! cannot be found

[Guest]

When I start WinWord2003, I get two errors that say something cannot be
found, but it does not say what. I only get the triangle with the
exclaimation point and the words cannot be found. I have looked at the
add-ons, and removed all of them, so it should not be trying to load
something else. This is a part of a clean install. The only other major
thing I am running is Norton. Is there a way to get WinWord to log
everything it does during startup? Do you have any other suggestions?

 

[Graham Mayor]

See http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

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Graham Mayor - Word MVP

My web site www.gmayor.com

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[Guest]

Graham,

Thank you for your response. I have done everything in those links with no
change. I even uninstalled Office, deleted the install directory, and
reinstalled, but the behavior is the same. When I start up in safe mode, I
do not get the error, so something is getting loaded that is causing the
error. When I look at the addins, there were no addins listed in Word,
however the registry showed some addin keys. I renamed them, but that did
not change the behavior. Is there a way to start word so I can see what is
being loaded when?

Bruce..

 

[Graham Mayor]

You probably have a COM add-in?

From Word help:

Load or unload a Component Object Model (COM) add-in program

If you are not a developer, you probably will not need to load or unload a
Component Object Model (COM) add-in because most COM add-ins include an
install and uninstall program that loads or unloads the add-in for you.

1. If you have already added the COM Add-Ins command to the Tools menu, skip
to Step 6.

2. On the Tools menu, click Customize, and then click the Commands tab.

3. In the Categories box, click Tools.

4. Drag COM Add-Ins from the Commands box over the Tools menu. When the
Tools menu displays the menu commands, point to the location where you want
the COM Add-Ins command to appear on the menu, and then release the mouse
button.

5. Click Close.

6. On the Tools menu, click COM Add-Ins and do any of the following:

To load an add-in, select the check box next to the add-in name in the
Add-Ins available list. If the add-in you want isn't in the Add-Ins
available list, click Add, locate the add-in, and then click OK.

To unload an add-in from memory but keep its name in the list, clear the
check box next to the add-in name.

To remove an add-in from the list and also from the list of registered
add-ins in the registry file, select its name, and then click Remove.

Note Unloading or removing an add-in doesn't remove it from your computer.


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Graham Mayor - Word MVP

My web site www.gmayor.com

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[Guest]

Graham,

If you look at my initial post, you will find that I already deleted all of
the add-ins. The behavior remains the same.

Bruce..

 

[Graham Mayor]

Clearly you haven't removed them all. COM add-ins are listed separately from
DOT add-ins. Safe mode loads Word without add-ins or the default template.
Rename normal.dot and if the problem remains you still have some add-in (or
part of one) that is causing trouble. Unfortunately without knowing what you
have installed (or uninstalled) that's as far as I can go at this distance.

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Graham Mayor - Word MVP

My web site www.gmayor.com

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[Guest]

Unfortunately, I don't either. This is a fresh install. The first thing
installed was WinXP. The second was Norton. The third was office. The
behavior began then.

Bruce..

 

[Graham Mayor]

Norton has problems of its own. Have you tried unchecking its office
plug-in, which conflicts with a number of aspects of Word performance and
does nothing useful?

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<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

 

[Guest]

Yes, that plugin has been disabled. I just switched to Norton from McAfee.
McAfee got to be too big a drain on resources.