Can an ISP disable modem configuration?

[Mikey]

Have a Versatek ver170p modem. It works fine. I bought it from my ISP
last year when I signed up with them for high speed internet service.
According to the instructions that came with the modem (and on
Versatek's website) I should be able to configure the modem by entering
http://192.168.1.1 in a browser, but when I do this in Internet Explorer
I get "Internet Explorer cannot display the webpage". In Firefox it
shows "The connection has timed out". When I "ping" it, everything is
okay. Have tried this with my firewall off, same thing. I've never
been able to get into the configuration menu of the modem, when I first
got the modem I tried and couldn't but didn't worry about it because the
modem worked. Yesterday thought I'd try again to get to the
configuration menu but got the same thing that I got last year.
I know, if it ain't broke, don't fix it, and I don't intend to fool
around with any of the configuration settings, but it bugs me that I
can't get to the configuration settings.
I'm presuming that my ISP configured the modem to whatever configuration
it needed to connect to them, but could they also have configured it so
that trying to configure it through a browser and http://192.168.1.1
wouldn't work, to prevent anyone from changing the settings?

 

[Tom [Pepper] Willett]

Well, what did your ISP say when you contacted them?

: Have a Versatek ver170p modem. It works fine. I bought it from my ISP
: last year when I signed up with them for high speed internet service.
: According to the instructions that came with the modem (and on
: Versatek's website) I should be able to configure the modem by entering
: http://192.168.1.1 in a browser, but when I do this in Internet Explorer
: I get "Internet Explorer cannot display the webpage". In Firefox it
: shows "The connection has timed out". When I "ping" it, everything is
: okay. Have tried this with my firewall off, same thing. I've never
: been able to get into the configuration menu of the modem, when I first
: got the modem I tried and couldn't but didn't worry about it because the
: modem worked. Yesterday thought I'd try again to get to the
: configuration menu but got the same thing that I got last year.
: I know, if it ain't broke, don't fix it, and I don't intend to fool
: around with any of the configuration settings, but it bugs me that I
: can't get to the configuration settings.
: I'm presuming that my ISP configured the modem to whatever configuration
: it needed to connect to them, but could they also have configured it so
: that trying to configure it through a browser and http://192.168.1.1
: wouldn't work, to prevent anyone from changing the settings?
:

 

[Big Al]

Have a Versatek ver170p modem. It works fine. I bought it from my ISP
last year when I signed up with them for high speed internet service.
According to the instructions that came with the modem (and on
Versatek's website) I should be able to configure the modem by entering
http://192.168.1.1 in a browser, but when I do this in Internet Explorer
I get "Internet Explorer cannot display the webpage". In Firefox it
shows "The connection has timed out". When I "ping" it, everything is
okay. Have tried this with my firewall off, same thing. I've never
been able to get into the configuration menu of the modem, when I first
got the modem I tried and couldn't but didn't worry about it because the
modem worked. Yesterday thought I'd try again to get to the
configuration menu but got the same thing that I got last year.
I know, if it ain't broke, don't fix it, and I don't intend to fool
around with any of the configuration settings, but it bugs me that I
can't get to the configuration settings.
I'm presuming that my ISP configured the modem to whatever configuration
it needed to connect to them, but could they also have configured it so
that trying to configure it through a browser and http://192.168.1.1
wouldn't work, to prevent anyone from changing the settings?

I guess if you can ping it then you got the right address. Either that
or some machine in the house is using that # and responding.
And yes, this is how you normally configure a router. Or at least look
at it. Your ISP might be more help.

Then again you can always do a factory reset but as you say, it works!!!

Look at C:\WINDOWS\system32\drivers\etc\hosts file. Just in case
someone/something put an entry in there to screw things up, it should be
basically blank, at least no 198.x.x.x entry. And make sure you're
wired to the router not wireless. But that's a me thing, as I normally
get into the router to configure wireless settings and of course you
don't want to change them while your connected wireless right.

 

[smlunatick]

Have a Versatek ver170p modem.  It works fine.  I bought it from my ISP
last year when I signed up with them for high speed internet service.
According to the instructions that came with the modem (and on
Versatek's website) I should be able to configure the modem by enteringhttp://192.168.1.1in a browser, but when I do this in Internet Explorer
I get "Internet Explorer cannot display the webpage".  In Firefox it
shows "The connection has timed out".  When I "ping" it, everything is
okay.  Have tried this with my firewall off, same thing.  I've never
been able to get into the configuration menu of the modem, when I first
got the modem I tried and couldn't but didn't worry about it because the
modem worked.  Yesterday thought I'd try again to get to the
configuration menu but got the same thing that I got last year.
I know, if it ain't broke, don't fix it, and I don't intend to fool
around with any of the configuration settings, but it bugs me that I
can't get to the configuration settings.
I'm presuming that my ISP configured the modem to whatever configuration
it needed to connect to them, but could they also have configured it so
that trying to configure it through a browser andhttp://192.168.1.1
wouldn't work, to prevent anyone from changing the settings?

