Cannot send email "Connection to server has failed"

[Jennifer]

I am using Gmail with Windows Mail and can receive messages. However, when I
compose messages in Windows Mail, they sit in the Out Box with the
"Connection to server has failed" message. This is a brand new set-up. How
do I adjust settings and to which setting?

Thanks for any help.

 

[Gary VanderMolen]

Right-click on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.

If you don't see a wordy error message, look near the bottom right corner,
double-click on the yellow triangle with an exclamation mark.

 

[Jennifer]

Here Gary - Let me know if this helps -- I now get two messages:

The connection to the server has failed. Subject 'HR Opportunities',
Account: 'imap.gmail.com', Server: 'smtp.gmail.com', Protocol: SMTP, Port:
25, Secure(SSL): Yes, Socket Error: 10060, Error Number: 0x800CCC0E

Header download for the '[Gmail]' folder did not complete. Could not select
'[Gmail]' on the IMAP server. You might try refreshing your folder list to
synchronize with the IMAP server. Account: 'imap.gmail.com', Server:
'imap.gmail.com', Protocol: IMAP, Server Response: 'Unknown Mailbox: [Gmail]
(Failure)', Port: 993, Secure(SSL): Yes, Error Number: 0x800CCCD2

 

[Gary VanderMolen]

1. Gmail doesn't use port 25 for sending. They require port 465.
The complete IMAP settings are here:
http://mail.google.com/support/bin/answer.py?hl=en&answer=77696

2. For the second error message (receiving), right-click on the [Gmail]
mail folder (in the left folder pane), select Synchronization Settings,
Don't Synchronize.

--
Gary VanderMolen, MS-MVP (Mail)

Here Gary - Let me know if this helps -- I now get two messages:

The connection to the server has failed. Subject 'HR Opportunities',
Account: 'imap.gmail.com', Server: 'smtp.gmail.com', Protocol: SMTP, Port:
25, Secure(SSL): Yes, Socket Error: 10060, Error Number: 0x800CCC0E

Header download for the '[Gmail]' folder did not complete. Could not select
'[Gmail]' on the IMAP server. You might try refreshing your folder list to
synchronize with the IMAP server. Account: 'imap.gmail.com', Server:
'imap.gmail.com', Protocol: IMAP, Server Response: 'Unknown Mailbox: [Gmail]
(Failure)', Port: 993, Secure(SSL): Yes, Error Number: 0x800CCCD2

Right-click on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.

If you don't see a wordy error message, look near the bottom right corner,
double-click on the yellow triangle with an exclamation mark.

 

[Jennifer]

Gary, your help is much appreciated. Enjoy your weekend.

1. Gmail doesn't use port 25 for sending. They require port 465.
The complete IMAP settings are here:
http://mail.google.com/support/bin/answer.py?hl=en&answer=77696

2. For the second error message (receiving), right-click on the [Gmail]
mail folder (in the left folder pane), select Synchronization Settings,
Don't Synchronize.

--
Gary VanderMolen, MS-MVP (Mail)

Here Gary - Let me know if this helps -- I now get two messages:

The connection to the server has failed. Subject 'HR Opportunities',
Account: 'imap.gmail.com', Server: 'smtp.gmail.com', Protocol: SMTP, Port:
25, Secure(SSL): Yes, Socket Error: 10060, Error Number: 0x800CCC0E

Header download for the '[Gmail]' folder did not complete. Could not select
'[Gmail]' on the IMAP server. You might try refreshing your folder list to
synchronize with the IMAP server. Account: 'imap.gmail.com', Server:
'imap.gmail.com', Protocol: IMAP, Server Response: 'Unknown Mailbox: [Gmail]
(Failure)', Port: 993, Secure(SSL): Yes, Error Number: 0x800CCCD2

Right-click on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.

If you don't see a wordy error message, look near the bottom right corner,
double-click on the yellow triangle with an exclamation mark.

--
Gary VanderMolen, MS-MVP (Mail)


I am using Gmail with Windows Mail and can receive messages. However, when I
compose messages in Windows Mail, they sit in the Out Box with the
"Connection to server has failed" message. This is a brand new set-up. How
do I adjust settings and to which setting?

Thanks for any help.

