Calendar reminder does not work even though it's turned on

[Ken Slovak - [MVP - Outlook]]

This has nothing to do with the registry, it's internal hidden MAPI things
inside of Outlook. I also know of no KB articles or really any other
documentation on any of this.

If you download OutlookSpy from www.dimastr.com and install it when Outlook
isn't running it will show a new toolbar the next time Outlook is started.
From there I can guide you as to what to look for but I need to know your
Outlook version, whether using a PST file or Exchange mailbox and what type
of accounts are feeding that mail store.

 

[Guest]

Picked up OutlookSpy. I've got Outlook 2000 SR3, 9.0.0.6627, using a pst
file. I've got 2 email addresses from my own domain, a pacbell.net account,
and a gmail account (using pop/smtp).

If you need anything else to get me started, just say the word.

 

[Ken Slovak - [MVP - Outlook]]

Open Outlook and select your PST file.

Click the IMsgStore button in the OutlookSpy toolbar.

In that dialog click the Open Root Container button at the top left.

Select the GetHierarchyTable tab and in the list at the left you should see
a folder labeled Reminders.

Select that folder and either double-click on it to open it or click the
OpenEntry button.

See if there's a tab in the dialog labeled GetSearchCriteria, if so select
it. You should see 4 folders listed at the left of the tab: Inbox, Calendar,
Contacts, Tasks.

Select the GetContentsTable tab and see if your reminder items are listed
there.

If you don't have your items listed or there is more than 1 folder labeled
as Reminders (might be Reminders1 and so on) or the 4 folders weren't listed
in the search criteria tab then something is not working correctly with the
Reminders folder.

Close all the OutlookSpy dialogs and if you saw anything wrong there select
IMsgStore again and open the Root Folder again. Select the Reminders folder
in the GetHierarchyTable tab and click the Delete button. If you have other
RemindersXX folders select them and also click Delete until all are removed.

Then close the dialogs and exit Outlook and in the Start, Run dialog type:
outlook.exe /resetfolders
Then press Enter.

See if that helps.

 

[Guest]

Happy Monday, Ken!

Printed out your wonderfully detailed instructions and found that quite a
few entries had mapi errors. Made the modifications without difficulty using
OutlookSpy. Didn't work.

Went back in and took another peek at the Hierarchy Table and found still
one more mapi error in the rowID, so only deleted that entry. Still no
reminders.

Each time I started Outlook with the /reset folders switch.

The only thing I can think of is to completely delete the calendar and
re-create it. Seems a bit drastic, but the only other option I see is to
completely erase Office and reinstall.

P.S. Hubby's Outlook works fine. Would it be worthwhile to look at his
computer and compare some of the entries to those on mine?

Can't tell you how much I appreciate your help with this. It really is a
problem for me as I've grown to depend on my computer.

 

[Ken Slovak - [MVP - Outlook]]

I would first of all make sure Outlook is closed and run Scanpst.exe against
your PST file. You can find it using Windows Explorer. Run it until it finds
no errors in that file. Then after that try using the /resetfolders and
/cleanreminders command switches when starting Outlook. Open the Start, Run
dialog and in it type:

outlook.exe /resetfolders /cleanreminders

Make sure the spaces are there before the switches. Then press Enter.

 

[Guest]

Ken, I appreciate you holding my hand through this. It has been quite a
struggle.

Despite Scanpst.exe reporting no errors, the reminders are now working. It's
my belief that the previous procedures also corrected other errors that
weren't *yet* resulting in obvious operational problems.

Again, thank you for all your assistance in resolving this problem.

 

[Guest]

Thank you very much Ken!! It also worked for me. It was driving me crazy...

Sherri

 

[Ken Slovak - [MVP - Outlook]]

Set the Navigation Pane to display the Folder List. Right-click on the
Personal Folders (Outlook Today) folder there. Select Properties, then the
Advanced button. The path to your PST file is listed there. You can enter
that textbox and scroll it to see the entire path and file name.

Only run ScanPST when Outlook is not running.

 

[Guest]

Ken,
Thanks for being so helpful to everyone!
I tried your suggested technique, but it didn't help. Do I need to shut
down the computer or Outlook after doing that, before it works?

 

[Ken Slovak - [MVP - Outlook]]

Outlook should be shut down before running the command to start it in the
Start, Run dialog of course. Other than that you shouldn't have to do
anything.

