Can NOT change Internet Options in IE 6.0 SP1

[Christina]

Two days ago, I installed Search and Destroy free Spyware
on my XP machine. (I used it previously on a '98 machine
with no problems).

On the XP machine, I am the administrator. During the
install of Search and Destroy, I must have clicked on
something that led to the 'no changing of homepage'
option. When I went to "Tools, Internet Options," I
received an error message, "This operation has been
cancelled due to restrictions in effect on this
computer. Please contact your system administrator."

After seeing that message, I did an uninstall of Search
and Destroy. Everything is gone, plus I updated (again)
virus software, windows updates, etc. etc. I rebooted
the machine in hopes to 'clean' itself.

The error message is still remaining, even though I no
longer have the spyware removal software installed. Any
ideas or assistance would be greatly appreciated.

Thanks in advanced! Good evening to everyone!

--Christina

 

[Christina]

In addition to below comment, I logged on to my husband's
account on the same machine, and he IS able to change his
homepage and everything else in Internet Options. Thanks
again.

--Christina

 

[XPUSER]

Two days ago, I installed Search and Destroy free Spyware
on my XP machine. (I used it previously on a '98 machine
with no problems).

On the XP machine, I am the administrator. During the
install of Search and Destroy, I must have clicked on
something that led to the 'no changing of homepage'
option. When I went to "Tools, Internet Options," I
received an error message, "This operation has been
cancelled due to restrictions in effect on this
computer. Please contact your system administrator."

After seeing that message, I did an uninstall of Search
and Destroy. Everything is gone, plus I updated (again)
virus software, windows updates, etc. etc. I rebooted
the machine in hopes to 'clean' itself.

The error message is still remaining, even though I no
longer have the spyware removal software installed. Any
ideas or assistance would be greatly appreciated.

Thanks in advanced! Good evening to everyone!

--Christina

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ISSUE:

Internet Explorer | Tools | Internet Options

"This operation has been cancelled due to restrictions on this computer.
Please contact your system administrator."

RESOLUTION:

Method 1:

(gpedit.msc only available on XP Pro)

Start > Run - type in "gpedit.msc" (without quotes).
Under User Configuration, expand Administrative Templates, Windows Components,
Internet Explorer, Browser menus.
Double click the "Tools menu: Disable Internet Option... menu option."
In the Setting menu it should be checked on " Not configured"

If it is already set to "Not Configured", set it to "Disabled"
and then back to "Not Configured".

The Internet Options menu should be available again.


Method 2:

IMPORTANT: This article contains information about modifying the registry.
Before you modify the registry, make sure to back it up and make sure that
you understand how to restore the registry if a problem occurs. For information
about how to back up, restore, and edit the registry, click the following article
number to view the article in the Microsoft Knowledge Base:

Description of the Microsoft Windows Registry
http://support.microsoft.com/default.aspx?scid=kb;EN-US;256986


Start > Run > type in "regedit" (without quotes)
1. Expand HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Internet Explorer\Restrictions
2. In the right pane, check to see if the Nobrowseroptions entry exists. If so, right
click the Nobrowseroptions entry, then click on delete and confirm that you want to
delete it. Close Registry Editor and restart the computer.
3. The Internet Options menu should be available again.

HTH

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