Cannot open any web pages for one user

[Guido]

We have a Windows XP workstation with SP2.

If we log in as one user, we cannot open any web pages "The page cannot be
displayed".

If we log in as any other user, there is no problem.

Your help is appreciated.

Regards,

Guido

 

[PA Bear [MS MVP]]

IE version?

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)?

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

 

[Guido]

We are using IE version 6.

Also, we are using McAfee Total Protection for Small Business Advanced.

The same software is running all user profiles.

This problem only occurs when we log in as one particular user.

Regards,

Guido

 

[nass]

We have a Windows XP workstation with SP2.

If we log in as one user, we cannot open any web pages "The page cannot be
displayed".

If we log in as any other user, there is no problem.

Your help is appreciated.

Regards,

Guido

Does this particular user was able in the past to connect and access the
internet?.

What happen in this account to make lose connection?.
How to troubleshoot network connectivity problems in Internet Explorer
http://support.microsoft.com/kb/936211
How to troubleshoot TCP/IP connectivity with Windows XP
http://support.microsoft.com/kb/314067

How to Identify a Damaged User Profile and Create a New Profile
http://support.microsoft.com/kb/811151


Go through these cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.

= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

Scan for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm

Open a run command and type in:
ipconfig /flushdns click [OK]
ipconfig /renew click [OK]
netsh winsock reset click [OK]
Reboot your machine and log into that account, does it connect?.

Run disk clean up and then run this command:
sfc /scannow

HTH.
nass

 

[PA Bear [MS MVP]]

Run a /thorough/ check for hijackware (logged on as that User), including
posting your hijackthis log to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for review
by an expert in such matters, not here.**