Bug found in Outlook 2007

[Michael Wexin]

There is a BUG in Outlook 2007 build 12.0.4518.1014.

I have TWO profiles, and very often when I start with the non-Default one,
and then close it and restart Outlook 2007, I no longer have a choice to
select which profile to start it with. The only way to fix that is to go
Task Manager, and manually kill OUTLOOK.EXE and then restart it. Then, it
works fine.

They need to FIX this annoying problem. I tried finding where I can submit
a bug report, but could not find anything of sorts on their website.

P.S. I am running Vista Ultimate together with this setup.

 

[Christian Goeller]

Michael Wexin, you wrote on Thu, 22 Feb 2007 16:08:44 GMT:

I have TWO profiles, and very often when I start with the non-Default
one, and then close it and restart Outlook 2007, I no longer have a
choice to select which profile to start it with. The only way to
fix that is to go Task Manager, and manually kill OUTLOOK.EXE and
then restart it. Then, it works fine.

I think it's not a bug in Outlook. Anything prevents that Outlook closes
correctly (the task "outlook.exe" still appears in the task manger after
closing Outlook). It might be an add-in that causes the problem. Go to
the Trust Center in Outlook and deactivate all installed add-ins and see
if Outlook closes correctly. If yes, the request which profile you want
to start should appear again.

For more information read http://www.slipstick.com/problems/close.htm

 

[Michael Wexin]

Hi Chris,

The only non-Microsoft add-in that I can see there is my Kaspersky
Anti-Virus 6 (the very latest version). And I really don't think it's
causing it.
All other add-ins are all Office 2007 or Microsoft related.

- Michael

 

[Sue Mosher [MVP-Outlook]]

It should easy enough for you to find out by disabling it.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

Hi Chris,

The only non-Microsoft add-in that I can see there is my Kaspersky
Anti-Virus 6 (the very latest version). And I really don't think it's
causing it.
All other add-ins are all Office 2007 or Microsoft related.

- Michael

 

[Benjamin Gay [MSFT]]

I have TWO profiles, and very often when I start with the non-Default one,

and then close it and restart Outlook 2007, I no longer have a choice to
select which profile to start it with.

This is by design. You will only be prompted for a profile if this is the
first instance (ie there is not another instance of Outlook.exe running.)
and you have prompt for profile selected.

I think the real issue here is what is causing Outlook to not close in a
timely manner. You might want to check to see if you have any other add-in's
that are still running.

Thanks

 

[Christian Goeller]

Sue Mosher [MVP-Outlook], you wrote on Thu, 22 Feb 2007 15:10:28 -0500:

It should easy enough for you to find out by disabling it.