 

[Jared]

hey Gary i also have the same problem as Jen. except that i use cox.net not
gmail.
i can recieve just fine but i cant send anything and this error msg comes up:

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Subject 'Re: Hi Jared', Account: 'pop.west.cox.net', Server:
'smtp.west.cox.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number:
0x800CCC0F

i dont know if this has anything to do with it but when i set everything up
it was in the US, im in the military and im now in the middle-east.

1. Gmail doesn't use port 25 for sending. They require port 465.
The complete IMAP settings are here:
http://mail.google.com/support/bin/answer.py?hl=en&answer=77696

2. For the second error message (receiving), right-click on the [Gmail]
mail folder (in the left folder pane), select Synchronization Settings,
Don't Synchronize.

--
Gary VanderMolen, MS-MVP (Mail)

Here Gary - Let me know if this helps -- I now get two messages:

The connection to the server has failed. Subject 'HR Opportunities',
Account: 'imap.gmail.com', Server: 'smtp.gmail.com', Protocol: SMTP, Port:
25, Secure(SSL): Yes, Socket Error: 10060, Error Number: 0x800CCC0E

Header download for the '[Gmail]' folder did not complete. Could not select
'[Gmail]' on the IMAP server. You might try refreshing your folder list to
synchronize with the IMAP server. Account: 'imap.gmail.com', Server:
'imap.gmail.com', Protocol: IMAP, Server Response: 'Unknown Mailbox: [Gmail]
(Failure)', Port: 993, Secure(SSL): Yes, Error Number: 0x800CCCD2

Right-click on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.

If you don't see a wordy error message, look near the bottom right corner,
double-click on the yellow triangle with an exclamation mark.

--
Gary VanderMolen, MS-MVP (Mail)


I am using Gmail with Windows Mail and can receive messages. However, when I
compose messages in Windows Mail, they sit in the Out Box with the
"Connection to server has failed" message. This is a brand new set-up. How
do I adjust settings and to which setting?

Thanks for any help.

 

[Gary VanderMolen]

You're very welcome, Jennifer.

--
Gary VanderMolen, MS-MVP (Mail)

Gary, your help is much appreciated. Enjoy your weekend.

1. Gmail doesn't use port 25 for sending. They require port 465.
The complete IMAP settings are here:
http://mail.google.com/support/bin/answer.py?hl=en&answer=77696

2. For the second error message (receiving), right-click on the [Gmail]
mail folder (in the left folder pane), select Synchronization Settings,
Don't Synchronize.

--
Gary VanderMolen, MS-MVP (Mail)

Here Gary - Let me know if this helps -- I now get two messages:

The connection to the server has failed. Subject 'HR Opportunities',
Account: 'imap.gmail.com', Server: 'smtp.gmail.com', Protocol: SMTP, Port:
25, Secure(SSL): Yes, Socket Error: 10060, Error Number: 0x800CCC0E

Header download for the '[Gmail]' folder did not complete. Could not select
'[Gmail]' on the IMAP server. You might try refreshing your folder list to
synchronize with the IMAP server. Account: 'imap.gmail.com', Server:
'imap.gmail.com', Protocol: IMAP, Server Response: 'Unknown Mailbox: [Gmail]
(Failure)', Port: 993, Secure(SSL): Yes, Error Number: 0x800CCCD2

:

Right-click on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.

If you don't see a wordy error message, look near the bottom right corner,
double-click on the yellow triangle with an exclamation mark.

--
Gary VanderMolen, MS-MVP (Mail)


I am using Gmail with Windows Mail and can receive messages. However, when I
compose messages in Windows Mail, they sit in the Out Box with the
"Connection to server has failed" message. This is a brand new set-up. How
do I adjust settings and to which setting?

Thanks for any help.

 

[Gary VanderMolen]

You may have run into a port 25 block.
As a general rule, the owner of the port 25 SMTP server you are using
must be the same as the entity providing your Internet connection at that
moment. For more on this issue, see
http://www.postcastserver.com/help/Port_25_Blocking.aspx

Unfortunately, Cox does not offer SMTP service on a port other than 25.

The other available workarounds when sending away from home are as follows:

1. Use webmail for sending: http://webmail.west.cox.net
2. Substitute the SMTP server belonging to your Internet connection. I don't
know how feasible that is under your current circumstances.
3. You can get a free Gmail account, configure it for POP access, set it up
in Windows Mail, and use that for your sending chores. Gmail uses port 465
for SMTP, which is not blocked like port 25 is.