Yes, ISP can modify the configuration of the DSL / cable modems. I
have a Speed Touch Home from my ISP. The manual also states the IP
address of 192.168.1.1 (??) but it is on 10.0.0.138 (??.) You need
to contact the ISP and ask fort he web config access info (username,
password and true IP address.)

I also have a SpeedTouch 4200 and it is supposed to have two modes:
router and bridge. However, it is set in "bridge" mode and there is
not method of accessing any internal web config pages.

 

[Mikey]

I guess if you can ping it then you got the right address. Either that
or some machine in the house is using that # and responding.
And yes, this is how you normally configure a router. Or at least look
at it. Your ISP might be more help.

Then again you can always do a factory reset but as you say, it works!!!

Look at C:\WINDOWS\system32\drivers\etc\hosts file. Just in case
someone/something put an entry in there to screw things up, it should be
basically blank, at least no 198.x.x.x entry. And make sure you're
wired to the router not wireless. But that's a me thing, as I normally
get into the router to configure wireless settings and of course you
don't want to change them while your connected wireless right.

Checked the hosts file, it's blank. And I have just the one computer, not
wireless, the modem is wired directly into the computer.
I'm afraid to do a factory reset because I'm thinking that then I might not be
able to connect to my ISP.

 

[Mikey]

Yes, ISP can modify the configuration of the DSL / cable modems. I
have a Speed Touch Home from my ISP. The manual also states the IP
address of 192.168.1.1 (??) but it is on 10.0.0.138 (??.) You need
to contact the ISP and ask fort he web config access info (username,
password and true IP address.)

I also have a SpeedTouch 4200 and it is supposed to have two modes:
router and bridge. However, it is set in "bridge" mode and there is
not method of accessing any internal web config pages.

When I do ipconfig it shows the IP address as 192.168.1.1. I'm thinking that if I called my ISP they'd tell me the same thing. Or could it be
different than what ipconfig shows?

 

[Big Al]

Checked the hosts file, it's blank. And I have just the one computer, not
wireless, the modem is wired directly into the computer.
I'm afraid to do a factory reset because I'm thinking that then I might not be
able to connect to my ISP.

You're right. A reset is last resort. I'm just giving you options.

 

[Big Al]

When I do ipconfig it shows the IP address as 192.168.1.1. I'm thinking that if I called my ISP they'd tell me the same thing. Or could it be
different than what ipconfig shows?

If ipconfig shows YOUR ip as 192.168.1.1 then that's why ping works!
Your own PC is responding. Then the router has to be some other IP #.
Try ping or your web browser on 192.168.1.0 ?

 

[Mikey]

If ipconfig shows YOUR ip as 192.168.1.1 then that's why ping works!
Your own PC is responding. Then the router has to be some other IP #.
Try ping or your web browser on 192.168.1.0 ?

When I ping 192.168.1.0 I get "Destination specified is invalid", and in Internet Explorer get "Internet Explorer cannot display the webpage".

 

[Big Al]

When I ping 192.168.1.0 I get "Destination specified is invalid", and in Internet Explorer get "Internet Explorer cannot display the webpage".

When I do ipconfig on my pc, I get:
Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . : home
IP Address. . . . . . . . . . . . : 192.168.1.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1

And this shows my gateway is my router and its 192.168.1.1
My IP is 192.168.1.3 And I know the other PC's in the house are .2
and .4 and .5 etc

Normally the router is 1 and all the others are 2,3,4,5...... 255
Any help?

 

[smlunatick]

When I ping 192.168.1.0 I get "Destination specified is invalid", and in Internet Explorer get "Internet Explorer cannot display the webpage".- Hide quoted text -

- Show quoted text -

192.168.1.0 is not a valid IP address. This is reserved for the
local IP LAN network.

 

[Big Al]

192.168.1.0 is not a valid IP address. This is reserved for the
local IP LAN network.

I thought of that as soon as I hit send. And obviously when I saw his
reply.

