
message I got. As an MVP, feel free to provide some actual help.

Not without knowing how you managed to do this. "Recently an error
occurred" is completely opaque and tells us nothing. Feel free to provide
some actual information.
--
Russ Valentine
[MVP-Outlook]

Recently an error occurred where I was unable to close a PST file...
when I tried it I receive "the operation failed. an object could not be
found." I can't expand the folder either. Now I am receiving this on
another folder that I can expand. I am afraid that once I open a PST I
will no longer be able to close them... does anyone know how to solve
this?

 

[Bob Provencher]

You had all the information I had. Sometimes you have to deduce a problem
from forensic evidence. In this case since I see that these types of
profile issues are pretty common, I'm not really sure how what led to it is
relevant, as the solutions never mention it.

Fortunately the other user's suggestions cleaned up the problem.

 

[Bob Provencher]

I did try it but had a backup... I was not successful.

 

[Russ Valentine [MVP-Outlook]]

Since Outlook does not do this all by itself for no reason, the steps that
lead up to the problem would have been helpful to provide a more specific
solution for you and to help you avoid the problem again.
Creating a new profile is a sledgehammer approach that fixes a whole host of
problems but leaves you having to recreate a lot of settings. It's nice not
to have to do it if you don't have to.
--
Russ Valentine
[MVP-Outlook]

You had all the information I had. Sometimes you have to deduce a problem
from forensic evidence. In this case since I see that these types of
profile issues are pretty common, I'm not really sure how what led to it
is relevant, as the solutions never mention it.

Fortunately the other user's suggestions cleaned up the problem.

 

[Bob Provencher]

Actually, while checking through the kb, msdn and this newsgroup it appears
that Outlook does indeed get into an inconstent state by itself for no
apparent reason quite frequently. It stores a lot of state in the registry,
since that is not transacted I can see why it get's itself into out of sync
quite frequently. If it didn't there wouldn't be much use for all of the
profile and registry fixer upper tools that people come up with to solve
it's problems. They don't seem to need to know how it happened.

Since Outlook does not do this all by itself for no reason, the steps that
lead up to the problem would have been helpful to provide a more specific
solution for you and to help you avoid the problem again.
Creating a new profile is a sledgehammer approach that fixes a whole host
of problems but leaves you having to recreate a lot of settings. It's nice
not to have to do it if you don't have to.
--
Russ Valentine
[MVP-Outlook]

You had all the information I had. Sometimes you have to deduce a
problem from forensic evidence. In this case since I see that these
types of profile issues are pretty common, I'm not really sure how what
led to it is relevant, as the solutions never mention it.

Fortunately the other user's suggestions cleaned up the problem.

 

[Bob Provencher]

WOW! There were a ton of unused entries in there, after using it, it not
only fixed my issues but start up is in less than a second now which used to
take 30 seconds... very cool.

 

[Bob Provencher]

Between yours and Christian's tools my profiles are all straightened out,
thanks.