--
Gary VanderMolen, MS-MVP (Mail)

hey Gary i also have the same problem as Jen. except that i use cox.net not
gmail.
i can recieve just fine but i cant send anything and this error msg comes up:

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Subject 'Re: Hi Jared', Account: 'pop.west.cox.net', Server:
'smtp.west.cox.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number:
0x800CCC0F

i dont know if this has anything to do with it but when i set everything up
it was in the US, im in the military and im now in the middle-east.

1. Gmail doesn't use port 25 for sending. They require port 465.
The complete IMAP settings are here:
http://mail.google.com/support/bin/answer.py?hl=en&answer=77696

2. For the second error message (receiving), right-click on the [Gmail]
mail folder (in the left folder pane), select Synchronization Settings,
Don't Synchronize.

--
Gary VanderMolen, MS-MVP (Mail)

Here Gary - Let me know if this helps -- I now get two messages:

The connection to the server has failed. Subject 'HR Opportunities',
Account: 'imap.gmail.com', Server: 'smtp.gmail.com', Protocol: SMTP, Port:
25, Secure(SSL): Yes, Socket Error: 10060, Error Number: 0x800CCC0E

Header download for the '[Gmail]' folder did not complete. Could not select
'[Gmail]' on the IMAP server. You might try refreshing your folder list to
synchronize with the IMAP server. Account: 'imap.gmail.com', Server:
'imap.gmail.com', Protocol: IMAP, Server Response: 'Unknown Mailbox: [Gmail]
(Failure)', Port: 993, Secure(SSL): Yes, Error Number: 0x800CCCD2

:

Right-click on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.

If you don't see a wordy error message, look near the bottom right corner,
double-click on the yellow triangle with an exclamation mark.

--
Gary VanderMolen, MS-MVP (Mail)


I am using Gmail with Windows Mail and can receive messages. However, when I
compose messages in Windows Mail, they sit in the Out Box with the
"Connection to server has failed" message. This is a brand new set-up. How
do I adjust settings and to which setting?

Thanks for any help.

 

[Jared]

thanx Gary.. i"ll try a few things out

You may have run into a port 25 block.
As a general rule, the owner of the port 25 SMTP server you are using
must be the same as the entity providing your Internet connection at that
moment. For more on this issue, see
http://www.postcastserver.com/help/Port_25_Blocking.aspx

Unfortunately, Cox does not offer SMTP service on a port other than 25.

The other available workarounds when sending away from home are as follows:

1. Use webmail for sending: http://webmail.west.cox.net
2. Substitute the SMTP server belonging to your Internet connection. I don't
know how feasible that is under your current circumstances.
3. You can get a free Gmail account, configure it for POP access, set it up
in Windows Mail, and use that for your sending chores. Gmail uses port 465
for SMTP, which is not blocked like port 25 is.

--
Gary VanderMolen, MS-MVP (Mail)

hey Gary i also have the same problem as Jen. except that i use cox.net not
gmail.
i can recieve just fine but i cant send anything and this error msg comes up:

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Subject 'Re: Hi Jared', Account: 'pop.west.cox.net', Server:
'smtp.west.cox.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number:
0x800CCC0F

i dont know if this has anything to do with it but when i set everything up
it was in the US, im in the military and im now in the middle-east.

1. Gmail doesn't use port 25 for sending. They require port 465.
The complete IMAP settings are here:
http://mail.google.com/support/bin/answer.py?hl=en&answer=77696

2. For the second error message (receiving), right-click on the [Gmail]
mail folder (in the left folder pane), select Synchronization Settings,
Don't Synchronize.

--
Gary VanderMolen, MS-MVP (Mail)


Here Gary - Let me know if this helps -- I now get two messages:

The connection to the server has failed. Subject 'HR Opportunities',
Account: 'imap.gmail.com', Server: 'smtp.gmail.com', Protocol: SMTP, Port:
25, Secure(SSL): Yes, Socket Error: 10060, Error Number: 0x800CCC0E

Header download for the '[Gmail]' folder did not complete. Could not select
'[Gmail]' on the IMAP server. You might try refreshing your folder list to
synchronize with the IMAP server. Account: 'imap.gmail.com', Server:
'imap.gmail.com', Protocol: IMAP, Server Response: 'Unknown Mailbox: [Gmail]
(Failure)', Port: 993, Secure(SSL): Yes, Error Number: 0x800CCCD2

:

Right-click on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.

