Canon Users - Do You Believe????

[John A. Hanson]

(e-mail address removed) (digisol) wrote in @fe06.news.easynews.com:

Read it and weep, In plain English.

http://www.epson.com.au/warranty/backtobase.asp?fromnav=3

I know from personal experience that if you take your printer to a
service centre for repair "usually a blocked print head" once they
test the ink and find it is non genuine ink "your stuffed sunshine"

Warranties for other brands are worded the same or very similar, and
like I said some will accept the cheap ink and work fine, others will
not take it and will die very quickly.

You will notice the sections Warranty Exclusions "d" modifications,
where the use of a non genuine ink voids the warranty.

In particular to Epson, the use of a non genuine ink is classed as a
modification of the printer and voids the warranty instantly.

And the last section of -non genuine items- contains "non genuine ink"
as something that voids your warranty.

Sure the cheap stuff may work, but don't expect the company to fix it
because you used cheap ink and blocked the print head, I know from
personal experience with Epson, as I have done it.

BTW the canon Extended warranty is the same thing, do you think they
will put a $200 print head in your broken printer because you are as
tight as a nun's #### ? NO they won't.

My apologies to the management, the warranty is there to be read for
all.

READ IT if ya can ! Derrr

I'm getting more than a little tired of killfiling the same person,
posting under various names, with the same message.

 

[zakezuke]

they say that if damage to the printer is caused by not using genuine ink they do not

have to repair it under the warranty
not exactly true. they say that if damage to the printer is caused by not using
genuine ink they do not have to repair it under the warranty

Exactly... when measekite and I can agree on something it simply must
be true. digisol was trying to claim that the warranty on the printer
was void when in reality if you the wrong kind of ink in your printer
and it totally screws up it's only the part of the printer it damages
that they might not fix. Sometimes you sir can be a complete bozo but
in this case you see some common sense.

Now given that a printhead clog is something the end user can *fix* in
most cases rather than a head burn out, as you just said measkete the
warranty on the printer it self is still 100% valid.

So respectfuly digisol... measkite can't even agree with you, lol.

 

[drc023]

LOL, BRING IT ON as the facts are in black and white, for the flamers,
your wick just just got wet and went out, bummer deal eh.

The facts are there for all to be read, it's easy to see and is in
English, allbeit some still may have trouble reading it.

With Epson, and I know via personal experience, they WILL NOT replace
your print head if you have used any non genuine inks, to do so comes
back to the warranty and what it means, it is meant to say that if you
do use non genuine inks you are in fact modifying their printer and by
doing so you VOID your warranty instantly, tough titties there.

Inks are not all the same, and while not an ink expert, some are oil
based some are water based and others may be all sorts of chemical
compounds, thus why Epson can know if your lying about having not
used generic ink, thay are MUCH SMARTER than some of you, inks are
not just inks, try it on and see.

But it's not like you were not told now were you ? you just simply
never bothered to read the fine print, usually in size 5-6 font
making it usually not read by most people, or did ya toss the
warranty as there were too many big words ?

As for Canon I had the same problem by using Calidad ink refills in a
Canon S-600, they worked for a few tanks then the head started to
block up and it was cheaper to but a brand new Pixma 4000 by over $50
AUD "which I did" of course it uses only genuine ink no matter the
price in all tanks being one of the converted.

So flame away if you are really dum enough to ignore the written
warranty, perhaps English is a second language with some ? who cares
? not me as my printer works fine.

CYA and don't go away mad, just go away.

Digisol, you have no credibility. You flame on and on about OEM warranties
and how you are the expert on the fine print, but you obviously don't read
or understand other warranties. You claim (which I suspect is bogus) that
Calidad ink damaged your printer and that you had to purchase a new model,
yet Calidad clearly states in their guarantee that if your printer is
damaged by their ink that they will repair or replace the item.
http://www.calidad.com.au/guarantee_large.asp If you are convinced and have
written proof from Epson that your printer was damaged by the Calidad ink,
then why didn't you get them to replace the printer for you? I've been
refilling various printers for years and have never had a printer damaged by
third party ink, but if I did I'd at least have enough common sense to allow
the supplier of the ink to make good on their warranty. OTOH, please
continue, along with your alter ego - Measekite, to purchase the overpriced
OEM ink from Canon. This will help insure that they continue to sell new
printers at rock bottom prices and ink cartridges at sky high prices. We
refillers appreciate your generosity in supporting the OEM market instead of
saving a bundle by using third party ink.

