Cannot send Email in Vista Mail

[Guest]

Just started happening. Went to Help instructions and followed directions.
That's not the problem. Can receive, but not send (either new or replies).
Error Message:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Re:
The Tribe', Account: 'pop.earthlink.net', Server: 'smtp.earthlink.net',
Protocol: SMTP, Server Response: '550 Authentication required. Help at
http://www.earthlink.net/go/emailsettings', Port: 25, Secure(SSL): No, Server
Error: 550, Error Number: 0x800CCC79

 

[Peter Creyf]

Hi,

Had the same problem some time ago on my wife's PC. She had to change the
port (in the advanced tab). Contact your internet provider (they typically
will support your calls without charging $$$) If the port is blocked, it is
virtually impossible to unblock this, so just changing it to another port
solved our problem.

Good luck,

Peter

 

[Dave]

try the instructions here... for Outlook Express, but similar to WM
http://kb.earthlink.net/case.asp?s=st=442,e=0000000001699806702,k=5554,sxi=5&article=21833

 

[Gary VanderMolen]

This is not a port issue or blocking issue.

--
Gary VanderMolen [MS-MVP WLM]

Hi,

Had the same problem some time ago on my wife's PC. She had to change the
port (in the advanced tab). Contact your internet provider (they typically
will support your calls without charging $$$) If the port is blocked, it is
virtually impossible to unblock this, so just changing it to another port
solved our problem.

Good luck,

Peter

Just started happening. Went to Help instructions and followed
directions.
That's not the problem. Can receive, but not send (either new or
replies).
Error Message:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Re:
The Tribe', Account: 'pop.earthlink.net', Server: 'smtp.earthlink.net',
Protocol: SMTP, Server Response: '550 Authentication required. Help at
http://www.earthlink.net/go/emailsettings', Port: 25, Secure(SSL): No,
Server
Error: 550, Error Number: 0x800CCC79

 

[Gary VanderMolen]

Make sure you are not using incompatible third party security
software. Windows Mail is not compatible with most McAfee
or Norton security programs. Those will need to be
uninstalled, not just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3

If after uninstalling your non-compatible antivirus, you are
still getting the same error message, delete that account,
restart Windows Mail, then recreate that account.

 

[Gary VanderMolen]

On second thought, before you act on my recommendation (below),
verify that you have enabled "My server requires authentication."
You will find that option under Tools, Accounts, select the account,
Properties, Servers.

--
Gary VanderMolen [MS-MVP WLM]

Make sure you are not using incompatible third party security
software. Windows Mail is not compatible with most McAfee
or Norton security programs. Those will need to be
uninstalled, not just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3

If after uninstalling your non-compatible antivirus, you are
still getting the same error message, delete that account,
restart Windows Mail, then recreate that account.

--
Gary VanderMolen [MS-MVP WLM]

Just started happening. Went to Help instructions and followed directions.
That's not the problem. Can receive, but not send (either new or replies).
Error Message:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Re:
The Tribe', Account: 'pop.earthlink.net', Server: 'smtp.earthlink.net',
Protocol: SMTP, Server Response: '550 Authentication required. Help at
http://www.earthlink.net/go/emailsettings', Port: 25, Secure(SSL): No, Server
Error: 550, Error Number: 0x800CCC79