can see attachment cannot open

[rob]

I need help with windows mail.
I received some mails with jpg files in it but i cannot see them.

the mail size is 1444kb, but when i open the mail it just give me the text
and no fotos.
I ask them to resend the mail with the fotos as attachments, and now
windows
mail says i have an attachment via the icon but i cannot select open
attachment?

I tried too uncheck the security setting but that din't hlp

 

[Steve Cochran]

Try saving the attachments first and then see if you can open them.

File | Save attachments

steve

 

[Gary VanderMolen]

Make sure images and attachments are enabled:
Tools, Safety Options, Security, uncheck "Block images..." and also
uncheck "Do not allow attachments..."

Also, go to Tools, Options, Read, and uncheck "Read all
messages in plain text".

If no improvement, what happens when you save the attachment and
then open that file outside of Windows Mail?

 

[rob]

I have unchecked all the above, but no improvenment.

That is the strange part I cannot chose the option save attachments its gray.
but in the inbox it says i have an attachment, and the size of the mails are
such tha you would expect an attachment or a lot of pictures enclosed.

 

[rob]

i cannot save the attchments its gray, but in the inbox its says i have an
attachment.

 

[rob]

I tried to send the email to another adres and opened it on another computer,
with outlook. It showed no attachment and just a very smal size.

 

[Gary VanderMolen]

Perhaps your antivirus is preventing you from saving the attachment.
Which antivirus are you running? Some of them are not fully compatible
with Windows Mail.

 

[rob]

Hi gary,

The problem wasn't my antivirus (avg) but my ISP probably blocked the e-mails.
I solved this by upgrading to windows live mail and asked the sender to send
the jpg to my hotmail adres.

Thanks for your help.

Rob

 

[Gary VanderMolen]

That's one way to solve that problem. Good thinking!