Cannot ope hyperlinks in Outlook email

A

ACP

The PC in question has two users, both with admin privileges. One can open
hyperlinks in Outlook email and one cannot.

I have searched the web and MSKB and tried everything I could find.

I reset the "Reset Web Settings" in IE 6.

I tried to fix a possible corrupted reg key ~
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\htmlfile\shell\open\command ~ by
importing a new reg key as found in the various web sites. When I click the
new .reg file I get the message "cannot import".

If I go into the registry and click on the htmlfile folder, I get "cannot
open - error while opening key".

What are some other thing I can try?

Thanks....
 
R

Ramesh, MS-MVP

Fix the permissions for that branch. See:

How To Use the Windows XP and Windows Server 2003 Registry Editor Features:
http://support.microsoft.com/kb/310426

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


The PC in question has two users, both with admin privileges. One can open
hyperlinks in Outlook email and one cannot.

I have searched the web and MSKB and tried everything I could find.

I reset the "Reset Web Settings" in IE 6.

I tried to fix a possible corrupted reg key ~
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\htmlfile\shell\open\command ~ by
importing a new reg key as found in the various web sites. When I click the
new .reg file I get the message "cannot import".

If I go into the registry and click on the htmlfile folder, I get "cannot
open - error while opening key".

What are some other thing I can try?

Thanks....
 
A

ACP

Fix the permissions for that branch. See:

How To Use the Windows XP and Windows Server 2003 Registry Editor Features:
http://support.microsoft.com/kb/310426

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

Before reading your reply I thought about the permission issue. I went to
the htmlfile folder and right clicked to change the permissions. When I
clicked on "permissions" I got the following:
You don't have permission to view the current permission settings for
htmlfile, but you can make permission changes

Soooo, I tried to change the permissions. There was nothing at listed in
the box for those that had permission so I added some like Administrator,
System, Users and set the permissions. When I tried to apply these I got
the message that I can't do it!

I tried deleting htmlfile, but of course I could not do that, even in safe
mode.

Any other suggestions?

Thanks for you help.












The PC in question has two users, both with admin privileges. One can open
hyperlinks in Outlook email and one cannot.

I have searched the web and MSKB and tried everything I could find.

I reset the "Reset Web Settings" in IE 6.

I tried to fix a possible corrupted reg key ~
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\htmlfile\shell\open\command ~ by
importing a new reg key as found in the various web sites. When I click the
new .reg file I get the message "cannot import".

If I go into the registry and click on the htmlfile folder, I get "cannot
open - error while opening key".

What are some other thing I can try?

Thanks....
 
R

Ramesh, MS-MVP

Try setting the ownership for that branch. Right-click the key and choose "Permissions". Click "Advanced", and select the "Owner" tab. Assign "Administrators" as the owner of the branch and the subcontainers.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com



Fix the permissions for that branch. See:

How To Use the Windows XP and Windows Server 2003 Registry Editor Features:
http://support.microsoft.com/kb/310426

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

Before reading your reply I thought about the permission issue. I went to
the htmlfile folder and right clicked to change the permissions. When I
clicked on "permissions" I got the following:
You don't have permission to view the current permission settings for
htmlfile, but you can make permission changes

Soooo, I tried to change the permissions. There was nothing at listed in
the box for those that had permission so I added some like Administrator,
System, Users and set the permissions. When I tried to apply these I got
the message that I can't do it!

I tried deleting htmlfile, but of course I could not do that, even in safe
mode.

Any other suggestions?

Thanks for you help.












The PC in question has two users, both with admin privileges. One can open
hyperlinks in Outlook email and one cannot.

I have searched the web and MSKB and tried everything I could find.

I reset the "Reset Web Settings" in IE 6.

I tried to fix a possible corrupted reg key ~
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\htmlfile\shell\open\command ~ by
importing a new reg key as found in the various web sites. When I click the
new .reg file I get the message "cannot import".

If I go into the registry and click on the htmlfile folder, I get "cannot
open - error while opening key".

What are some other thing I can try?

Thanks....
 
A

ACP

Try setting the ownership for that branch. Right-click the key and choose
"Permissions". Click "Advanced", and select the "Owner" tab. Assign
"Administrators" as the owner of the branch and the subcontainers.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

I've tried changing the permissions and it won't let.

This one got me, I'm no registry expert by any stretch, and will reinstall
the OS.

Thanks for trying.....



Fix the permissions for that branch. See:

How To Use the Windows XP and Windows Server 2003 Registry Editor Features:
http://support.microsoft.com/kb/310426

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

Before reading your reply I thought about the permission issue. I went to
the htmlfile folder and right clicked to change the permissions. When I
clicked on "permissions" I got the following:
You don't have permission to view the current permission settings for
htmlfile, but you can make permission changes

Soooo, I tried to change the permissions. There was nothing at listed in
the box for those that had permission so I added some like Administrator,
System, Users and set the permissions. When I tried to apply these I got
the message that I can't do it!

I tried deleting htmlfile, but of course I could not do that, even in safe
mode.

Any other suggestions?

Thanks for you help.












The PC in question has two users, both with admin privileges. One can open
hyperlinks in Outlook email and one cannot.

I have searched the web and MSKB and tried everything I could find.

I reset the "Reset Web Settings" in IE 6.

I tried to fix a possible corrupted reg key ~
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\htmlfile\shell\open\command ~ by
importing a new reg key as found in the various web sites. When I click the
new .reg file I get the message "cannot import".

If I go into the registry and click on the htmlfile folder, I get "cannot
open - error while opening key".

What are some other thing I can try?

Thanks....
 
R

Ramesh, MS-MVP

Another way:

reset registry permissions subinacl - Google Search:
http://www.google.com/search?q=reset+registry+permissions+subinacl

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com



Try setting the ownership for that branch. Right-click the key and choose
"Permissions". Click "Advanced", and select the "Owner" tab. Assign
"Administrators" as the owner of the branch and the subcontainers.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

I've tried changing the permissions and it won't let.

This one got me, I'm no registry expert by any stretch, and will reinstall
the OS.

Thanks for trying.....



Fix the permissions for that branch. See:

How To Use the Windows XP and Windows Server 2003 Registry Editor Features:
http://support.microsoft.com/kb/310426

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

Before reading your reply I thought about the permission issue. I went to
the htmlfile folder and right clicked to change the permissions. When I
clicked on "permissions" I got the following:
You don't have permission to view the current permission settings for
htmlfile, but you can make permission changes

Soooo, I tried to change the permissions. There was nothing at listed in
the box for those that had permission so I added some like Administrator,
System, Users and set the permissions. When I tried to apply these I got
the message that I can't do it!

I tried deleting htmlfile, but of course I could not do that, even in safe
mode.

Any other suggestions?

Thanks for you help.












The PC in question has two users, both with admin privileges. One can open
hyperlinks in Outlook email and one cannot.

I have searched the web and MSKB and tried everything I could find.

I reset the "Reset Web Settings" in IE 6.

I tried to fix a possible corrupted reg key ~
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\htmlfile\shell\open\command ~ by
importing a new reg key as found in the various web sites. When I click the
new .reg file I get the message "cannot import".

If I go into the registry and click on the htmlfile folder, I get "cannot
open - error while opening key".

What are some other thing I can try?

Thanks....
 

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