 

[Mikey]

When I do ipconfig on my pc, I get:
Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . : home
IP Address. . . . . . . . . . . . : 192.168.1.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1

And this shows my gateway is my router and its 192.168.1.1
My IP is 192.168.1.3 And I know the other PC's in the house are .2
and .4 and .5 etc

Normally the router is 1 and all the others are 2,3,4,5...... 255
Any help?

No, but thanks for trying. This is what I get when I do ipconfig:

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 192.168.1.1
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1

PPP adapter myisp (PPOE):

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : xxx.xxx.xx.xxx
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : xxx.xxx.xx.xxx

I replaced the numbers in the PPP adapter information with Xs.

 

[Big Al]

No, but thanks for trying. This is what I get when I do ipconfig:

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 192.168.1.1
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1

PPP adapter myisp (PPOE):

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : xxx.xxx.xx.xxx
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : xxx.xxx.xx.xxx

I replaced the numbers in the PPP adapter information with Xs

This might give others a good idea, I don't like that your IP and the
gateway are the same, but I'm not the network guru. So hang in and see
if others reply in a while. Good luck.

 

[smlunatick]

No, but thanks for trying.  This is what I get when I do ipconfig:

Ethernet adapter Local Area Connection:

         Connection-specific DNS Suffix  . :
         IP Address. . . . . . . . . . . . : 192.168.1.1
         Subnet Mask . . . . . . . . . . . : 255.255.255.0
         Default Gateway . . . . . . . . . : 192.168.1.1

PPP adapter myisp (PPOE):

         Connection-specific DNS Suffix  . :
         IP Address. . . . . . . . . . . . : xxx.xxx.xx.xxx
         Subnet Mask . . . . . . . . . . . : 255.255.255.255
         Default Gateway . . . . . . . . . : xxx.xxx.xx.xxx

I replaced the numbers in the PPP adapter information with Xs.- Hide quoted text -

- Show quoted text -

You are using a DSL modem with a PPPoE style access which requires a
username and password. The IP address of 192.168.1.1 is "bogus" and
it is just used to set up the network address with a "static" IP.

 

[Mikey]

You are using a DSL modem with a PPPoE style access which requires a
username and password. The IP address of 192.168.1.1 is "bogus" and
it is just used to set up the network address with a "static" IP.

I know that I'll need my username and password to configure anything in the modem's settings.
But I can't get into the configuration menu to enter my username and password.

 

[smlunatick]

I know that I'll need my username and password to configure anything in the modem's settings.
But I can't get into the configuration menu to enter my username and password.- Hide quoted text -

- Show quoted text -

The way the PPPoE internet access is done, a PPPoE adapter is created
and all traffice is sent this adapter.

The 192.168.1.1 address is a "bogus" IP set up in your Ethernet
adapter so that the modem will always be available. You can always
change the IP address to a different series. I was abl;e to change
mine to 10.0.0.100 and then I found my SpeedTouch Home modem 's
configuration pages.

 

[Mikey]

The way the PPPoE internet access is done, a PPPoE adapter is created
and all traffice is sent this adapter.

The 192.168.1.1 address is a "bogus" IP set up in your Ethernet
adapter so that the modem will always be available. You can always
change the IP address to a different series. I was abl;e to change
mine to 10.0.0.100 and then I found my SpeedTouch Home modem 's
configuration pages.

But how do I change the IP address?

 

[OldDuke]

Have a Versatek ver170p modem. It works fine. I bought it from my ISP
last year when I signed up with them for high speed internet service.
According to the instructions that came with the modem (and on
Versatek's website) I should be able to configure the modem by entering
http://192.168.1.1 in a browser, but when I do this in Internet Explorer
I get "Internet Explorer cannot display the webpage". In Firefox it
shows "The connection has timed out". When I "ping" it, everything is
okay. Have tried this with my firewall off, same thing. I've never
been able to get into the configuration menu of the modem, when I first
got the modem I tried and couldn't but didn't worry about it because the
modem worked. Yesterday thought I'd try again to get to the
configuration menu but got the same thing that I got last year.
I know, if it ain't broke, don't fix it, and I don't intend to fool
around with any of the configuration settings, but it bugs me that I
can't get to the configuration settings.
I'm presuming that my ISP configured the modem to whatever configuration
it needed to connect to them, but could they also have configured it so
that trying to configure it through a browser and http://192.168.1.1
wouldn't work, to prevent anyone from changing the settings?

Why ask here? What you ISP can do to your modem has absolutely
NOTHING to do with the XP OS and as such the question is out of place
HERE.

Ask elsewhere

 

[Bill in Co.]

Why ask here?

Maybe he misses you.