Cannot delete from 'Sent Box'

[Jan Michael]

I am trying to delete a 'Sent message' and a box with the message an "unknown
error has occurred" pops up and will not allow me to delete the message.

Could anyone give me a suggetion on why this is happening and how to get rid
of it?

 

[Guest]

I am trying to delete a 'Sent message' and a box with the message an
"unknown
error has occurred" pops up and will not allow me to delete the message.

Could anyone give me a suggetion on why this is happening and how to get
rid
of it?

It's usually a problem caused by your antivirus software.

Download and install this fix, with Windows Mail not running:

http://support.microsoft.com/default.aspx/kb/941090

Although it's labelled as for mail stuck in the Outbox, it also works in
other folders. If you don't know whether to use the 32-bit version or
the 64-bit version, try the 32-bit version first. Certain common
antivirus programs, such as most of those from Norton or McAfee,
or a recent one from Trend, tend to cause such problems, although
seldom immediately, so if you have such a program, remember
where to find the fix - you are likely to need it again.

You'll probably have to delete that message after applying the
fix, but it should work then.

 

[Jan Michael]

Thank you Robert, that helped.

It's usually a problem caused by your antivirus software.

Download and install this fix, with Windows Mail not running:

http://support.microsoft.com/default.aspx/kb/941090

Although it's labelled as for mail stuck in the Outbox, it also works in
other folders. If you don't know whether to use the 32-bit version or
the 64-bit version, try the 32-bit version first. Certain common
antivirus programs, such as most of those from Norton or McAfee,
or a recent one from Trend, tend to cause such problems, although
seldom immediately, so if you have such a program, remember
where to find the fix - you are likely to need it again.

You'll probably have to delete that message after applying the
fix, but it should work then.

 

[Guest]

You're welcome.

Thank you Robert, that helped.

 

[patricia]

I am trying to delete a 'Sent message' and a box with the message an "unknown
error has occurred" pops up and will not allow me to delete the message.

Could anyone give me a suggetion on why this is happening and how to get rid
of it?

 

[Guest]

This usually means you have a problem caused by your antivirus software.

Download and install this fix, with Windows Mail not running:

http://support.microsoft.com/default.aspx/kb/941090

Although it's labelled as for mail stuck in the Outbox, it also works in
other folders. If you don't know whether to use the 32-bit version or
the 64-bit version, try the 32-bit version first. Certain common
antivirus programs, such as most of those from Norton or McAfee,
or a recent one from Trend, tend to cause such problems, although
seldom immediately, so if you have such a program, remember
where to find the fix - you are likely to need it again.

 

[Buzz]

I am trying to delete a 'Sent message' and a box with the message an "unknown
error has occurred" pops up and will not allow me to delete the message.

Could anyone give me a suggetion on why this is happening and how to get rid
of it?

 

[Guest]

This usually means a problem caused by an antivirus program. Which if any
such
programs do you have?

Download and install this fix, with Windows Mail not running:

http://support.microsoft.com/default.aspx/kb/941090

Although it's labelled as for mail stuck in the Outbox, it also works in
other folders. If you don't know whether to use the 32-bit version or
the 64-bit version, try the 32-bit version first. Certain common
antivirus programs, such as most of those from Norton or McAfee,
or a recent one from Trend, tend to cause such problems, although
seldom immediately, so if you have such a program, remember
where to find the fix - you are likely to need it again.

 

[Dianna of Marion, OH]

I am trying to delete a 'Sent message' and a box with the message an "unknown
error has occurred" pops up and will not allow me to delete the message.

Could anyone give me a suggetion on why this is happening and how to get rid
of it?

 

[Sherrylgallery]

i finally found the answer to these"stuck' messages by calling HP directly.
I tried the patches first and the other suggestions, but none had worked.
So, this might work for you too. i keep the downloaded files on my computer
for any future problems, but since the fix in April, I have not had a problem
with Windows Mail. Here is the site that HP sent me to and you simply follow
the instructions to download and run what you need:
http://www.oehelp.com/WMUtil/
Good luck! Hope this works for you as it did for me.

 

[Gary VanderMolen]

That fix was superseded by a newer Microsoft fix:
http://support.microsoft.com/default.aspx/kb/941090

 

[mdpianist]

Thank you so much....this finally worked. All I had to do was download that
update. None of the other above "solutions" worked without buying software
first.

 

[Gary VanderMolen]

You're welcome.

--
Gary VanderMolen, MS-MVP

Thank you so much....this finally worked. All I had to do was download that
update. None of the other above "solutions" worked without buying software
first.

 

[nurse missy]

i am getting the same message and this is not allowing my other email to be
sent they are in my out box and when i try to send/recieve i cant not send
anything out of my box it keeps saying unknown error . please help me someone

 

[kelly-peterjohn]

Success. Thanks a million.

--
Pejay

It's usually a problem caused by your antivirus software.

Download and install this fix, with Windows Mail not running:

http://support.microsoft.com/default.aspx/kb/941090

Although it's labelled as for mail stuck in the Outbox, it also works in
other folders. If you don't know whether to use the 32-bit version or
the 64-bit version, try the 32-bit version first. Certain common
antivirus programs, such as most of those from Norton or McAfee,
or a recent one from Trend, tend to cause such problems, although
seldom immediately, so if you have such a program, remember
where to find the fix - you are likely to need it again.

You'll probably have to delete that message after applying the
fix, but it should work then.

 

[Guest]

You're welcome.

Success. Thanks a million.

 

[michaelwood]

I am trying to delete a 'Sent message' and a box with the message an "unknown
error has occurred" pops up and will not allow me to delete the message.

Could anyone give me a suggetion on why this is happening and how to get rid
of it?

 

[Guest]

In Windows Mail, unknown errors and undeletable messages are often
due to interference from an antivirus program. What if any antivirus
programs do you have, and have you ever had a Norton or McAfee
antivirus program on that computer, even one of the trial versions thar
often come already installed on new computers?

For a temporary fix, download and run this program, with Windows
Mail not running:

http://support.microsoft.com/default.aspx/kb/941090

Although it's labelled as for mail stuck in the Outbox, it also works in
other folders. If you don't know whether you have a 32-bit version
of Vista or a 64-bit version, try the hotfix for the 32-bit versions first.
The Vista SP1 update includes this hotfix and more, but takes longer
to install.

 

[dennis]

--
Dennis M

 

[RKARNOLD]

I am trying to delete a 'Sent message' and a box with the message an "unknown
error has occurred" pops up and will not allow me to delete the message.

Could anyone give me a suggetion on why this is happening and how to get rid
of it?