Cannot delete Word documents

[Paulus]

Im having a very unusual problem with a user. She has XP
Pro, Office XP, a P4 and 1GB of Ram.
When she trys to delete or copy a word document or a
folder containing word documents in Explorer she gets the
standard XP error
"Windows Explorer has encountered a problem and needs to
close . . .etc"
The Error signature is
Appname: explorer.exe
AppVer 6.0.2800.1106
Modname: qvpse3
ModVer 7.0.0.1
Offset: 00005cc1

This happens regardless of whether Word is open.
I've rebuilt all the software in the system from our
standard system image and replaced the system board.

And im fast running out of ideas.
Any ideas ?

 

[Ron Sommer]

Have you checked for viruses?

 

[Paulus]

yes that was the first thing i checked for and its
spotless. No viruses at all on the system.

 

[Bob]

yes that was the first thing i checked for and its
spotless. No viruses at all on the system.

Have you tried a "non-standard" install? Also, have you verified that
the hard disk has no physical problems -- scandisk once found a problem
that chkdsk missed. Try swapping out hard disks. I find it *very* hard
to believe that it's the motherboard that giving you fits.