bootvid.dll

[jeffrey]

Hi,

Having an interesting problem on a new computer. Its a Dell Inspiron 700M,
brand new out of the box, first time start-up, it began then nothing, blank
screen, had to hold the power button for it to turn off. Tried again, then
got the to basic setup screen, did all I needed and the comp worked fine for
a while. I did the win updates, configured it like I configured the 20
other 700M`s, now was changing from the admin account to finish setting up
the user account and the system froze.

I took out the CD-RW/DVD and battery pack, tried a reboot. I reseated the
hard drive then tried again and it started up. Logged in as admin, then
logged out to log in as the user, system froze again with a blank screen.

Did a cold reboot and finally got a BSOD:

DRIVER_IRQL_NOT_LESS_OR_EQUAL

Technical information:
*** STOP: 0x000000D1 (0xC1FF33F7,0x00000002,0x00000000, 0xF7A0FE30)

*** BOOTVID.dll - Address F7A0FE30 base at F7A0F000, DateStamp 3b7d8345


it has its other stuff like check new hardware or software is properly
installed, etc.....

started a google search on the BOOTVID.dll and the DRIVER_IRQL...... but
wanted some of your opinions as well

Jeff

 

[Sleepless in Seattle]

Return for service or replacement.

 

[jeffrey]

Hi,

Prefer that to be a last option. Reading up on both errors, some people say
it might be RAM error or some other hardware problem. I do have a spare
700M that I can swap out RAM to see if it still happens.

Jeff

 

[jeffrey]

well, while troubleshooting, found out its not the OS and software that is
installed nor the HDD. Its either the RAM or MoBo that is the problem,
since some of the restarts I tried, I can`t even get to the basic startup to
get into the bios. To take out both RAM, requires delving deeper into the
notebook then I want to. One is easy to remove, the other requires taking
the keyboard out. Will just send it back to Dell and ask them to test the
RAM and MoBo.

Jeff

 

[WTC]

well, while troubleshooting, found out its not the OS and software that is
installed nor the HDD. Its either the RAM or MoBo that is the problem,
since some of the restarts I tried, I can`t even get to the basic startup
to get into the bios. To take out both RAM, requires delving deeper into
the notebook then I want to. One is easy to remove, the other requires
taking the keyboard out. Will just send it back to Dell and ask them to
test the RAM and MoBo.

Jeff

You can test the ram here, you can download a bootable CD to do this.

http://www.memtest86.com/

 

[jeffrey]

Well, my boss just says pack it up, send it back to Dell and let them
replace it. Out of over 250 new Dell computers that I had to setup and
configure, this is the first one to give me any problems. The last 30 new
Dells I setup, came pre-installed with SP2, the other 220 Dells, I had to
install SP2, still haven`t had any problems from SP2.

Jeff

 

[Kelly]

Do some reading here first:

http://www.google.com/search?hl=en&q=+bootvid.dll&btnG=Google+Search

http://groups-beta.google.com/group...xm=12&as_maxy=2005&num=100&as_scoring=d&hl=en



--
All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

 

[jeffrey]

Thanks Kelly, already went there, did the google search on that and rest of
the BSOD error message. It seems to be hardware related, since if I try a
hard reboot, I can`t even get system startup screen to show, just a blank
screen when powering up. I pulled out one of the two mem modules, the easy
one to get to and the system started up, did a bunch of mem intensive stuff,
change users, etc and no freeze or blank screens, BSOD, etc. I put the mem
mod back in, did the same thing, had no problem, but the computer did cool
down. I wonder if its also heat related.

When I first started the computer, had the problem, right after power up,
blank screen, no startup sequence, nada. Had to do cold reboot, then got a
partial startup then freeze. After a second cold reboot, got the first time
setup screen to show, after that it was okay during my configuration changes
and other additional software installs. When I went to change from admin
account to the user account to finish the configuration, computer froze to a
blank screen, had to do cold reboot. Got the xp screen to pop up, then it
froze. Did another cold reboot, got a blank screen, one more cold reboot,
then finally got my first and only BSOD with that error message.

From the way it was behaving, doesn`t look like a OS, driver, or installed
software problem. Especially since the 14 other Dell 700M`s I setup in the
same way hasn`t had any problems. If it was software related, I would at
least see the standard startup screens, especially to jump in to the BIOS.
Just simpler to have Dell replace it, less headache for me, especially if I
have to keep worrying about the hardware.

Jeff