If you don't see a wordy error message, look near the bottom right corner,
double-click on the yellow triangle with an exclamation mark.

--
Gary VanderMolen, MS-MVP (Mail)


I am using Gmail with Windows Mail and can receive messages. However, when I
compose messages in Windows Mail, they sit in the Out Box with the
"Connection to server has failed" message. This is a brand new set-up. How
do I adjust settings and to which setting?

Thanks for any help.

 

[Gary VanderMolen]

OK, good luck.

--
Gary VanderMolen, MS-MVP (Mail)

thanx Gary.. i"ll try a few things out

You may have run into a port 25 block.
As a general rule, the owner of the port 25 SMTP server you are using
must be the same as the entity providing your Internet connection at that
moment. For more on this issue, see
http://www.postcastserver.com/help/Port_25_Blocking.aspx

Unfortunately, Cox does not offer SMTP service on a port other than 25.

The other available workarounds when sending away from home are as follows:

1. Use webmail for sending: http://webmail.west.cox.net
2. Substitute the SMTP server belonging to your Internet connection. I don't
know how feasible that is under your current circumstances.
3. You can get a free Gmail account, configure it for POP access, set it up
in Windows Mail, and use that for your sending chores. Gmail uses port 465
for SMTP, which is not blocked like port 25 is.

--
Gary VanderMolen, MS-MVP (Mail)

hey Gary i also have the same problem as Jen. except that i use cox.net not
gmail.
i can recieve just fine but i cant send anything and this error msg comes up:

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Subject 'Re: Hi Jared', Account: 'pop.west.cox.net', Server:
'smtp.west.cox.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number:
0x800CCC0F

i dont know if this has anything to do with it but when i set everything up
it was in the US, im in the military and im now in the middle-east.


:

1. Gmail doesn't use port 25 for sending. They require port 465.
The complete IMAP settings are here:
http://mail.google.com/support/bin/answer.py?hl=en&answer=77696

2. For the second error message (receiving), right-click on the [Gmail]
mail folder (in the left folder pane), select Synchronization Settings,
Don't Synchronize.

--
Gary VanderMolen, MS-MVP (Mail)


Here Gary - Let me know if this helps -- I now get two messages:

The connection to the server has failed. Subject 'HR Opportunities',
Account: 'imap.gmail.com', Server: 'smtp.gmail.com', Protocol: SMTP, Port:
25, Secure(SSL): Yes, Socket Error: 10060, Error Number: 0x800CCC0E

Header download for the '[Gmail]' folder did not complete. Could not select
'[Gmail]' on the IMAP server. You might try refreshing your folder list to
synchronize with the IMAP server. Account: 'imap.gmail.com', Server:
'imap.gmail.com', Protocol: IMAP, Server Response: 'Unknown Mailbox: [Gmail]
(Failure)', Port: 993, Secure(SSL): Yes, Error Number: 0x800CCCD2

:

Right-click on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.

If you don't see a wordy error message, look near the bottom right corner,
double-click on the yellow triangle with an exclamation mark.

--
Gary VanderMolen, MS-MVP (Mail)


I am using Gmail with Windows Mail and can receive messages. However, when I
compose messages in Windows Mail, they sit in the Out Box with the
"Connection to server has failed" message. This is a brand new set-up. How
do I adjust settings and to which setting?

Thanks for any help.

 

[Jesse]

Hi Gary,

I am also getting the following message when trying to send e-mails:

Subject 'Emailing: 106, 107, 108, 109, 110, 111, 112, 113, 114, 115, 116,
117, 118, 119, 120, 123, 125, 126, 127, 128, 129, 131, 132, 133, 134, 135,
136, 137, 138, 139', Account: 'imap.gmail.com', Server: 'smtp.gmail.com',
Protocol: SMTP, Port: 465, Secure(SSL): No, Error Number: 0x800CCC19

Can you tell me what I'm doing wrong? I'm trying to send pics via gmail.

OK, good luck.

--
Gary VanderMolen, MS-MVP (Mail)

thanx Gary.. i"ll try a few things out

You may have run into a port 25 block.
As a general rule, the owner of the port 25 SMTP server you are using
must be the same as the entity providing your Internet connection at that
moment. For more on this issue, see
http://www.postcastserver.com/help/Port_25_Blocking.aspx

Unfortunately, Cox does not offer SMTP service on a port other than 25.