 

[fb]

Exactly... when measekite and I can agree on something it simply must
be true. digisol was trying to claim that the warranty on the printer
was void when in reality if you the wrong kind of ink in your printer
and it totally screws up it's only the part of the printer it damages
that they might not fix. Sometimes you sir can be a complete bozo but
in this case you see some common sense.

Now given that a printhead clog is something the end user can *fix* in
most cases rather than a head burn out, as you just said measkete the
warranty on the printer it self is still 100% valid.

So respectfuly digisol... measkite can't even agree with you, lol.

Here's the deal. If you put castrol oil in your printer and it stopped
working and was under warranty, you will more than likely not get it
repaired under warranty because castrol oil is not GENUINE INK. However,
if your printer stopped working under normal use conditions and you were
using after market inks (GENUINE INK)or carts (filled with GENUINE INK),
they have to repair the printer or else they must supply independent
scientific proof, that will legally hold up in court, that the GENUINE
ink or carts(filled with GENUINE INK)you were using, caused the printer
to stop working.
The large printer manufacturers want nothing to do with a binding court
case involving after market GENUINE inks and carts(filled with GENUINE
INK). They're too afraid of the outcome because they know for sure
that they will lose and the publicity generated would kill their very
lucrative, highly profitable oem ink business.
If anyone tells you they won't repair your printer under warranty
because the GENUINE INK you used did the damage...tell them to supply in
writing legal factual documented proof that this is true.
It'll never happen. Trust me, they don't want to go there and spoil
their own party.
And that's the truth!
Frank

 

[drc023]

YOU NEVER KNOW WHAT AFTERMARKET INK VENDORS ARE SELLING BECAUSE THEY WILL
NOT DISCLOSE THAT INFORMATION

What difference does that make? If it works and provides the desired results
that's all that matters - unless you are so impressed by designer labels
that you want to brag about where you bought it and how much you spent. But
if you want assurances that the ink is from a particular source, be sure to
order bulk ink from a vendor who specifices the manufacturer or the ink they
sell, such as Formulabs from alotofthings.com or Image Specialists from
weink.com or get a list of distributors from the manufacturers themselves.

THE US LAWS ALLOW THE DENIAL OF WARRANTY SERVICE IF THE AFTERMARKET
PRODUCT CAUSES DAMAGE TO THE PRINTER. THAT INCLUDES CLOGS.

Clogs can be cleared, therefore it isn't damage. p.s. I did have a burned
out printhead on an s820. I called Canon and asked for a replacement. They
didn't ask if I used aftermarket ink, but I did volunteer the information.
The new printhead was supplied free of charge. The nozzle check pattern
clearly indicated a burned out resistor and they said that wasn't a result
of the ink I was using. If you want proof, send me a private email and I'll
scan the box label from the replacement print head and send you a copy.

A MILLION PEOPLE AGAINTS A FEW HOBBISTS

Far more failures occur to users of OEM only supplies than to "hobbyists'.
Why, OEM only users often are inexperienced and don't have the expertise to
diagnose even the most simple problems. Hobbyists, on the other hand, tend
to be familiar with the products they use and understand how to fix most
problems. This applies to inkjet printers just as with other hobbies -
autos, woodworking, electronics, computers & software, etc....

I THINK HE HAS A POINT

Of course Burt had a point, just as you do. The only difference is that Burt
has credibility and knows what he's talking about.

MOST HEAD CLOGS CAN BE FATAL TO THE AVERAGE USERS WHO BARELY KNOWS WHERE
THE ANY KEY IS

In your case I have to agree that would be true.

I NEVER HAD TO USE A CLEANING ROUTINE IN EITHER MY CANON OR HP PRODUCTS.

Since you rarely (if ever) use your printer, that may be one of the only
true statements you've ever made.

WELL WHEN YOU GET BITTEN YOU ARE NOT GOING TO BLAME THE TAIL.

It would be hard to blame Home Depot for peeling paint if you put Sears on
your house. Then again was the paint the problem or was it improper prep or
application?

SO WHATS NEW

Nothing really. You continue to spout the same ridiculous drivel.

