cannot send mail from hotel

[Guest]

I provide IT for a small company that has employees that are on the road. I
had to disable relaying on our Exchange Server SMTP because of issues with
ISP refusing our mail because of Open Relay. When I did that, now the outside
employees cannot send mail when they are at a hotel.

Is there something I can modify on their Outlook setup or on the Exchange
Server that will allow them to send mail from these (hotel) locations?

Thanks!

-- Steve

 

[Guest]

I provide IT for a small company that has employees that are on the road. I
had to disable relaying on our Exchange Server SMTP because of issues with
ISP refusing our mail because of Open Relay. When I did that, now the outside
employees cannot send mail when they are at a hotel.

Is there something I can modify on their Outlook setup or on the Exchange
Server that will allow them to send mail from these (hotel) locations?

Thanks!

-- Steve

Just get them to authenticate with the server!

 

[Guest]

I have used "My outgoing SMTP server requires authentication" and put in the
log in info, but that has not worked. I also just changed my SMTP and POP
protocols in Exchange to accept Basic Authentication. I am waiting for a
callback from one of the employees to test those settings.

 

[Guest]

I just got word that changing my SMTP server (on Exchange) to accept Basic
Authentication resolved this issue!