The other available workarounds when sending away from home are as follows:

1. Use webmail for sending: http://webmail.west.cox.net
2. Substitute the SMTP server belonging to your Internet connection. I don't
know how feasible that is under your current circumstances.
3. You can get a free Gmail account, configure it for POP access, set it up
in Windows Mail, and use that for your sending chores. Gmail uses port 465
for SMTP, which is not blocked like port 25 is.

--
Gary VanderMolen, MS-MVP (Mail)


hey Gary i also have the same problem as Jen. except that i use cox.net not
gmail.
i can recieve just fine but i cant send anything and this error msg comes up:

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Subject 'Re: Hi Jared', Account: 'pop.west.cox.net', Server:
'smtp.west.cox.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number:
0x800CCC0F

i dont know if this has anything to do with it but when i set everything up
it was in the US, im in the military and im now in the middle-east.


:

1. Gmail doesn't use port 25 for sending. They require port 465.
The complete IMAP settings are here:
http://mail.google.com/support/bin/answer.py?hl=en&answer=77696

2. For the second error message (receiving), right-click on the [Gmail]
mail folder (in the left folder pane), select Synchronization Settings,
Don't Synchronize.

--
Gary VanderMolen, MS-MVP (Mail)


Here Gary - Let me know if this helps -- I now get two messages:

The connection to the server has failed. Subject 'HR Opportunities',
Account: 'imap.gmail.com', Server: 'smtp.gmail.com', Protocol: SMTP, Port:
25, Secure(SSL): Yes, Socket Error: 10060, Error Number: 0x800CCC0E

Header download for the '[Gmail]' folder did not complete. Could not select
'[Gmail]' on the IMAP server. You might try refreshing your folder list to
synchronize with the IMAP server. Account: 'imap.gmail.com', Server:
'imap.gmail.com', Protocol: IMAP, Server Response: 'Unknown Mailbox: [Gmail]
(Failure)', Port: 993, Secure(SSL): Yes, Error Number: 0x800CCCD2

:

Right-click on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.

If you don't see a wordy error message, look near the bottom right corner,
double-click on the yellow triangle with an exclamation mark.

--
Gary VanderMolen, MS-MVP (Mail)


I am using Gmail with Windows Mail and can receive messages. However, when I
compose messages in Windows Mail, they sit in the Out Box with the
"Connection to server has failed" message. This is a brand new set-up. How
do I adjust settings and to which setting?

Thanks for any help.

 

[Gary VanderMolen]

That server requires the SSL option. Go to Tools, Accounts, select
that account, Properties, Advanced, then enable the SSL option
(both servers). The complete settings are given here:
http://mail.google.com/support/bin/answer.py?hl=en&answer=77696

 

[Jesse]

Thanks Gary, this helped a lot!!!

That server requires the SSL option. Go to Tools, Accounts, select
that account, Properties, Advanced, then enable the SSL option
(both servers). The complete settings are given here:
http://mail.google.com/support/bin/answer.py?hl=en&answer=77696

 

[Gary VanderMolen]

You're very welcome, Jesse. Thanks for reporting back.

 

[triggerukmc]

Hello,
I am using tescos, and after going through all their messages and these
ones, i still don't know why it is not working. please help me out!!

The connection to the server has failed. Subject 'Try this one', Account:
'Windows Mail', Server: 'mail.tesco.net', Protocol: SMTP, Port: 587,
Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

 

[mac]

Hello,
I am using tescos, and after going through all their messages and these
ones, i still don't know why it is not working. please help me out!!

The connection to the server has failed. Subject 'Try this one', Account:
'Windows Mail', Server: 'mail.tesco.net', Protocol: SMTP, Port: 587,
Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

Go to tools>accounts>select your account>properties>Advanced tab, change the
outgoing SMTP Port to 25>apply>OK.

Now try to send a test message to yourself, after clearing the Outbox.

Post any other error message that you may now get?

 

[Keith]

I am using Gmail with Windows Mail and can receive messages. However, when I
compose messages in Windows Mail, they sit in the Out Box with the
"Connection to server has failed" message. This is a brand new set-up. How
do I adjust settings and to which setting?

Thanks for any help.