I RESPONDED DIFFERENTLY. I THOUGHT HE MADE A LOT OF SENSE.

Of course Burt made a lot of sense.
Have a good day,

 

[Ron Shaw]

Wow, I think this posting has to top the "ill-informed" "misinformed"
and "downright wrong" prize!!!

IT SEEMS THE GUY MAKES A LOT OF SENSE.

I BELIEVE WHAT THE POSTER IS SAYING

So, here you have it: It appears the 2 biggest idiots on the 6 inner
planets agree. That should tell us something!

 

[George E. Cawthon]

And for the Canon users don't feel left out, "read it"

Canon U.S A Inc ("Canon USA") warrants its Visualizers to be free from
defects in workmanship and materials under normal use and maintenance
conditions for a Period of one (1) year from delivery to the original
purchaser by Canon USA or its authorized dealer. During such warranty
period, defective Equipment which is returned to Canon USA's Factory
Service Center and proven to be defective upon inspection will be
repaired or exchanged for new or comparable rebuilt Equipment.
Warranty replacement shall not extend the warranty period of the
defective Equipment.

When returning Equipment to Canon USA's Factory Service Center
indicated on the limited warranty card, the purchaser must pre-pay
the shipping charges, if any and enclose a bill of sale, copy of
warranty card, or other proof of purchase together with a complete
explanation of the problem. Equipment covered by this limited
warranty will be repaired and returned to the purchaser without
charge. Repairs not under warranty will beat such cost as Canon USA
may from time to time generally establish.

This warranty does not extend to used Equipment or to software. The
purchaser will be solely responsible for obtaining and installing all
required software, programming design or coding, as to all of which
Canon USA shall have no responsibility.

This warranty shall only apply if the Equipment is used in conjunction
with compatible computers, peripheral equipment and software, as to
which items Canon USA shall have no responsibility.

NON-CANON BRAND COMPUTERS, PERIPHERAL EQUIPMENT AND SOFTWARE WHICH MAY
BE DISTRIBUTED WITH THE EQUIPMENT ARE SOLD "AS IS', WITHOUT WARRANTY
OF ANY KIND BY CANON USA, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. The sole
warranty, if any, with respect to any such non-Canon brand item is
given by the manufacturer or producer thereof. Separate warranties
are given for other Canon brand products, accessories or software
which may be used with the Equipment.

THIS WARRANTY SHALL BE VOID AND OF NO FORCE AND EFFECT WITH RESPECT TO
ANY EQUIPMENT WHICH IS DAMAGED AS A RESULT OF; (A) NEGLECT,
ALTERATION. ELECTRIC CURRENT FLUCTUATION OR ACCIDENT; (B) IMPROPER
USE, INCLUDING FAILURE TO FOLLOW OPERATING, MAINTENANCE AND
ENVIRONMENTAL CONDITIONS PRESCRIBED IN CANON USA'S INSTRUCTION
MANUAL; (C) REPAIR BY OTHER THAN SERVICE REPRESENTATIVES QUALIFIED BY
CANON USA AND ACTING IN ACCORDANCE WITH CANON USA'S SERVICE BULLETINS;
(D) USE OF SUPPLIES OR PARTS (OTHER THAN THOSE DISTRIBUTED BY CANON
USA) WHICH CAUSE ABNORMALLY FREOUENT SERVICE CALLS OR SERVICE
PROBLEMS;OR (E) USE OF THE EQUIPMENT WITH NON-COMPATIBLE COMPUTERS,
DEVICES OR SOFTWARE. NOR DOES THIS WARRANTY EXTEND TO ANY EQUIPMENT
ON WHICH THE ORIGINAL IDENTIFICATION MARKS OR SERIAL NUMBERS HAVE
BEEN DEFACED, REMOVED OR ALTERED.

