Browser pop up, Media Player

[Macker]

I have contracted a virus probably from a JavaScript pop
up window which when I open a browser or close a browser
window opens another which then directs me to an adult
site or a mobile phone company web page. This happens
every time I open a browser window. I have also lost the
ability to use Windows Media player. I believe the two
problems are related. I have run Norton virus checker &
it cannot find a virus. Also on Windows XP home I cannot
find the Firewall option, do I have to install this from
disk as it is not in my Accessories-Internet options etc?
How can I get rid of the browser problem, get Media
player back & install the Firewall?
Regards.
Mac.

 

[Guest]

well...download spybot for the spyware on your system
safer-networking.org and update and scan on easy.
as for the firewall,it is in your connection
properties,advanced i think, using your administrator account.
and also download the critical updates from microfloppy as
there is one for the media player about it being hijacked
by some sites.

 

[Frank Saunders, MS-MVP]

I have contracted a virus probably from a JavaScript pop
up window which when I open a browser or close a browser
window opens another which then directs me to an adult
site or a mobile phone company web page. This happens
every time I open a browser window. I have also lost the
ability to use Windows Media player. I believe the two
problems are related. I have run Norton virus checker &
it cannot find a virus. Also on Windows XP home I cannot
find the Firewall option, do I have to install this from
disk as it is not in my Accessories-Internet options etc?
How can I get rid of the browser problem, get Media
player back & install the Firewall?
Regards.
Mac.

First eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated before every use, even when just
downloaded. There's also a lot more to do than just those two programs.
CWShredder is also available here:
http://www.kellys-korner-xp.com/regs_edits/cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
If trying everything at that site does not fix the problem please post back
in the same thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
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http://www.microsoft.com/security/protect/