T
Terry Pinnell
My son is seeking my help in recovering from a crash situation on his XP
PC and so far I'm stuck.
It's a bizarre sounding scenario which I've never come across before. He
can get to the 'Windows Advanced Options' screen by pressing F8. But he
cannot then use the arrow keys on the keyboard to select anything other
than the default 'Boot Windows normally'.
The PC then starts doing a series of CHKDSK runs (on 4 HDs or partitions)
but these never terminate! The process (eventually) finishes with the 4th
HD and then automatically restarts on the first.
(This CHKDSK run was set up by mo son immediately after the crash (which
BTW occurred when he removed a flash stick) in response to a screen
suggesting possible ways to recover.)
Can anyone suggest how he might proceed please? What can possibly be
causing the KB failure at the point when its use is essential. Yet
physically it's clearly OK because Del gets him to BIOS and F8 gets him to
the reboot options screen.
He doesn't have an XP CD (he inherited the PC from my other son,
apparently minus any CD). Subject to road conditions I can loan him my
MESH Recovery CD, but I'm not sure that will work. I can also try
downloading and burning a Windows XP Bootup CD.
Any other suggestions would be much appreciated please.
PC and so far I'm stuck.
It's a bizarre sounding scenario which I've never come across before. He
can get to the 'Windows Advanced Options' screen by pressing F8. But he
cannot then use the arrow keys on the keyboard to select anything other
than the default 'Boot Windows normally'.
The PC then starts doing a series of CHKDSK runs (on 4 HDs or partitions)
but these never terminate! The process (eventually) finishes with the 4th
HD and then automatically restarts on the first.
(This CHKDSK run was set up by mo son immediately after the crash (which
BTW occurred when he removed a flash stick) in response to a screen
suggesting possible ways to recover.)
Can anyone suggest how he might proceed please? What can possibly be
causing the KB failure at the point when its use is essential. Yet
physically it's clearly OK because Del gets him to BIOS and F8 gets him to
the reboot options screen.
He doesn't have an XP CD (he inherited the PC from my other son,
apparently minus any CD). Subject to road conditions I can loan him my
MESH Recovery CD, but I'm not sure that will work. I can also try
downloading and burning a Windows XP Bootup CD.
Any other suggestions would be much appreciated please.