THE WARRANTY CONTAINED ABOVE IS IN LIEU OP ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR
PERFORMANCE OF THE EQUIPMENT. NO OTHER EXPRESS WARRANTY OR GUARANTEE
EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM, OR CORPORATION
WITH RESPECT TO THE EQUIPMENT SHALL BIND CANON USA. CANON USA WILL
NOT BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED
SOLELY BY CANON USA'S NEGLIGENCE), LOSS OF REVENUE OR PROFIT, FAILURE
TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE
EQUIPMENT OR SERVICES, STORAGE CHARGES, LOSS OR CORRUPTION OF IMAGE
OR DATA, OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
ARISING OUT OF THE USE, MISUSE OR INABILITY TO USE THE EQUIPMENT,
REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN
IF CANON USA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN
NO EVENT SHALL CANON USA'S LIABILITY HEREUNDER EXCEED THE SELLING
PRICE OF THE EQUIPMENT TO THE PURCHASER. WITHOUT LIMITING THE
FOREGOING, THE PURCHASER ASSUMES ALL RISK AND LIABILITY FOR LOSS.
DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS
ARISING OUT OF USE OR POSSESSION OF ANY EQUIPMENT SOLD BY CANON USA
NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA. THIS LIMITED
WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER
OF THE EQUIPMENT AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY.


I rest my case, use the cheap ink at your own risk, the companies will
NOT fix em due to cheap non genuine ink,

Does no one bother to read the warranties they get ?

You may rest your case, but the above nowhere
refers to ink.

In any case, the above is not the same as the
warranty stated in my Pixma iP4000 Quick Start
Guide. The warranty in my book says nothing about
consumables except to state that the warranty does
not include consumables such as ink and paper
which are not covered. You may argue that the
above mention of "supplies" refers to ink, but my
warranty clearly differentiates "supplies" from
"consumables" and gives ink as an example of the
latter.

 

[George E. Cawthon]

No, digisol, YOU read it. There were only two areas in the entire post that
MIGHT relate to inks. The first is this one:




no mention of ink or consumables at all.

The second area:

(D) USE OF SUPPLIES OR PARTS (OTHER THAN THOSE DISTRIBUTED BY CANON



After using MIS inks for over a year I can catagorically state that they do
not "cause abnormally frequent service calls or service problems." You will
find similar reports in this NG about Formulabs and Hobbicolor inks.
Furthermore, there have been several articles which indicate that the
printer companies (at least in the US) can not void the warranty based on
use of aftermarket inks.

Burt, ink is not a "supply" or a "part." Canon
clearly states that ink and paper are
"consumables" to differentiate it from a "supply"
or "part" which is handled differently in the U.S.
warranty.

 

[measekite]

Burt, ink is not a "supply" or a "part." Canon clearly states that
ink and paper are "consumables" to differentiate it from a "supply" or
"part" which is handled differently in the U.S. warranty.

GOTO TO THE CANON WEBSITE AND CHOOSE A PRINTER LIKE THE IP5200 AND THEN
CLICK SUPPORT. YOU WILL FIND A BUNCH OF BOXES WITH LINKS. ONE OF THEM IS

Supplies & Accessories
<http://consumer.usa.canon.com/ir/controller?act=SNAModelSuppliesAct&fcategoryid=857&modelid=11993>

CLICK THIS AND YOU WILL FIND ALL OF THE INFORMATION ABOUT THEIR INK CARTS.

LOVE IT LOVE IT LOVE IT

 

[measekite]

You may rest your case, but the above nowhere refers to ink.

In any case, the above is not the same as the warranty stated in my
Pixma iP4000 Quick Start Guide. The warranty in my book says nothing
about consumables except to state that the warranty does not include
consumables such as ink and paper which are not covered. You may
argue that the above mention of "supplies" refers to ink, but my
warranty clearly differentiates "supplies" from "consumables" and
gives ink as an example of the latter.

CANON HAS A LINKE ON THEIR WEBSITE Supplies & Accessories
<http://consumer.usa.canon.com/ir/controller?act=SNAModelSuppliesAct&fcategoryid=857&modelid=11993>
AND BY CLICKING IT YOU GET A LIST OF THEIR INK CARTS.

 

[measekite]

So, here you have it: It appears the 2 biggest idiots on the 6 inner
planets agree. That should tell us something!

:-D

 

[measekite]

What difference does that make?

THE STATEMENT ABOVE IS INDIRECT AGREEMENT BY INFERENCE

If it works and provides the desired results
that's all that matters -

BUT IT DOESN'T

unless you are so impressed by designer labels
that you want to brag about where you bought it and how much you spent. But
if you want assurances that the ink is from a particular source, be sure to
order bulk ink from a vendor who specifices the manufacturer or the ink they
sell, such as Formulabs from alotofthings.com

YOU NEVER KNOW WHAT IT IS. YOU HAVE TO HUNT FOR A LITTLE THING THAT IS
NOT NEXT TO WHAT YOU BUY. THE BOXES AND LABELS DO NOT SELL FORMULABS
AND ALL OF THEIR PREFILLED GENERIC CARTS DO NOT CONTAIN FORMULABS. THEY
DO NOT DISCLOSE WHAT THEY MAKE.

