Cable DSL Hookup Problem

[Guest]

The cable guys came in and hooked up their stuff to enable cable dsl. The
tech said that the equipment only worked with a hard wire connection to the
computer, but that the network connections window only showed a 1345
connection - not the one he usually saw. He said that it looked like I was
missing a file that enables the hardwire LAN connection. I did windows xp
update, but it said that nothing needed updating. Any ideas?

 

[R. McCarty]

Likely the Motherboard based Ethernet NIC (Network Interface Card)
is disabled in BIOS setup. Most all PCs now come pre-configured with
an on-board NIC or multiple NICs. Look at the back panel of the PC.
You should see what appears to be a larger form of the standard phone
or RJ socket ( with more pins than a modem/phone line ). You can also
check the existence of Wired NICs from Device Manager, Network
Adapters category. Usually they will appear as something similar to
"Intel(R) Pro 10/1000 VE Network Connection". Make sure the device(s)
aren't shown with a Red X or Yellow exclamation point preceding them.