If that doesn't work then I'd suggest in order:

1. Close Outlook and find ScanPST.exe using Windows Explorer. You might have
to show hidden and system files and folders to see it. Make sure you know
the location of your PST file so you can point ScanPST to it. Run ScanPST 3
times or until it doesn't find any errors. After that start Outlook again
using the same /resetfolders and /cleanreminders switches.

2. If that doesn't work close Outlook. Then create a new profile. Do not
copy the existing one. Point the new profile at your existing PST file as
the data source. Use the Mail applet in the Control Panel to add a new
profile. You will need the settings for your email accounts.

3. If that doesn't work set Outlook to use a new PST file instead of the
existing one. If reminders work there then open the existing PST in Outlook
and copy everything from that to the new one. Do not import.

 

[Guest]

Thank you, Ken.
It also worked for me!
I. Rodriguez
Kansas

 

[Guest]

Thanks Ken.
Had a similar issue. This solution worked for me too.

Yash

 

[Guest]

This worked for me, too! Very happy now. Thanks Ken!

-John

 

[mattolympus]

For some reason when I loaded Reminder Manager on to my computer last week, my outlook had a heart attack and removed the Reminder Manager - and also any ability to Remind me about anything. 2 missed meetings later and I decided to have a look on the internet for a solution. I'm glad to say that typing in:
outlook.exe /resetfolders /cleanreminders
into the Start->Run... box fixed the problem.
Thanks Ken!

 

[Gary]

I ran “outlook.exe / resetfolders / cleanreminders†but I still have a
problem with 2 reminders that I have even deleted the appointment completely,
but still get a reminder for each every time I start Outlook 2007. Here are
the error messages:
Error message that I get if I try to dismiss the reminder – “Cannot turn off
the reminder. You may be reminded again. Cannot locate recurrence
information for this appointmentâ€
Error message that I get if I try to dismiss the reminder – “Cannot postpone
the reminder. Cannot locate recurrence information for this appointmentâ€
Then when I click OK I get this error message – “ There is an error snoozing
the reminder “Your Appointmentâ€, Snooze operation terminated.â€

Any other advise???

 

[Kd]

Hi

I am having major issues here. I have tried the start run cleanreminders
and resetfolder options and still nothing.

a few questions. Is there a reminder turn on feature? when I do the
cleanreminder in the run dialog, it just opens up outlook and then nothing.
isthat what it is supposed to do?

please help...I am desperate for a solution before i miss an important
meeting.

 

[Brian Tillman [MVP - Outlook]]

a few questions. Is there a reminder turn on feature? when I do the
cleanreminder in the run dialog, it just opens up outlook and then nothing.
isthat what it is supposed to do?

Yes, that's what you'll see. Outlook will just start, but it should
regenerate all reminders from scratch in the process.

 

[Diane Poremsky [MVP]]

the only reminder "turn on feature" is at tools, options, other, advanced -
reminders.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

 

[Chris Scheepers]

Hi,

My reminders only work on messages in my Inbox. The pop-up function does not
work when a reminder is set on a mail in my sent items. I've tried everything
now but only reminders/pop-ups that is set on messages in my Inbox are
working. Is this suppose to be like this or am I doing something wrong?
Please help...

the only reminder "turn on feature" is at tools, options, other, advanced -
reminders.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Hi

I am having major issues here. I have tried the start run cleanreminders
and resetfolder options and still nothing.

a few questions. Is there a reminder turn on feature? when I do the
cleanreminder in the run dialog, it just opens up outlook and then
nothing.
isthat what it is supposed to do?

please help...I am desperate for a solution before i miss an important
meeting.

 

[Diane Poremsky [MVP]]

That’s how it works - they only fire in default folders unless you use an
addin. The only addin available is at slovaktech.com.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Hi,

My reminders only work on messages in my Inbox. The pop-up function does
not
work when a reminder is set on a mail in my sent items. I've tried
everything
now but only reminders/pop-ups that is set on messages in my Inbox are
working. Is this suppose to be like this or am I doing something wrong?
Please help...

the only reminder "turn on feature" is at tools, options, other,
advanced -
reminders.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Hi

I am having major issues here. I have tried the start run
cleanreminders
and resetfolder options and still nothing.

a few questions. Is there a reminder turn on feature? when I do the
cleanreminder in the run dialog, it just opens up outlook and then
nothing.
isthat what it is supposed to do?

please help...I am desperate for a solution before i miss an important
meeting.