SNIPPED

 

[measekite]

Here's the deal. If you put castrol oil in your printer and it stopped
working and was under warranty, you will more than likely not get it
repaired under warranty because castrol oil is not GENUINE INK.
However, if your printer stopped working under normal use conditions
and you were using after market inks (GENUINE INK)or carts (filled
with GENUINE INK), they have to repair the printer or else they must
supply independent scientific proof, that will legally hold up in
court, that the GENUINE ink or carts(filled with GENUINE INK)you were
using, caused the printer to stop working.
The large printer manufacturers want nothing to do with a binding
court case involving after market GENUINE inks and carts(filled with
GENUINE INK). T

THREE LARGE COMPANIES MAKE GENUINE INK. ONE IS CANON AND THE OTHER TWO
ARE EPSON AND HP. THATS IT.

hey're too afraid of the outcome because they know for sure that
they will lose and the publicity generated would kill their very
lucrative, highly profitable oem ink business.
If anyone tells you they won't repair your printer under warranty
because the GENUINE INK you used did the damage...tell them to supply
in writing legal factual documented proof that this is true.
It'll never happen. Trust me, they don't want to go there and spoil
their own party.
And that's the truth!
Frank

WHAT A LONG RESPONSE. CANON WILL REPAIR THE PRINTER UNDER WARRATY IF
YOU USE GENUINE CANON INK FOR THAT IS ALL THAT IS GENUINE.

 

[measekite]

Digisol, you have no credibility.

DIGISOL YOU HAVE A LOT OF CREDABILITY.

You flame on and on about OEM warranties
and how you are the expert on the fine print, but you obviously don't read
or understand other warranties.

IT APPEARS AFTER LOOKING AT THE CANON WARRANTY POSTED ON THE CANON
WEBSITE THAT HE DOES IN FACT KNOW WHAT HE IS TALKING ABOUT. SO WHY DO
ALL OF THE COCKROACHES COME OUT OF THE WOODWORK TO ATTACT DIGISOL. HE
INFACT MADE A VERY ACCURATE STATEMENT.

You claim (which I suspect is bogus) that

I BELIEVE HIM

Calidad ink damaged your printer and that you had to purchase a new model,
yet Calidad clearly states in their guarantee that if your printer is
damaged by their ink that they will repair or replace the item.

WHAT A JOKE. TRY AND COLLECT.

http://www.calidad.com.au/guarantee_large.asp If you are convinced and have
written proof from Epson that your printer was damaged by the Calidad ink,
then why didn't you get them to replace the printer for you? I've been
refilling various printers for years and have never had a printer damaged by
third party ink, but if I did I'd at least have enough common sense to allow
the supplier of the ink to make good on their warranty.

THOUSANDS OF PEOPLE ARE NOW USING OEM INK FOR THE SECOND TIME. THESE
ARE THE PEOPLE WHO LEARNED THEIR LESSON. IT IS LIKE PEOPLE BUYING A
HONDA AFTER THEY HAD THE HIUNDAI EXPERIENCE.

OTOH, please
continue, along with your alter ego - Measekite, to purchase the overpriced
OEM ink from Canon.

LIKE I SAID. IT IS OVERPRICED BUT MY PRINTLOAD IS SUCH THAT I DO NOT
NEED TO RISK MY PRINTER AND ACCEPT LOWER QUALITY RESULTS EITHER.

This will help insure that they continue to sell new
printers at rock bottom prices and ink cartridges at sky high prices.

SOON THEY WILL DEVELOP CHIPS IN THEIR CARTS THAT CANNOT BE DEFEATED AND
A NEW PRINTHEAD THAT WILL FAIL WITHOUT A SPECIAL SUBSTANCE IN THE INK
THAT IS A TRADE SECRET SO IT WILL ONLY PRINT ANYTHING WITH GENUINE INK.
I WOULD EXPECT EPSON GETS THEIR FIRST.

