Cannot Complete Assessment

[Guest]

The Windows Experience Index failed with the following popup:

----

Cannot complete assessment.

The assessment or other operation did not complete successfully. This is
due to an error being reported from the operating system, driver, or other
component.

----

How can I debug this error and find the resolution?

Thanks,

Neil

 

[Richard Urban]

I have seen this when a computer has a video card that is totally
incompatible (in one case it was a Nvidia MX400 - DX4 with 128 meg of RAM).
Vista still installed and ran, it just couldn't give an assessment reading.
And, of course, Aero was non existent.

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

 

[Frank]

The Windows Experience Index failed with the following popup:

----

Cannot complete assessment.

The assessment or other operation did not complete successfully. This is
due to an error being reported from the operating system, driver, or other
component.

----

How can I debug this error and find the resolution?

Thanks,

Neil

Almost the same happens to me, but the error message says: "This system does
not have the necessary multi-media support to run the requested assessment"

But it worked the first 2 or 3 weeks after clean install of Vista Ultimate.
I have a NVidia GeForce 7600GS.

Frank

 

[Guest]

Same problem. Results:
13786853 (3672) - winsat\main.cpp:2295: --- START 2007\4\8 16:01:13 PM ---
13787305 (3672) - winsat\main.cpp:2567: IsFormal=TRUE IsMoobe=FALSE.
13787337 (3672) - winsat\main.cpp:1974: DWM Running.
13787727 (3672) - winsat\main.cpp:1987: turning off DWM.
13788039 (3672) - winsat\main.cpp:2051: EMD device detected to be on. EMD
will be restored on exit.
13788226 (3672) - mlib\syspowertools.cpp:0872: Read the active power scheme
as '381b4222-f694-41f0-9685-ff5bb260df2e'
13788366 (3672) - winsat\main.cpp:2108: power policy saved.
13788741 (3672) - mlib\syspowertools.cpp:0904: Set the active power scheme
to 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c'
13788803 (3672) - winsat\main.cpp:2120: power policy set to maximum.
13789614 (3672) - winsat\main.cpp:2756: IsOfficial=TRUE IsFormal=TRUE
IsMoobe=FALSE RanOverTs=FALSE RanOnbatteries=FALSE
13789645 (3672) - winsat\main.cpp:1161: Running Assessment: features ''
13791377 (3672) - winsat\main.cpp:1436: Assessment completed
13791408 (3672) - winsat\main.cpp:1161: Running Assessment: graphicsformal '
-wddm'
13890251 (3672) - winsat\main.cpp:1390: DWM Assessment completed
13890453 (3672) - winsat\processresults.cpp:2109: Wrote video memory
bandwidth to the registry 1702710
13890594 (3672) - winsat\main.cpp:1408: DWM Assessment results processing
SUCCESS
13890609 (3672) - winsat\main.cpp:1436: Assessment completed
13890625 (3672) - winsat\main.cpp:1161: Running Assessment: media '-input
{winsatencode.wmv} -encode {winsat.prx}'
13891670 (3672) - winsat\main.cpp:1430: Assessment FAILED due to an error
13891717 (3672) - winsat\main.cpp:1161: Running Assessment: moobego ''
13891733 (3672) - winsat\main.cpp:1161: Running Assessment: mfmedia '-input
{winsat.wmv} -nopmp'
13899018 (3672) - winsat\main.cpp:1436: Assessment completed
13899049 (3672) - winsat\main.cpp:1161: Running Assessment: cpu '-encryption'
13907021 (3672) - winsat\main.cpp:1436: Assessment completed
13907083 (3672) - winsat\main.cpp:1161: Running Assessment: cpu '-compression'
13917317 (3672) - winsat\main.cpp:1436: Assessment completed
13917348 (3672) - winsat\main.cpp:1161: Running Assessment: cpu '-encryption2'
13920530 (3672) - winsat\main.cpp:1436: Assessment completed
13920593 (3672) - winsat\main.cpp:1161: Running Assessment: cpu
'-compression2'
13930842 (3672) - winsat\main.cpp:1436: Assessment completed
13930904 (3672) - winsat\main.cpp:1161: Running Assessment: mem ''
13936068 (3672) - winsat\main.cpp:1436: Assessment completed
13936193 (3672) - winsat\main.cpp:1161: Running Assessment: disk '-seq -read
-n 0'
13957939 (3672) - winsat\main.cpp:1436: Assessment completed
13957955 (3672) - winsat\main.cpp:1161: Running Assessment: disk '-flush -n 0'
13958095 (3672) - winsat\main.cpp:1430: Assessment FAILED due to an error
13958251 (3672) - winsat\processresults.cpp:0672: Total physical mem
available to the OS : 0.98 GB (1,063,071,744 bytes)
13958267 (3672) - winsat\processresults.cpp:0732: Physical memory available
to the OS is less than or equal to 1.5GB - limit mem score to 4.5
13958423 (3672) - mlib\syspowertools.cpp:0904: Set the active power scheme
to 381b4222-f694-41f0-9685-ff5bb260df2e'
13958454 (3672) - winsat\main.cpp:2155: Power state restored.
13958454 (3672) - winsat\main.cpp:2171: Successfully reenabled EMD.
13958470 (3672) - winsat\main.cpp:2193: Composition restarted
13958532 (3672) - winsat\main.cpp:3216: exit value = 1.

 

[Guest]

I get the same message everytime now also. I'm glad I looked on here. I am
now thinking it has something to do with Nvidia drivers. I'm running a
7600GS (512MB Nvidia card) with the latest drivers. My computer runs through
ALL of the tests and when I expect it to spit out a value, gives me the same
error as below. Can one of the Microsoft techs monitoring this discussion
please pass any information they have or pass this information on to Nvidia?

 

[Guest]

I have the same error and I have an MSI 8600GT OC with full DX10 support.
I've tred everything. Including the latest nvidia drivers installed as the
admin. My score even disappeared for awhile.

 

[Ian Betts]

I have the same error and I have an MSI 8600GT OC with full DX10 support.
I've tred everything. Including the latest nvidia drivers installed as the
admin. My score even disappeared for awhile.

Its a problem card. Did you find Vista drivers for your cards.

 

[Guest]

I have the latest Vista drivers. I've also run all the diagnostics on my OS.
Right now my assessment score is a 4.0 (Unrated). I was able to get a
successful rating when I first installed Vista, which is good, otherwise I
wouldn't be able to run Aero...I think that is the only performance hit that
the assessment can give you. I found that my error is happening around when
it tries to run a certain *.wmv file. I found the file and it isn't corrupt
and works. It just fails during the assessment. Frustrating. I'm not going
to reformat because of it though...haha. My computer's performance is not
being hindered at all. It just sucks knowing something isn't right
somewhere. Any Microsoft techs reading these?