Can't change Outlook font color

[David B.]

I have a customer using Outlook (2000 I believe) using Word as the editor in
HTML format, he can't change the font color, you highlight text and select a
new color and nothing happens, same thing when replying to an email, same
thing when using Outlook as the mail editor, same thing when starting
Outlook in safe mode, did some Googling but didn't find anything useful. TIA

 

[alihinai]

Go tools, options, Mail format, then format fonts.
hope this is useful

 

[David B.]

I did look there, seems to be a way to set up the default font, saw noting
that would allow the highlight of some text in the message and change the
color using the toolbar.

 

[Diane Poremsky]

are you sure they are using html format? can you bold words?

 

[David B.]

Positive, I can't get it to make any modifications to the text.

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are you sure they are using html format? can you bold words?

 

[colorblind]

Hi, I have the same/similar problem w/ font colors in Outlook 2007 I can
highlight and bold, yes, and yes, it's in HTML. I cannot select words and
change color onscreen as i write an email, nor in the Sent mail. The keyword
here is "onscreen." Interestingly, if i read the same email on another
computer, all the colors show up correctly.