HP DOES IT BY INCORPORATING THE PRINTHEAD INTO THE CART AND MAKING IT AN
EVEN BIGGER PAIN TO REFILL AND ALSO MAKING THE PRINTHEAD TO HAVE A VERY
LIMITED LIFE.

DO I THINK INK IS TOO HIGH. YES I DO BUT SO IS GAS FOR YOUR CAR AND
HEAT FOR YOUR HOUSE AND IFYOU WANT TO SPEND $4.00 FOR A $3.00 BURGER
INSTEAD OF A REAL $6.00 BURGER THAN BE MY GUEST.

 

[measekite]

Exactly... when measekite and I can agree on something it simply must
be true. digisol was trying to claim that the warranty on the printer
was void when in reality if you the wrong kind of ink in your printer
and it totally screws up it's only the part of the printer it damages
that they might not fix. Sometimes you sir can be a complete bozo but
in this case you see some common sense.

Now given that a printhead clog is something the end user can *fix* in
most cases rather than a head burn out, as you just said measkete the
warranty on the printer it self is still 100% valid.

So respectfuly digisol... measkite can't even agree with you, lol.

I AM MEASEKITE. I AGREE WITH DIGISOL. NO IFS ANDS OR BUTTS

 

[measekite]

(e-mail address removed) (digisol) wrote in @fe06.news.easynews.com:





I'm getting more than a little tired of killfiling the same person,
posting under various names, with the same message.

AND WHO IS THAT?

 

[zakezuke]

three large companies make genuine ink... one is canon and the other two are epson

and hp

You your self said in the past that canon doesn't actually manufacturer
their ink but keep a team of quality control experts at the ink
manufacturing plant. So this is another one of your lies... the truth
is you have *no* idea who makes it. *NONE* what so ever. In fact, you
don't even know if they have quality control people at the plants.

what a long responce. canon will repair the printer under warranty if you use genuine
canon ink for that is all that is genuine.

Again, this is another lie. Canon will ship out replacement heads if
you have a serious malfunction in advance and expect the old one back
during the warranty period. In fact they will at your request send out
a replacement printer in advance per your request. You won't get a new
head if you are able to pull the old one out. This is a fact. A bad
head due to putting peanutbutter in it will NOT void the warranty on
the printer, only the head.

What's sad is we are not talking a technical subject here but rather
the warranty return procedures of Canon... and what's even more sad is
you are pretending to have a clue about it when clearly you've never
had to deal with them. Canon has an advance return policy or local
repair outlet... your choice. And as you said before they will only
void the warranty if your using 3rd party ink and if it causes
excessive service calls... so using your own words... your own words
it's simply not an issue.

 

[Davy]

A guy I know was given a Canon which was left several months next to
radiator, he works on contracts abroad

Luckily when he opened the manual out popped the receipt, not knowin
about cleaning etc he got on to Canon just to enquire about cleanin
and told them he was using Jet-tec or Print Rite ink (not sure which
hoping that would help them to solve the problem, he happened t
mention it was still under warranty by no more than about tw
months

"Send a copy of the receipt to Electroversal they said along with
referance number", in no time at all a new print head arrived an
that was after explaining what had happened

In the end the guy got a colour laser, think he took the advice fro
the sales person not to have a printer next to a radiator..

I got the impression that Canon are not as 'snooty' as some othe
manufacturers, I was quite surprised because he told them the printe
was given to him

Canon did not want the old head back, don't know if he kept it or not
he's not exactly 'clued up' in computers and printers, it might easil
have been uncloggable

Dav

 

[Davy]

From my last post it seems that you get a faulty Canon head under
warranty the proceedure is to phone Canon get a referance number from
them, phone Electroversal to make arrangement, sending that
reference number to Electroversal along with a copy of proof of
purchase to them.

Electroversal told the guy he could either post the details or send it
as an jpeg attatchment and upon receipt of this they would despatch a
replacement.

There may be global variations in the way that this is done, that
appears to be the normality in the UK.

I would imagine all manufacturers supply from their distributers and
not directly from themselves.

Davy

 

[Taliesyn]

(e-mail address removed) (digisol) wrote in @fe06.news.easynews.com:





I'm getting more than a little tired of killfiling the same person,
posting under various names, with the same message.

You find?

-Taliesyn