blue screen

[eileen]

at random, regardless of what application i am using, i
will get dumped and a blue screen appears and the computer
reboots. i bought my computer from dell, and have tried
to get them to help me resolve this issue. dell maintains
that it is a microsoft issue and they are not responsible
for fixing it or helping me fix it.

a message appears referring to dumping memory to disk and
then numbers appear from 0 to 100. then the computer
shuts down and restarts.

is there someone who can help me solve this problem?

 

[Bruce Chambers]

Greetings --

You should call Dell again, and insist upon speaking with a
supervisor. Because you have an OEM installation of the operating
system, Dell is contractually obligated (to Microsoft) to provide you
with full support; they cannot fob this issue off on anyone else,
unless you're somehow in violation of your warranty.

Have you tried to reboot into Safe Mode?

To get started troubleshooting the cause of your problems, we'll
need to learn what specific errors are occurring and being recorded.

To get the error message from the blue screen (a.k.a. the BSOD --
Blue Screen of Death), you'll need to turn off Win2K's automatic
reboot "feature:" Right-click My Computer > Properties > Advanced >
Startup and Recovery > Uncheck "Automatically restart." The next time
your PC crashes, you'll be left with a blue screen full of memory
addresses and other seeming gibberish. The top 2 or 3 lines of this
screen will contain information that can help solve your problem.
Carefully write down these lines and post the exact text back here.
Hopefully, one of us will be able to provide some insight.

Additionally, you should check your Event Logs to see if they can
shed any light on the matter, To do so, Right-click My Computer >
Manage > Event Viewer > System and Application. Record the specifics
of any red-flagged error messages and post the exact text back here.
Again, hopefully, one of us will be able to provide some insight.


Bruce Chambers

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